Chipotle Mexican Grill

21710 Valley Blvd, Walnut
(909) 595-1502

Recent Reviews

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Karla Lockwood

Chipotle never disappoints food is fresh and the service is nice

Atmosphere: 4

Food: 4

Service: 4

Magdalena Sudarman

Good food but stingy portion.

Atmosphere: 3

Food: 5

Service: 2

Brianna Castellon

This is by far the worst chipotle I have ever been too. My family and I have tried multiple times hoping that it was a bad day and every time we have been disappointed. Customer service is barely there. The kids at the line don’t look you in the eye and don’t move as quick as most other locations do. The food is always subpar. Luke warm food at best. Overly fatty meat, brown lettuce. The chips we got were extremely stale. Definitely from at least a day or more prior. It doesn’t matter if it’s right when it opens or mid-day. Their standards are seriously lacking and management is doing a poor job of quality control.
We frequent many other chipotle locations and only have poor experiences here.

Atmosphere: 4

Food: 1

Service: 1

jk tsi

it is terrible.
order was wrong. food was late. (the app say its ready. but it is not)
employee and the supervisor is rude and disrespectful.

got to complain to the top management team.

Food: 1

Service: 1

Matthew Chang

Half empty bowl, skimping on portions

William william

Delicious! Sanitation! Reasonable price!

Atmosphere: 5

Food: 5

Service: 5

Danny Cheng

I love Chipotle, but do not come to this location. The service is terrible. Most of the time, they are short on many ingredients and never try to refill. Today, I ordered a chicken burrito and got charged for the steak burrito. The manager just stood next to the cashier chatting. The cashier has his mind floating in the air or somewhere else. The incorrect amount was erased at the moment I told them. However, the 2nd attempt of charge was still wrong, and they are not happy when customers try to talk to them. Very bad experience. No wonder the feedback of this particular store is low. Guys, watch out if you are about to visit Chipotle like I do. Pick another shop!

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Your Burrito

Beefer24

Food delicious?
Under staffed the last 2 times i been
The 1st time i left for that reason, the long line and only one person greeting, taking orders, and cashiring
Give him a raise, lol 😆

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Chicken Bowl, Pulled Pork, Side of Guacamole

Tim Wynn

This is the absolute worst Chipotle locatoon I have ever been to. I don't know why I ever give them another chance, it always disappoints.

The food is always cold and prepared with awful portion sizes, missing ingredients, and served in the wrong containers.

The restaurant is dirty with food and scraps of napkins and utensils and old customer receipts littered all over. The napkins are always empty, soda fountain is missing flavors, spoons and forks are strewn around the counter.

There is music blasting from the back that is full of obscene language, which I personally don't mind but I am sure families going in to dine would rather their children don't have to listen to that while eating their meal.

This location is poorly managed and the quality of their product is evident every time I went in. And this isn't a new issue - this has been going on for years.

Atmosphere: 1

Food: 1

Service: 1

Michael Licursi

Amber helped out my father and I today and we were both so pleased with her great customer service…she is so kind and patient…but yet is still quick and efficient. I haven’t been to this store enough to comment on it as a whole but the food was great when we went and the environment was clean and comforting. Again….amber…you are the best. I hope your management sees this and gives you the recognition you deserve.

Atmosphere: 5

Food: 5

Service: 5

Colin Bervig

Employee stated, “we cannot make quesadillas.” Lo and behold, I ordered online and received a quesadilla. I suppose the app has special powers. Worst Chipotle award goes to this Chipotle. Quesadilla was tasty.

Atmosphere: 1

Food: 5

Service: 1

Nancy Cordova

I had an absolutely awful experience at Chipotle, and I feel compelled to share it. I went to support a fundraiser for Make-A-Wish, only to be met with poor service, tiny portions, and an overall rushed feeling — despite the fact that there was no one behind me in line. But the real problem was the employee named Alissa. She was beyond rude. Not only did she make the entire interaction uncomfortable, but she flat-out refused to apply the proceeds from my purchase to the Make-A-Wish fundraiser.

Instead of explaining things politely, Alissa kept interrupting me and arguing back and forth, and even walked away while I was trying to discuss the fundraiser with her. It’s beyond disappointing to think that someone would act this way during an event meant to benefit sick children. She had the ability to void our purchase and properly apply it to the fundraiser, but chose not to. It’s honestly shameful. I’ve never had such a terrible experience at a restaurant, and I will definitely think twice before returning to Chipotle after this.
My food quality was horrible as well. Please see image of all the fat from my food. I received a tiny portion of edible meat to eat.

Atmosphere: 1

Food: 1

Service: 1

Gustavo Salgado

Half empty bowl, and room temp smh

Atmosphere: 2

Food: 1

Service: 2

Jason Liu

Gave me 2 table spoons worth of protein and charged me 15 dollars for it

Atmosphere: 1

Food: 1

Service: 1

James Yi

You know what happens when you order from high school kids? They give you high school portions. They should be more generous with the meat. It's pretty stingy honestly

Atmosphere: 3

Food: 4

Service: 3

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