This Subway 'restaurant' deserves all the bad reviews that they have here on Yelp. I'm surprised to see they're still in business after such bad publicity. This, Subway could probably win the WORST SUBWAY award, in the category of bad Subways on the planet.
I've been here a total of 4 times and 3 experiences out of 4, were a total train wreck. Never have I experienced anything like that, anywhere else combined, let alone, at the same restaurant. At this Subway, everything that can go wrong, will !
First time, the cash register stopped working. Staff tried calling multiple people. I was wondering where the owner was !!?? The owner of this Subway, genuinely raises the bar for the term 'absentee owne. The line and wait got so long that people (and us) were finally told after 30 long minutes, that they could not be served. We all just left hungry. Ok, not their fault if the registers don't work. However, similar issue at another Subway in Diamond Bar, and they were able to make things work.
Second time, they ran out of veggie patty. Subway meat sucks. The one thing that they have going for them, they don't have anymore. Great !
Third was not so bad. Used a coupon, got what I ordered, couldn't complain !
Fourth time, today, was surreal ! Lady couldn't understand what I was speaking, refused everything I asked, didn't want to answer any questions, refused to give extra meat even though I offered to pay for it and annoyingly kept saying NO to every little thing. I had to tell her 3 times to scoop out the bread and even then she only scooped out, one side out of 2. Portions were skimpy as always and the bread was barely heated (reading other similar reviews of cold sandwiches, I believe their toaster is broken but they don't want to admit or fix it).
Ultimately, what we got was a cold sandwich bread, with the cold vegetables smudged between a refrigerated veggie patty, along with stringy and rubbery cheese that wasn't melted, but was rather sticking to the patty because of being compressed by the weight of the vegetables and the bread, served by unbelievably rude staff.
Subway, if you are reading this, please have some dignity and close this 'restaurant' after getting such poor reviews. The only thing they have going for them is that they are next to In-N-Out and Chipotle
Atmosphere: 1
Food: 1
Service: 1
Novem
Too bad~ I got a reply here already yesterday, November 01, 2025.
Neil Vermani
Wasn’t open when it said it was.
Kathleen Marcia
Placed an online order at this location and I was extremely disappointed. The Sandwhich barely had any meat or veggies all in all it was mostly just bread. Super unfair for the consumer this is not right. This establishment needs to do better. They need to improve on portion ratios, or maybe they have to talk to their employees. It’s insane to pay $15 for a Sandwich that barely has any of the protein you requested or the veggies. I would recommend any consumer to please avoid this place they will rip you off.
Atmosphere: 1
Food: 1
Service: 1
Mosess Flores
I love this Subway. And it's funny seeing people complain about their sandwiches... When we are the ones who create em ourselves ?.. Anywho.. The sandwich Martha made me was amazing and absolutely perfect. I left nothing on my plate after. Ms Martha does have an attitude, and she can definitely improve on her, "Anything else?". Like, dang, let me think for a second. But hey, maybe a little sass is what made my sandwich so delicious! I will be coming back. 12/10 fasho.
Atmosphere: 5
Food: 5
Service: 3
White mamba
Please update ur hrs on website…. They open at 1130am guys
EMGI ML (MACHE)
Good customer
Atmosphere: 4
Food: 4
Service: 5
Joseph Gatti
I ordered the Italian sub, I asked for all veggies except for jalapeños. There was one layer of meat barely covering the veggies. The sandwich was $13. My value of my sandwich was nothing, the bags of chips were squished flat to fit every bag in the shop to fit the shelves. They were crumbs, I contacted the owner, and I didn’t get an apology, offered a refund and complaint was ignored. Don’t get sandwiches or chips there , they don’t care about you. They just want your money to pay for the commercials.
Atmosphere: 1
Food: 1
Service: 1
Chris Pawlus
Crazily higher prices in here vs any other subway I've been
Quick and fast service. The wait was short and accurate with my order.
Atmosphere: 5
Food: 5
Service: 5
Melissa Aguilar
I ordered something from the subway app. They did my protein bowl really bad. It literally looked like someone had eaten from it already and they forgot my chips. I called the store and the girl gave me Bad customer service, they didn’t want to give me their name and said it had nothing to do with it and that I couldn’t go pick up my chips at the store. BTW it was 7 dollars for 2 bags of chips.
Atmosphere: 1
Food: 2
Service: 1
steve boddeker
I mainly order for pick-up. Sometimes I will have 1 or 2 topping incorrect, but overall pretty good. Always courteous for me. In month of March and 1st half of April 2023, ordered about 8 times from here. But temp closed now according to Google.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cold Cut Combo, Oven
YoursTruly Janae
Showed up at 8:30 with the doors locked and employees cleaning up. Didn’t even look at me.
This Subway 'restaurant' deserves all the bad reviews that they have here on Yelp. I'm surprised to see they're still in business after such bad publicity. This, Subway could probably win the WORST SUBWAY award, in the category of bad Subways on the planet.
I've been here a total of 4 times and 3 experiences out of 4, were a total train wreck. Never have I experienced anything like that, anywhere else combined, let alone, at the same restaurant. At this Subway, everything that can go wrong, will !
First time, the cash register stopped working. Staff tried calling multiple people. I was wondering where the owner was !!?? The owner of this Subway, genuinely raises the bar for the term 'absentee owne.
The line and wait got so long that people (and us) were finally told after 30 long minutes, that they could not be served. We all just left hungry.
Ok, not their fault if the registers don't work. However, similar issue at another Subway in Diamond Bar, and they were able to make things work.
Second time, they ran out of veggie patty. Subway meat sucks. The one thing that they have going for them, they don't have anymore. Great !
Third was not so bad. Used a coupon, got what I ordered, couldn't complain !
Fourth time, today, was surreal ! Lady couldn't understand what I was speaking, refused everything I asked, didn't want to answer any questions, refused to give extra meat even though I offered to pay for it and annoyingly kept saying NO to every little thing. I had to tell her 3 times to scoop out the bread and even then she only scooped out, one side out of 2. Portions were skimpy as always and the bread was barely heated (reading other similar reviews of cold sandwiches, I believe their toaster is broken but they don't want to admit or fix it).
Ultimately, what we got was a cold sandwich bread, with the cold vegetables smudged between a refrigerated veggie patty, along with stringy and rubbery cheese that wasn't melted, but was rather sticking to the patty because of being compressed by the weight of the vegetables and the bread, served by unbelievably rude staff.
Subway, if you are reading this, please have some dignity and close this 'restaurant' after getting such poor reviews. The only thing they have going for them is that they are next to In-N-Out and Chipotle
Atmosphere: 1
Food: 1
Service: 1
Too bad~ I got a reply here already yesterday, November 01, 2025.
Wasn’t open when it said it was.
Placed an online order at this location and I was extremely disappointed.
The Sandwhich barely had any meat or veggies all in all it was mostly just bread. Super unfair for the consumer this is not right. This establishment needs to do better. They need to improve on portion ratios, or maybe they have to talk to their employees. It’s insane to pay $15 for a Sandwich that barely has any of the protein you requested or the veggies. I would recommend any consumer to please avoid this place they will rip you off.
Atmosphere: 1
Food: 1
Service: 1
I love this Subway. And it's funny seeing people complain about their sandwiches... When we are the ones who create em ourselves ?.. Anywho.. The sandwich Martha made me was amazing and absolutely perfect. I left nothing on my plate after. Ms Martha does have an attitude, and she can definitely improve on her, "Anything else?". Like, dang, let me think for a second. But hey, maybe a little sass is what made my sandwich so delicious! I will be coming back. 12/10 fasho.
Atmosphere: 5
Food: 5
Service: 3
Please update ur hrs on website…. They open at 1130am guys
Good customer
Atmosphere: 4
Food: 4
Service: 5
I ordered the Italian sub, I asked for all veggies except for jalapeños. There was one layer of meat barely covering the veggies. The sandwich was $13. My value of my sandwich was nothing, the bags of chips were squished flat to fit every bag in the shop to fit the shelves. They were crumbs, I contacted the owner, and I didn’t get an apology, offered a refund and complaint was ignored. Don’t get sandwiches or chips there , they don’t care about you. They just want your money to pay for the commercials.
Atmosphere: 1
Food: 1
Service: 1
Crazily higher prices in here vs any other subway I've been
Atmosphere: 3
Food: 3
Service: 3
Good experience
Restaurantji Recommends
Quick and fast service. The wait was short and accurate with my order.
Atmosphere: 5
Food: 5
Service: 5
I ordered something from the subway app. They did my protein bowl really bad. It literally looked like someone had eaten from it already and they forgot my chips. I called the store and the girl gave me Bad customer service, they didn’t want to give me their name and said it had nothing to do with it and that I couldn’t go pick up my chips at the store. BTW it was 7 dollars for 2 bags of chips.
Atmosphere: 1
Food: 2
Service: 1
I mainly order for pick-up. Sometimes I will have 1 or 2 topping incorrect, but overall pretty good. Always courteous for me. In month of March and 1st half of April 2023, ordered about 8 times from here. But temp closed now according to Google.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cold Cut Combo, Oven
Showed up at 8:30 with the doors locked and employees cleaning up. Didn’t even look at me.
Bad service all the way around. Don't waste your
Atmosphere: 1
Food: 1
Service: 1
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