El Pollo Loco

6411 Sepulveda Blvd #2g, Van Nuys
(818) 785-8008

Recent Reviews

Daniel Cerna

Great food, always great service. Can't say no to stop by and enjoy great taste all day long. Always something affordable and the best part of all, your belly is satisfied with the amount of food. My go to is always The Original Pollo Bowl and Double Chicken Tostada. Of course, don't forget buy extra Cilantro Dressing Yummy!!Vegetarian options: Good options if one is vegetarian.Parking: There's always parking, I've never had issues finding a spot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, Classic Chicken Burrito, Salad, Avocado, Creamy Cilantro Dressing, Regular Chips & Guacamole, Double Chicken Bowl, Pollo Bowl

Luis rosales

Realy bad service the girls working there had a really bad attitude..

Atmosphere: 1

Food: 5

Service: 1

Karla Paredes

The service of the employees of this store is horrible, they mixed up my order and to fix it they still make faces. My food was prepared very poorly, how ugly they have people like that as workers. Especially the girl who has a nose piercing. I don't recommend you go to this place!

Atmosphere: 1

Food: 2

Service: 1

Cintia Cordova

Worker had horrible attitude. Rolled her eyes at me when I asked for my order.

Atmosphere: 1

Food: 3

Service: 1

Juan Alas

I ordered an order of beans but I think it was just the soup because I didn't have any beans.

Atmosphere: 4

Food: 3

Service: 2

Montserath Dominguez

Very delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 12pc Family Meal, Guacamole, Avocado, Chicken Nachos Combo

Aleida Canana

They always maintain the same flavor of Chicken, delicious in all its

Atmosphere: 5

Food: 5

Service: 5

Britney E.

Great service employees always giving their best . Food was just the way I like it and place always clean.

santiago perico

I think it is too late to eat in front of the organization. When delivering the food, the worker serves with a scolding voice.They have no organization and it is essential.

Atmosphere: 1

Service: 1

Michael O'Connor

Service was quick and lines short.

Atmosphere: 3

Food: 4

Service: 4

Scott May

Nothing against this particular location, just Pollo Loco as a whole! Used to go to Pollo Loco probably once a week on lunch break and there were particular items I would get, some of which were on their "Loco menu" which was a pretty good value. Also, they used to have "COMBOS" which included a drink! Well NOW, they have eliminated combos and changed the name to meals which do NOT include a drink and they have eliminated the Loco Menu (or whatever it was called) and replaced a few of those items with items that are nearly double the price! Great job Pollo Loco, now your on my BAN list and I will not go back. Hope others realize what they have done and not give them their business.

Atmosphere: 3

Food: 4

Service: 4

prueba.nose8woe 12

11/18/23 8:00pm Just came here because I ordered 3 double chicken tostada and didn’t get the sauce, i work really close to the place so i bought the food for my break which was one hour later after i bought the food, when i received the order i asked for the dressing and the cashier jonathan said it was inside the bag, i just wanted the sauce when i came back for the sauce the supervisor told me it was 50 cents, but that comes with the food!, I didn’t have the receipt, i showed her the payment on my card which was an hour ago, she and all the team stared at me like if i was stealing, and the supervisor only asked stupid questions one of them was “and you just wanted to ask for the sauce later?” No, I just went work because i thought your cashier jonathan gave me the sauce I asked for.

Atmosphere: 1

Food: 4

Service: 1

Olivia A.

Really bad services, my food was nasty taste and I called the manager and she don't care ,she was very rude I will never get food from this restaurant ever again

Will Campbell C.

They have only one baby chair in here and it don't even work. Super unsafe for the baby asked for a screw driver to fix it. "Honestly we don't even have one." Cool so why you have a baby chair out here if it don't even work and nobody can tighten the screws for my baby. Won't be back

Aly Rosain Perez

I had a bad experience I ordered a salad without cheese and tree times with same

Atmosphere: 1

Food: 1

Service: 1

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