Perhaps they are short of manpower; the queue is long, and the cashier has to prepare beverages as well. We waited for nearly 20 minutes for a drink.By the way, the staff is very polite, friendly, and helpful.
Atmosphere: 5
Food: 3
Service: 5
Brad Martinez
1/2/2023: The coffee at this Starbucks is on par with the usual standard, and the ambiance maintains that familiar feel. However, the customer service aspect left much to be desired. Our initial encounter with the cashier was marred by agitation, as he loudly declared that each coffee would take an extensive 20 minutes to be prepared. To compound matters, the "Team Leader" figure in charge was incessantly shouting at customers, instructing them to vacate the premises.What was particularly concerning was the leader’s approach to non-English speakers. Instead of employing effective communication, she resorted to even louder yelling, as if volume alone would bridge the language barrier. This not only created an uncomfortable atmosphere but also raised questions about the staff's ability to handle diverse customer interactions with tact and understanding. In essence, while the coffee and ambiance aligned with expectations, the overall experience was marred by the lackluster and unpleasant customer service encountered from the moment of entry.
Atmosphere: 3
Food: 5
Service: 1
J Torr
They don't scan the app. 50% upcharge for mugs without a pass, and they started ripping off price tags after I pointed out the discrepancy. Terrible experience.
Atmosphere: 1
Service: 1
Json “J-Gante” Salas
Nice atmosphere and great customer service. You can't go wrong with this location.
Atmosphere: 5
Food: 5
Service: 5
Lisa P.
Love the new Starbucks at Universal CityWalk. The place was super busy! The wait to get your drink was approximately 15 minutes. The ambiance is live with lots of laughter and great music to listen to while waiting for your drink.
K Do
Good place to chill. I bought a Universal Studio Been There Mug there.Vegetarian options: Ll
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bottled Water
Lissi G.
Terrible service. 7 people all standing around. One or two people trickle in. I ordered a food item 7 mins prior to me speaking up. A guy is standing counting food items. When I say something they say oh he's going to make it. Really? 10 min to get a grilled cheese when nobody was in there and 7 employees all standing around. No one even asking what I was waiting for for so long. Go to the other one in the park. It cannot be worse service than this one.
Luis Cruz-Arreola
Renovation is completed. Unfortunately no indoor seating has been added. Only outdoor seating. The employees are brand new and still learning. Andrea is a great team leader and look forward toward the new employees professional growth.
Atmosphere: 1
Food: 4
Service: 4
Aisha Alhatem
Worst starbucks experience i’ve ever had was at starbucks city walk. The staff didn’t know their way around, slow service, ordered 3 drinks and a snack and we received just 1 drink. When we approached the barista she told us that what we’ve ordered ( cold brew ) was out and they didn’t even bother to inform us.
Atmosphere: 5
Food: 4
Service: 1
Jimmy K.
Worst experience :( the cashier been kind of racist Service was fast and the flavor of my beverage is ok
My friends and I stopped by this Starbucks in City Walk since we saw on Yelp and Google that they close at 2am. Other Starbucks closes at 8pm or 9pm so we decided to come to City Walk since my friend wanted his coffee. If you're a AMC Stub member then you should use your free ticket to take advantage of not paying full price for parking. This Starbucks location is on the 2nd floor now instead of the 1st floor in its old location. This Starbucks store isn't big, I think it's meant for just people to get their drink and relax outside in their outdoor seating area or to walk around City Walk. My friend got his black coffee and my other friend got the Iced Brown Sugar Oatmilk Shaken Espresso. They enjoyed their drink but it did take a while to come out when they weren't that busy. When we left the store at 10pm, they started closing their door and said they were closed so we were surprise since we thought they close at 2pm.Kid-friendliness: This place is kid friendly since it's inside City Walk, you'll just have to go to the second level since this Starbucks store moved.Parking: You have to pay to park at the parking structure.Wheelchair accessibility: You can take the elevator to the 2nd floor to get to Starbucks.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bottled Water
Peter X.
My friends and I stopped by this Starbucks in City Walk since we saw on Yelp and Google that they close at 2am. Other Starbucks closes at 8pm or 9pm so we decided to come to City Walk since my friend wanted his coffee. If you're a AMC Stub member then you should use your free ticket to take advantage of not paying full price for parking. This Starbucks location is on the 2nd floor now instead of the 1st floor in its old location. This Starbucks store isn't big, I think it's meant for just people to get their drink and relax outside in their outdoor seating area or to walk around City Walk. My friend got his black coffee and my other friend got the Iced Brown Sugar Oatmilk Shaken Espresso. They enjoyed their drink but it did take a while to come out when they weren't that busy. When we left the store at 10pm, they started closing their door and said they were closed so we were surprise since we thought they close at 2pm.
Sherry Yang
The staff is very rude, the taste is not as good as other Starbucks chain stores.
Atmosphere: 1
Food: 1
Service: 1
Trevor 2.
This definitely the worst Starbucks I've ever been into! They won't let you use your Starbucks app so no points. The service is a joke! Rude cashier and baristas, and the coffee itself was very disappointing.
S g
Order was not correct, size not correct, but I waited so long for the drink I did not have time to go back. They need to hire more workers especially at a busy place like Universal Studios .
Perhaps they are short of manpower; the queue is long, and the cashier has to prepare beverages as well. We waited for nearly 20 minutes for a drink.By the way, the staff is very polite, friendly, and helpful.
Atmosphere: 5
Food: 3
Service: 5
1/2/2023: The coffee at this Starbucks is on par with the usual standard, and the ambiance maintains that familiar feel. However, the customer service aspect left much to be desired. Our initial encounter with the cashier was marred by agitation, as he loudly declared that each coffee would take an extensive 20 minutes to be prepared. To compound matters, the "Team Leader" figure in charge was incessantly shouting at customers, instructing them to vacate the premises.What was particularly concerning was the leader’s approach to non-English speakers. Instead of employing effective communication, she resorted to even louder yelling, as if volume alone would bridge the language barrier. This not only created an uncomfortable atmosphere but also raised questions about the staff's ability to handle diverse customer interactions with tact and understanding. In essence, while the coffee and ambiance aligned with expectations, the overall experience was marred by the lackluster and unpleasant customer service encountered from the moment of entry.
Atmosphere: 3
Food: 5
Service: 1
They don't scan the app. 50% upcharge for mugs without a pass, and they started ripping off price tags after I pointed out the discrepancy. Terrible experience.
Atmosphere: 1
Service: 1
Nice atmosphere and great customer service. You can't go wrong with this location.
Atmosphere: 5
Food: 5
Service: 5
Love the new Starbucks at Universal CityWalk. The place was super busy! The wait to get your drink was approximately 15 minutes. The ambiance is live with lots of laughter and great music to listen to while waiting for your drink.
Good place to chill. I bought a Universal Studio Been There Mug there.Vegetarian options: Ll
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bottled Water
Terrible service. 7 people all standing around. One or two people trickle in. I ordered a food item 7 mins prior to me speaking up. A guy is standing counting food items. When I say something they say oh he's going to make it. Really? 10 min to get a grilled cheese when nobody was in there and 7 employees all standing around. No one even asking what I was waiting for for so long. Go to the other one in the park. It cannot be worse service than this one.
Renovation is completed. Unfortunately no indoor seating has been added. Only outdoor seating. The employees are brand new and still learning. Andrea is a great team leader and look forward toward the new employees professional growth.
Atmosphere: 1
Food: 4
Service: 4
Worst starbucks experience i’ve ever had was at starbucks city walk. The staff didn’t know their way around, slow service, ordered 3 drinks and a snack and we received just 1 drink. When we approached the barista she told us that what we’ve ordered ( cold brew ) was out and they didn’t even bother to inform us.
Atmosphere: 5
Food: 4
Service: 1
Worst experience :( the cashier been kind of racist Service was fast and the flavor of my beverage is ok
Restaurantji Recommends
My friends and I stopped by this Starbucks in City Walk since we saw on Yelp and Google that they close at 2am. Other Starbucks closes at 8pm or 9pm so we decided to come to City Walk since my friend wanted his coffee. If you're a AMC Stub member then you should use your free ticket to take advantage of not paying full price for parking. This Starbucks location is on the 2nd floor now instead of the 1st floor in its old location. This Starbucks store isn't big, I think it's meant for just people to get their drink and relax outside in their outdoor seating area or to walk around City Walk. My friend got his black coffee and my other friend got the Iced Brown Sugar Oatmilk Shaken Espresso. They enjoyed their drink but it did take a while to come out when they weren't that busy. When we left the store at 10pm, they started closing their door and said they were closed so we were surprise since we thought they close at 2pm.Kid-friendliness: This place is kid friendly since it's inside City Walk, you'll just have to go to the second level since this Starbucks store moved.Parking: You have to pay to park at the parking structure.Wheelchair accessibility: You can take the elevator to the 2nd floor to get to Starbucks.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bottled Water
My friends and I stopped by this Starbucks in City Walk since we saw on Yelp and Google that they close at 2am. Other Starbucks closes at 8pm or 9pm so we decided to come to City Walk since my friend wanted his coffee. If you're a AMC Stub member then you should use your free ticket to take advantage of not paying full price for parking. This Starbucks location is on the 2nd floor now instead of the 1st floor in its old location. This Starbucks store isn't big, I think it's meant for just people to get their drink and relax outside in their outdoor seating area or to walk around City Walk. My friend got his black coffee and my other friend got the Iced Brown Sugar Oatmilk Shaken Espresso. They enjoyed their drink but it did take a while to come out when they weren't that busy. When we left the store at 10pm, they started closing their door and said they were closed so we were surprise since we thought they close at 2pm.
The staff is very rude, the taste is not as good as other Starbucks chain stores.
Atmosphere: 1
Food: 1
Service: 1
This definitely the worst Starbucks I've ever been into! They won't let you use your Starbucks app so no points. The service is a joke! Rude cashier and baristas, and the coffee itself was very disappointing.
Order was not correct, size not correct, but I waited so long for the drink I did not have time to go back. They need to hire more workers especially at a busy place like Universal Studios .
Atmosphere: 1
Food: 2
Service: 3