El Pollo Loco

8601 Santa Monica Blvd, West Hollywood
(323) 443-8233

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Recent Reviews

I’m really disappointed with my experience ordering from El Pollo Loco Catering. I placed my order directly through their website, expecting it to be handled by their team — not outsourced to DoorDash. If I wanted to use a third-party service, I would have, but I trusted El Pollo Loco to manage their own catering deliveries.

Unfortunately, that trust was misplaced. The DoorDash driver ignored my calls, answered only once, and completely failed to follow...
Before you go there, be aware this El Pollo Loco charges noticeably higher prices than other locations, even though the food and sides are exactly the same. Customers shouldn’t have to pay extra just because of the location — this is West Hollywood, not Beverly Hills. Management should compare their menu prices with other El Pollo Loco restaurants and bring them in line. Until then, expect to pay more here than you would elsewhere.
I came in and I was noticed immediately by the employees. I was greeted and helped. My quesadilla was good but I forgot it had pico which I forgot to tell the cashier. It was my bad; though, still delicious. Good size! The use the restrooms and all clean. Floors and tables clean. Lots of choices to seat. I’ll make this my new Pollo Loco to go to. Thank you for the attention to this matter. I love this place plays music, it makes me enjoy more.

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