McDonald's

13700 Sherman Way, Van Nuys
(818) 442-9790

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Recent Reviews

Carla provided such amazing customer service from helping with the order to making the coffee just right and then offering salsa or other condiment to make the sandwich taste better. So thankful for young and courteous people like her.
Food is good, the service was nice, and the atmosphere is nice too. Once I was done eating I ordered a mc flurry or the ice cream cone. They said it was broken so they gave me 3 cookies. Talk about well compensated. Funny too because it was me, my dad, and my brother. So we all got one. The cookies are pretty tasty too!! (Would come again)
Overall, this location is great. I haven't been to McDonald's in a long time and was surprised that ordering is strictly self-serve via the kiosks. There's a lot of questions and selections to finally get the order completed. The staff was super busy and the operation seemed efficient, organized, and clean. My only complaint was the order was delivered with zero eye-contact and no connection with me as a customer. This should be a focus as the order process becomes...

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