Any ice cream place , you think, nothing could go wrong, right? Think again. I'm a huge fan of their banana ice cream, but after I found some fuzzy white hair in my scoop, never again! To be clear, I got a spoon of it and found some, and i tried again, but it was all over in the scoop. Ruined it for me, and it makes me think how long they keep their ice cream there unattended.
Atmosphere: 1
Food: 1
Service: 4
Leo G
Placed an online order only for the store to charge me for items that were not delivered (Parts of the order were missing but I was charged for them). This is not the first time this happens at this store. More over I called and a manager refused to get on the phone or provide his/her name. If you are the owner of this store, this is the type of service that will cause regular customers like myself to leave and go to a different store.
Atmosphere: 1
Food: 1
Service: 1
Jackie Amaya-Garcia
Nice and clean location. Delicious options! Tasted the “boo batter”, “vanilla light”, “cinnaroll” and the “founder “ with brownie and pecans! All must haves for these pre-fall days!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Founder's Favorite - Freezer
Jane Woo
Get coffee and chocolate ice cream with almond it soo good
Atmosphere: 5
Food: 5
Service: 5
Verónica Sama
I ordered a walnut snow with a walnut and banana mix. I was going to get the banana but it was bad and I got the snow with nuts, the snow is repeating because I had the freezer open while the customers didn't saw it, the nut was watery I didn't have savir
Atmosphere: 1
Food: 1
Service: 1
Veronica Santamaria
I ordered a walnut snow with a walnut and banana mix. I was going to get the banana but it was bad and I got the snow with nuts, the snow is repeating because I had the freezer open while the customers didn't saw it, the nut was watery I didn't have savir
Atmosphere: 1
Food: 1
Service: 1
Daniel Wong
Cheesecake fantasy is my favorite. Get the "Gotta Have It" and have them split with a friend. Costco sells digital gift certificates at a discount too.
Atmosphere: 3
Food: 5
Service: 5
M. V.
My husband and I went for the first time on 10/15. Paid cash and was shorted $1.00 of my change. I have been trying to get my $1.00 for 3 days of calling but no one there is in charge? The owner was texted my number and has ignored the issue. It's not the money as much as principle that no one knows how to count back change. The employees just hand you a bunch of bills/ change with no clue what they are giving you? I will never return to such a shady establishment.
wonhappygirl
My husband and I went for the first time on 10/15. Paid cash and was shorted $1.00 of my change. I have been trying to get my $1.00 for 3 days of calling but no one there is in charge? The owner was texted my number and has ignored the issue. It's not the money as much as principle that no one knows how to count back change. The employees just hand you a bunch of bills/ change with no clue what they are giving you? I will never return to such a shady establishment.
Roohi Birla
This place really turned around after the new owners took over. So many more cakes to choose from and ice cream flavors taste more fresh!
Wasn’t sure what ice cream to get so I let Laura decide and was not disappointed! Super cute too!!
Cassandra Carrera
Great service! I wanted to buy an ice cream cake and also enjoy my small ice cream. The employee said she would put the ice cream cake in the back so no one else would purchase it because I had already paid for it.There was no one there when I went so I was able to enjoy my ice cream then take the cake when I was done, very helpful!
Sol C
I can never say enough about this specific location. The staff is kind and very helpful.
Jenny T.
I bought family size Mud Pie Mojo couple days ago @ city of Walnut location. Unfortunately, it was THE Worst experience we’ve ever had from Cold Stone. Everyone in my family loved this flavor. But not this time. We could barely find cookies, nuts, peanut butter and even chocolate syrup that are supposed to be mixed with the coffee ice cream. In stead of having Mud Pie Mojo, we just had $25 of coffee ice cream with very very light coffee taste. Guess what, found other location sells same size with $10 cheaper!! And it tasted wonderful!
Alex schulz (Mighma_Alex)
The customer service here is amazing, they always serve with a smile and it never feels rushed.The ice cream was so delicious and sweet. I was able to get the last of the 'Deck the halls with Fudge and Sprinkle' which looked and tasted amazing. It was a bit heavy on the chocolate but that was ok.Overall the place is amazing and I rate 5 stars based on how friendly and clean the place is. The food is cold and delicious. I don't feel rushed or have to wait for service.
Any ice cream place , you think, nothing could go wrong, right? Think again. I'm a huge fan of their banana ice cream, but after I found some fuzzy white hair in my scoop, never again! To be clear, I got a spoon of it and found some, and i tried again, but it was all over in the scoop. Ruined it for me, and it makes me think how long they keep their ice cream there unattended.
Atmosphere: 1
Food: 1
Service: 4
Placed an online order only for the store to charge me for items that were not delivered (Parts of the order were missing but I was charged for them). This is not the first time this happens at this store. More over I called and a manager refused to get on the phone or provide his/her name. If you are the owner of this store, this is the type of service that will cause regular customers like myself to leave and go to a different store.
Atmosphere: 1
Food: 1
Service: 1
Nice and clean location. Delicious options! Tasted the “boo batter”, “vanilla light”, “cinnaroll” and the “founder “ with brownie and pecans! All must haves for these pre-fall days!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Founder's Favorite - Freezer
Get coffee and chocolate ice cream with almond it soo good
Atmosphere: 5
Food: 5
Service: 5
I ordered a walnut snow with a walnut and banana mix. I was going to get the banana but it was bad and I got the snow with nuts, the snow is repeating because I had the freezer open while the customers didn't saw it, the nut was watery I didn't have savir
Atmosphere: 1
Food: 1
Service: 1
I ordered a walnut snow with a walnut and banana mix. I was going to get the banana but it was bad and I got the snow with nuts, the snow is repeating because I had the freezer open while the customers didn't saw it, the nut was watery I didn't have savir
Atmosphere: 1
Food: 1
Service: 1
Cheesecake fantasy is my favorite. Get the "Gotta Have It" and have them split with a friend. Costco sells digital gift certificates at a discount too.
Atmosphere: 3
Food: 5
Service: 5
My husband and I went for the first time on 10/15. Paid cash and was shorted $1.00 of my change. I have been trying to get my $1.00 for 3 days of calling but no one there is in charge? The owner was texted my number and has ignored the issue. It's not the money as much as principle that no one knows how to count back change. The employees just hand you a bunch of bills/ change with no clue what they are giving you? I will never return to such a shady establishment.
My husband and I went for the first time on 10/15. Paid cash and was shorted $1.00 of my change. I have been trying to get my $1.00 for 3 days of calling but no one there is in charge? The owner was texted my number and has ignored the issue. It's not the money as much as principle that no one knows how to count back change. The employees just hand you a bunch of bills/ change with no clue what they are giving you? I will never return to such a shady establishment.
This place really turned around after the new owners took over. So many more cakes to choose from and ice cream flavors taste more fresh!
Restaurantji Recommends
Wasn’t sure what ice cream to get so I let Laura decide and was not disappointed! Super cute too!!
Great service! I wanted to buy an ice cream cake and also enjoy my small ice cream. The employee said she would put the ice cream cake in the back so no one else would purchase it because I had already paid for it.There was no one there when I went so I was able to enjoy my ice cream then take the cake when I was done, very helpful!
I can never say enough about this specific location. The staff is kind and very helpful.
I bought family size Mud Pie Mojo couple days ago @ city of Walnut location. Unfortunately, it was THE Worst experience we’ve ever had from Cold Stone. Everyone in my family loved this flavor. But not this time. We could barely find cookies, nuts, peanut butter and even chocolate syrup that are supposed to be mixed with the coffee ice cream. In stead of having Mud Pie Mojo, we just had $25 of coffee ice cream with very very light coffee taste. Guess what, found other location sells same size with $10 cheaper!! And it tasted wonderful!
The customer service here is amazing, they always serve with a smile and it never feels rushed.The ice cream was so delicious and sweet. I was able to get the last of the 'Deck the halls with Fudge and Sprinkle' which looked and tasted amazing. It was a bit heavy on the chocolate but that was ok.Overall the place is amazing and I rate 5 stars based on how friendly and clean the place is. The food is cold and delicious. I don't feel rushed or have to wait for service.
Loading...