We enjoyed our quick stop here. Came here on a Tuesday night an hour before it closes. Staffs are friendly and offer quick service.
Atmosphere: 5
Food: 5
Service: 5
Andrea Lin
My visit Sunday around noon was very memorable - I was the only customer there when I arrived. Both employees were very friendly and we had a great chat about silly pet cats and birds. The ice cream was delicious as expected for Coldstone. The friendly conversation was a total bonus. I'm sorry I didn't catch their names, but thanks for being so welcoming!
Atmosphere: 5
Food: 5
Service: 5
Linda Wilson
The only reason for 1 Star is the selection options. I wish this location would think about customers that like sorbets and sherbet. Since opening your doors, I have never seen a sherbet available (I'm not sure Colds Stones has Sherbet), and you've only had one sorbet flavor, Watermelon. Personally, I can't stand that flavor. Each time I go into your location, I walk right back out. I can not enjoy ice cream anymore, but a refreshing citrus or berry flavor sorbet would be nice. I know other locations have different flavors. How about switching it up? Maybe think about your non dairy, vegetarian/vegan customers a little more! Just a thought
Desert Videos
The lady Randy is so rude. I showed up at 7:53 and doors were locked and sign states they close at 8:00 pm. I am a customer and I only asked why they were closed. She could said sorry we are closed, but she had to scream at me and being rude, I took a picture of her and the sarcastic woman even posed as if she did not care. Why would anyone work in customer service fields if they lack a positive friendly attitude. She is definitely not getting my business nor from my company as long as Cold Stone keeps her working there. All I wanted was to consume and purchase from Coldstone. Great job Randy you are definitely the worst customer service.
Atmosphere: 1
Food: 4
Service: 5
Steve Parkinson
The staff were friendly and helpful. What a weird and uninviting place though. There is an obnoxiously loud air knife which activates each time the door is open, more on that later. This is a combo rocky mountain chocolate, cold stone and gift shop. The cold stone is pretty standard as far as ordering and taste. However, once you have your treat, the store layout invites you to leave. All the tables are pushed together in two clumps. There are only a few chairs at these executive meeting room size clusters of tables. And no, they chairs aren't on the tables as if they are cleaning, they are nowhere to be seen. One group of three tables immediately adjacent the door is where we sat, the smallest cluster of tables. Cue the air knife racket each time someone enters or exit the shop. I preferred the Metallica which was playing in the shop over the air knife racket. Yes, the ? you will enjoy is hard rock and metal. Don't worry though, you will be too distracted trying to eat your ice cream with the most pathetic plastic spoon ever manufactured to worry about the music and machine noise. Remember Gumby? This spoon has the same strength to scoop your next bite as a spoon made of recycled Gumby. Enjoy!
Atmosphere: 2
Food: 2
Service: 4
Zeriuah Maple
I love coming in here whether it’s for door dash or personal enjoyment because of the customer service!Shanna and Teressa always make sure my orders are ready & take care of anything else i may need undoubtedly, with a smile!
Atmosphere: 5
Food: 4
Service: 5
Rhiannon Bagley
The service is always great. Every time I come in Shanna gets the order right every time. I love seeing her there.
Food: 5
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
Jayme Hewitt
Delicious Ice-cream!!! The Staff is professional and friendly and the place was clean/tidy.
Atmosphere: 5
Food: 5
Service: 5
Jenny Cuevas
Great service but i can NOOOOOOT believe there is no Air Conditioning. This is completely unacceptable and unfair to have employees work in this type of environment. There’s lack of responsibility from the owner and this issue needs to be resolved as soon as possible. Your employees deserve better treatment.
CHARLEE RIVERBEAR
Coldstone Use common sense. It doesn’t take 24hrs to write a message on my cake, that is idiotic.. you can only customize a cake online?Do better. Please.The cheese cake with pie crust is good though
It’s a Sunday afternoon on Father’s Day. Cold stone supposed to be open after 12 but yet they aren’t. Now we are at McDonalds next door watching people turn back because they still aren’t open. Pretty wild it’s almost 2pm and they are still closed. On Father’s Day none the less.
Aleja F.
If you are a person of color visiting Joshua tree or staying in the near area. Please do not come here. I was "helped" by this racist woman who was micro aggressive and stereotypical towards me. Not only I was insulted but she was rude throughout the whole time when ordering our ice cream and chocolates.
Anisha Nikki and Alex J.
About 8:15p ,we enter the Coldstone and stated that we wanted the same ice cream cone that was on the poster. The employee continue to organize whatever was necessary behind the desk and did not approach us for service. We had to approach her to ask her about our gift card and how much was on it. When it was time for us to order, we walked over to the area to start ordering and she continue to stay behind the cash register as if we were not about to become a customer. Once we got her to come over and start our order, I had to walk out to go use the restroom since the restroom was closed due to flooding in the store. My 14-year-old son continued to make his order that we already discuss with Shanna M.Shanna M. had a name tag on that said Joe. Her coworker, who looked like the manager came over and had no identification on or apron.I asked for the order to be corrected and my 14-year-old son was smart enough to ask if he can just be put on the side in a cup. They refused to do that when I gave them the information in the first paragraph. That's when they both became defensive, and stayed at their recap of what occurred, and refused to move on to putting the items in a separate cup as was suggested. We had our gift card and was ready to pay the difference. The cops were called on us because we stayed asking for our order to be corrected. We also let it be known that the two ladies were being inappropriately behaved due to the fact that they were working. I had to remind them that I was their elder and also happened to have a masters degree and was going to make sure that they learned about the new special selection and the fact that we had already made it clear what we wanted. Shanna M. insinuated that my 14 year older did not order correctly. At the end, our order was never corrected, the police were called on us, no receipt was ever given to us, the employees did not have on a name badge, one employee did not even have on an apron. FYI, we are all African-American people, and that is the worst part of this review!This particular store number 23554 needs to have better supervision, and away for the company to hold them accountable for their daily interactions/uniform while on the clock.
Taylor Jensen
Curly hair guy with "Angel" necklace needs to find a new job. On the order before mine, the ice cream spent less than 5 seconds on the stone. He threw some chocolate chips on top, mashed it down once, and then put it in the bowl.Then for my order, I asked for sweet cream and cheesecake with rasberries mixed in, but my ice cream never even touched the stone. It went straight into the bowl half melted and then had a rasberry paste dumped on top. Then my ice cream was handed to me with a sample spoon and I was told there were no other spoons. I have never had a bad experience at a Cold Stone until today.
Cindy C
We hit Cold Stone after dinner in Twenty-Palms. The cones are expensive but very generous and the ice cream is great!
We enjoyed our quick stop here. Came here on a Tuesday night an hour before it closes. Staffs are friendly and offer quick service.
Atmosphere: 5
Food: 5
Service: 5
My visit Sunday around noon was very memorable - I was the only customer there when I arrived. Both employees were very friendly and we had a great chat about silly pet cats and birds. The ice cream was delicious as expected for Coldstone. The friendly conversation was a total bonus. I'm sorry I didn't catch their names, but thanks for being so welcoming!
Atmosphere: 5
Food: 5
Service: 5
The only reason for 1 Star is the selection options. I wish this location would think about customers that like sorbets and sherbet. Since opening your doors, I have never seen a sherbet available (I'm not sure Colds Stones has Sherbet), and you've only had one sorbet flavor, Watermelon. Personally, I can't stand that flavor. Each time I go into your location, I walk right back out. I can not enjoy ice cream anymore, but a refreshing citrus or berry flavor sorbet would be nice. I know other locations have different flavors. How about switching it up? Maybe think about your non dairy, vegetarian/vegan customers a little more! Just a thought
The lady Randy is so rude. I showed up at 7:53 and doors were locked and sign states they close at 8:00 pm. I am a customer and I only asked why they were closed. She could said sorry we are closed, but she had to scream at me and being rude, I took a picture of her and the sarcastic woman even posed as if she did not care. Why would anyone work in customer service fields if they lack a positive friendly attitude. She is definitely not getting my business nor from my company as long as Cold Stone keeps her working there. All I wanted was to consume and purchase from Coldstone. Great job Randy you are definitely the worst customer service.
Atmosphere: 1
Food: 4
Service: 5
The staff were friendly and helpful. What a weird and uninviting place though. There is an obnoxiously loud air knife which activates each time the door is open, more on that later. This is a combo rocky mountain chocolate, cold stone and gift shop. The cold stone is pretty standard as far as ordering and taste. However, once you have your treat, the store layout invites you to leave. All the tables are pushed together in two clumps. There are only a few chairs at these executive meeting room size clusters of tables. And no, they chairs aren't on the tables as if they are cleaning, they are nowhere to be seen. One group of three tables immediately adjacent the door is where we sat, the smallest cluster of tables. Cue the air knife racket each time someone enters or exit the shop. I preferred the Metallica which was playing in the shop over the air knife racket. Yes, the ? you will enjoy is hard rock and metal. Don't worry though, you will be too distracted trying to eat your ice cream with the most pathetic plastic spoon ever manufactured to worry about the music and machine noise. Remember Gumby? This spoon has the same strength to scoop your next bite as a spoon made of recycled Gumby. Enjoy!
Atmosphere: 2
Food: 2
Service: 4
I love coming in here whether it’s for door dash or personal enjoyment because of the customer service!Shanna and Teressa always make sure my orders are ready & take care of anything else i may need undoubtedly, with a smile!
Atmosphere: 5
Food: 4
Service: 5
The service is always great. Every time I come in Shanna gets the order right every time. I love seeing her there.
Food: 5
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
Delicious Ice-cream!!! The Staff is professional and friendly and the place was clean/tidy.
Atmosphere: 5
Food: 5
Service: 5
Great service but i can NOOOOOOT believe there is no Air Conditioning. This is completely unacceptable and unfair to have employees work in this type of environment. There’s lack of responsibility from the owner and this issue needs to be resolved as soon as possible. Your employees deserve better treatment.
Coldstone Use common sense. It doesn’t take 24hrs to write a message on my cake, that is idiotic.. you can only customize a cake online?Do better. Please.The cheese cake with pie crust is good though
Restaurantji Recommends
It’s a Sunday afternoon on Father’s Day. Cold stone supposed to be open after 12 but yet they aren’t. Now we are at McDonalds next door watching people turn back because they still aren’t open. Pretty wild it’s almost 2pm and they are still closed. On Father’s Day none the less.
If you are a person of color visiting Joshua tree or staying in the near area. Please do not come here. I was "helped" by this racist woman who was micro aggressive and stereotypical towards me. Not only I was insulted but she was rude throughout the whole time when ordering our ice cream and chocolates.
About 8:15p ,we enter the Coldstone and stated that we wanted the same ice cream cone that was on the poster. The employee continue to organize whatever was necessary behind the desk and did not approach us for service. We had to approach her to ask her about our gift card and how much was on it. When it was time for us to order, we walked over to the area to start ordering and she continue to stay behind the cash register as if we were not about to become a customer. Once we got her to come over and start our order, I had to walk out to go use the restroom since the restroom was closed due to flooding in the store. My 14-year-old son continued to make his order that we already discuss with Shanna M.Shanna M. had a name tag on that said Joe. Her coworker, who looked like the manager came over and had no identification on or apron.I asked for the order to be corrected and my 14-year-old son was smart enough to ask if he can just be put on the side in a cup. They refused to do that when I gave them the information in the first paragraph. That's when they both became defensive, and stayed at their recap of what occurred, and refused to move on to putting the items in a separate cup as was suggested. We had our gift card and was ready to pay the difference. The cops were called on us because we stayed asking for our order to be corrected. We also let it be known that the two ladies were being inappropriately behaved due to the fact that they were working. I had to remind them that I was their elder and also happened to have a masters degree and was going to make sure that they learned about the new special selection and the fact that we had already made it clear what we wanted. Shanna M. insinuated that my 14 year older did not order correctly. At the end, our order was never corrected, the police were called on us, no receipt was ever given to us, the employees did not have on a name badge, one employee did not even have on an apron. FYI, we are all African-American people, and that is the worst part of this review!This particular store number 23554 needs to have better supervision, and away for the company to hold them accountable for their daily interactions/uniform while on the clock.
Curly hair guy with "Angel" necklace needs to find a new job. On the order before mine, the ice cream spent less than 5 seconds on the stone. He threw some chocolate chips on top, mashed it down once, and then put it in the bowl.Then for my order, I asked for sweet cream and cheesecake with rasberries mixed in, but my ice cream never even touched the stone. It went straight into the bowl half melted and then had a rasberry paste dumped on top. Then my ice cream was handed to me with a sample spoon and I was told there were no other spoons. I have never had a bad experience at a Cold Stone until today.
We hit Cold Stone after dinner in Twenty-Palms. The cones are expensive but very generous and the ice cream is great!