Starbucks

The staff at this Starbucks behaved in an unprofessional manner. Instead of polite and welcoming service, I encountered a rude tone and a clear lack of basic courtesy. Simple questions were met with irritation, which made the overall experience uncomfortable.
I have been a regular customer at Starbucks for a long time, and I usually enjoy my visits. However, my experience at this location was extremely disappointing. The staff were rude and unprofessional, showing no basic courtesy, which was shocking given that I frequent Starbucks regularly.
It is especially upsetting to receive such treatment at a place I have supported consistently. Management should address staff behavior and ensure proper training, as this experience does not reflect the standard I expect from Starbucks.
For a brand that promotes customer service and consistency, this level of behavior is unacceptable. The visit was disappointing enough that I do not plan to return. Management should seriously review staff training and conduct at this location.

Fast, friendly drive through service.

Food: 5

Service: 5

I’ve never felt so disappointed walking into a Starbucks in my life! My 6 year-old needed to use the bathroom urgently, and instead of showing the slightest bit of compassion or basic human decency, the lady told us we had to buy something first. Seriously? My kid isn’t exactly in a position to stand in line debating whether to order a latte or a cake pop while doing the potty dance. It is important to mention that I am a long-time Starbucks customer.

I get that businesses have policies, but there’s something called common sense and humanity, and apparently this location left both behind with the last batch of burnt coffee. The employee could’ve just opened the door and saved a child from an embarrassing moment, but nope, corporate policy over kindness.

We walked out, of course, and I’ll be taking my caffeine money elsewhere. If you enjoy unhelpful staff, zero empathy, and cold corporate energy, this is the perfect Starbucks for you. Otherwise, do yourself (and your bladder) a favor and skip it.

Atmosphere: 1

Service: 1

I order here regularly.... But today because I didn't order anything I wasn't allowed to use the bathroom. 🤣 She must have been having a bad day.

Atmosphere: 1

Food: 1

Service: 1

I visited a place, and although the coffee was good, the staff’s behavior was not very pleasant. They were not very frie

Eli is wonderful kind and welcoming.

Service: 5

I love this location! The staff is super friendly and I always get really speedy service.

Also, to the people who complained that they had to buy something to use the bathroom, that is a very common practice for businesses and should not be a surprise to you.

Atmosphere: 5

Food: 4

Service: 5

Christopher is a shining star at this location. Every time I go in there he is so friendly and helpful. He is always smiling and making it such a pleasant experience. I just want everyone to know how amazing he is.

Atmosphere: 5

Food: 5

Service: 5

Poor customer treatment

Atmosphere: 1

Food: 1

Service: 1

Very friendly and efficient staff.

Atmosphere: 5

Food: 5

Service: 5

⸻

I never write bad reviews—it takes too much energy, and frankly, I usually don’t care enough. But today was different. Today was really bad at this location. I’ve been to this Starbucks many times, but what happened today left me completely speechless.

I was driving with my two young kids—my 3-year-old daughter who is potty training, and my almost 2-year-old—when my daughter urgently said she needed to use the bathroom. I pulled into Starbucks and went straight to the restroom with both kids.

“Excuse me, you need to purchase something to use the bathroom,” an employee said.

“I’ll get something on the way out,” I replied, knowing full well I wasn’t planning to buy anything—but my daughter had to go.

As we exited the bathroom, the manager approached me and said, “You need to buy something if you’re going to use the bathroom. My employee could get fired if you don’t.”

I explained, “My 3-year-old daughter is potty training and it was an emergency.”

Instead of de-escalating, the manager followed me all the way to the front door to continue the confrontation:

“We have over 700 customers a day—I don’t need any issues coming from you.”

I was stunned. I fully understand the concern about people misusing public restrooms, but in this case, a little common sense and compassion were clearly lacking—especially from someone in a management role.

I’ll be sharing my experience and will never visit another Starbucks again. Not that it’ll matter to you—but it sure matters to me.

So protective of their precious bathrooms. Come on now.

Atmosphere: 3

Food: 3

Service: 1

I have buying coffee from this place for 10 years, but today I tried to use a restroom but the staff said you have to purchase which I was going to purchase a coffee ☕️, after restroom but the way she said it. Was very rude ,

Service: 1

Restroom for customers only.

Atmosphere: 1

Service: 1

Very mean customer service, especially if u wanna use the bathroom before purchasing:(

Atmosphere: 1

Food: 1

Service: 1