The Cheesecake Factory

24250 Town Center Dr #110, Valencia
(661) 286-1232

Recent Reviews

Chincha12

No AC or air flow. It was very humid the day I went

Atmosphere: 4

Food: 4

Service: 5

Vanessa Williams

My husband ordered a turkey burger with avocado, arugula, and cheese. It came out plain with a regular burger instead of a turkey burger with none of the toppings. When we complained, the waitress said the chef was new and didn’t know what to put on the burger. Then the new one came out and it still didn’t have cheese and it’s still not a turkey burger. The waitress asked us “do you know what kind of cheese this was supposed to have because the chef doesn’t know.” Seriously? We have to tell them the type of cheese? Then she brings out a random slice of cheese. They are covering the cost of the burger but I have still never had such incompetence at a restaurant. Hire chefs that know what they are doing!

Atmosphere: 2

Food: 2

Service: 1

Jerry Francel

Love the Korean Fried Chicken!

Atmosphere: 5

Food: 5

Service: 5

Raul Vasquez

We got bread late into our dinner, mainly the reason for our visit.

Atmosphere: 4

Food: 3

Service: 2

Marisela Jacinto

First and second time visiting service was not to be desired. Waiters and waitresses had the demeanor of not wanting to be there. So we tried it for the 3rd time just for drinks and again bartender didn’t acknowledge us or the others that were there. Won’t be back…

Aurelio Cuervo

Staff was very friendly !

Atmosphere: 5

Food: 5

Service: 5

Nouf AlShemmari

One of the worst visits, the service was very bad, and the bathrooms were not clean. It is impossible to visit again. It was a failed experience.

Maria G Heredia B.

At first we waited half an hour for the table…We ordered a drink and a snack, everything was good, we ordered the dishes along with the drinks. They brought us the Anaí and the drinks in 5 minutes and then they forgot us for an hour and they brought their meals to the side tables that arrived after us and by the time the plate arrived (the food was all cold) those who arrived after us already they were going

Atmosphere: 1

Food: 1

Service: 1

David Keir

Our waiter was too busy ? for the 2 of us.

Atmosphere: 4

Food: 4

Service: 3

Emilio Rocha

The food was good, as well as the service. The place was verybpacked and we had a wait of 30 to 40 minutes for a party of 8. I love the mango lime cheesecake.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cheesecakes

J C

We did not enjoy the food here it was cold bland and really not worth the price,the service was excellent prompt and attentive I do not think I would want to returnParking: Large parking garage right next to the restaurant ev spaces available

Atmosphere: 3

Food: 2

Service: 4

Cassie Jackman

Came and sat at a high top and didn’t get any service so ten minutes passed and my husband asked if we could sit outside they sat us outside we waited another ten minutes the guy came and took our order without writing anything down. I tried asking for bread because we didn’t get any and was ignored and I was loud when I asked. Let’s hope they get my family’s order right.

Atmosphere: 1

Food: 3

Service: 1

Demi Lozano

First time we were here the waiter was so kind. Second time, for my husband’s birthday, I requested ahead of time to have the complimentary singing and I’d get his favorite slice of cheesecake. Well forget about this all, the waiter Justin was plain rude, dropped off the food which took forever to be done, matter a fact, the table next to us had 6 people, their food was done and served and my husband and I were still waiting for our dinner. They even finished eating and our food still wasn’t out. The waiter brought our food and we asked for lemon in our water, he didn’t even come back with simple lemon. Once we finished eating he just brought the check book, I was really upset that I didn't get to surprise my husband for his birthday with the request I had asked. Never going again.

Kalani Paialii

I reviewed before but I took away & deleted because now I am unhappy. My daughter and I were sick, Wanted to surprise with like a pasta she likes. I worked with Amari sweet personality. Now the manager Nicole Fowler got involved which was only a liar and not a problem solver I take it. Withholds her info cause she's a terrible manager. I have worked in management for many years and she is bad. I wanted a different manager to deal with me after and here comes Joel Estrada which hid behind her and he even told me the pasta looked dry himself huh?. A $12-$15 replacement turned no REPLACEMENT. Never coming here AGAIN !

Atmosphere: 1

Food: 1

Service: 1

Sheree Davis *La Puma

Food was decent but overpriced for what it was. Service was terrible. Our waiter dropped off our dinner and never came back. We were going to call the front and ask for help. We sat for 30-45 minutes at least waiting to get some attention, a refill of water, a box, the check. I had to get up and find our waiter. Clearly he had too many tables and we were tucked in the corner and forgotten. He apologized but we won't be back. It was an unpleasant experience. We never even ordered dessert. I didn't want to wait another hour.

Atmosphere: 2

Food: 4

Service: 1

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