I've been coming to this Starbucks location for many years because it's so convenient—right near my home and where I do my shopping. The convenience keeps bringing me back, but unfortunately, the Refreshers here have been a huge letdown lately (and for quite some time). No matter how I order—whether it's a standard Strawberry Açaí, Mango Dragonfruit, or any variation—and even when I try to modify it (extra base, light ice, no water, lemonade instead, etc.), it always ends up tasting like flavored tap water. There's barely any real fruit flavor; it's just weak, diluted, and disappointing. I've tried asking the baristas to remake it or adjust things twice, but the result is the same every visit. This location is the worst I've experienced for making Refreshers compared to other Starbucks nearby. If you're planning to order a Refresher, I'd recommend going to a different store instead—I know I will be from now on. It's a shame because the staff are usually friendly, the location is perfect, and I still get other drinks here sometimes. But for Refreshers? Hard pass.
Atmosphere: 4
Food: 3
Service: 3
Stephanie Gonzalez
Stopped by earlier for a quick breakfast and was greeted so kindly by Itzel! She offered amazing customer service and conversed with me beyond simply charging me, and she really made me feel like more than a customer. She asked how my day was, suggested a drink similar to the one I purchased to try in the future, and was so genuine, making the interaction memorable. I will definitely be returning for the amazing customer service, Itzel keep it up!
Service: 5
Zoraima
This location really needs to improve how it handles mobile orders. The last two times I ordered ahead, my drink wasn’t ready when I arrived, and I ended up waiting several minutes while staff continued working the drive-through—even after acknowledging that I was standing right there waiting and that I was on my way to work.
When I asked about it, the supervisor blamed the system, but choosing to ignore a customer who is present doesn’t make any sense. Mobile ordering is pointless if the store doesn’t prepare the drink on time.
Very disappointing customer service.
Service: 1
Ryan Gallagher
Grabbed some souvenir cups, and while the selection at the store was limited, the staff was very friendly and kind.
Atmosphere: 4
Service: 5
Mike Miller
I want to give it a 1 because it's irrelevant and expensive. I rarely go to Starbucks because it's everything that's wing with capitalism. Overpriced products that draw a lot of attention. You can get coffee for 75% less like everywhere but people like the convenience. I give them a 4 because when I do go the quality is good and their bathrooms are very clean, to and it is convenient.
Atmosphere: 5
Food: 5
Service: 5
Rosalva Vega
Waiting 35 min for my drink...... worse starbucks ..' in my life !
Jaclyn Keobouala
I came to Starbucks drive thru on 11/2 at around 10:15am. The sticker on my drink was correct, but the drink itself was a completely different drink than I had ordered. I went back inside after the drive thru to let them know that the drink I had ordered was not the same as what was on my order sticker. The female workers at that time were not apologetic and were dismissive towards me. The customer service of those female workers should be worked on when they’re at fault.
Service: 1
Mary Chavez
Love my Starbucks, on Broadway and Whittier blvd.
Atmosphere: 5
Food: 5
Service: 5
Marc Estrada
I ordered a venti iced coffee and 60% of the cup was ice cubes. It was enough coffee for a small inside the cup. Don’t go here.
jacquelyn Guardado
Unprofessional wouldn’t do refills because I come from a different location??? I never had this issues before
Fast services and one of the few Starbucks that the coffee doesn't taste old or bitter.
Atmosphere: 3
Service: 5
elizabeth brick
decent coffee
Mike Flores
Coffee Lovers Place ♥️
Louis Barrios
Deliciousness
Julianna Cano
My everyday spot for coffee but since they moved to compostable cups, the drinks seem to not be made the same. My drinks always taste like the measurements are off, like it’s all milk and ice and no coffee taste. We tried to give it multiple chances but decided to just go to different location. Idk if it’s that the compostable cups aren’t see through and don’t have measurement marks?
I've been coming to this Starbucks location for many years because it's so convenient—right near my home and where I do my shopping. The convenience keeps bringing me back, but unfortunately, the Refreshers here have been a huge letdown lately (and for quite some time).
No matter how I order—whether it's a standard Strawberry Açaí, Mango Dragonfruit, or any variation—and even when I try to modify it (extra base, light ice, no water, lemonade instead, etc.), it always ends up tasting like flavored tap water. There's barely any real fruit flavor; it's just weak, diluted, and disappointing. I've tried asking the baristas to remake it or adjust things twice, but the result is the same every visit.
This location is the worst I've experienced for making Refreshers compared to other Starbucks nearby. If you're planning to order a Refresher, I'd recommend going to a different store instead—I know I will be from now on.
It's a shame because the staff are usually friendly, the location is perfect, and I still get other drinks here sometimes. But for Refreshers? Hard pass.
Atmosphere: 4
Food: 3
Service: 3
Stopped by earlier for a quick breakfast and was greeted so kindly by Itzel! She offered amazing customer service and conversed with me beyond simply charging me, and she really made me feel like more than a customer. She asked how my day was, suggested a drink similar to the one I purchased to try in the future, and was so genuine, making the interaction memorable. I will definitely be returning for the amazing customer service, Itzel keep it up!
Service: 5
This location really needs to improve how it handles mobile orders. The last two times I ordered ahead, my drink wasn’t ready when I arrived, and I ended up waiting several minutes while staff continued working the drive-through—even after acknowledging that I was standing right there waiting and that I was on my way to work.
When I asked about it, the supervisor blamed the system, but choosing to ignore a customer who is present doesn’t make any sense. Mobile ordering is pointless if the store doesn’t prepare the drink on time.
Very disappointing customer service.
Service: 1
Grabbed some souvenir cups, and while the selection at the store was limited, the staff was very friendly and kind.
Atmosphere: 4
Service: 5
I want to give it a 1 because it's irrelevant and expensive. I rarely go to Starbucks because it's everything that's wing with capitalism. Overpriced products that draw a lot of attention. You can get coffee for 75% less like everywhere but people like the convenience. I give them a 4 because when I do go the quality is good and their bathrooms are very clean, to and it is convenient.
Atmosphere: 5
Food: 5
Service: 5
Waiting 35 min for my drink...... worse starbucks ..' in my life !
I came to Starbucks drive thru on 11/2 at around 10:15am. The sticker on my drink was correct, but the drink itself was a completely different drink than I had ordered. I went back inside after the drive thru to let them know that the drink I had ordered was not the same as what was on my order sticker. The female workers at that time were not apologetic and were dismissive towards me. The customer service of those female workers should be worked on when they’re at fault.
Service: 1
Love my Starbucks, on Broadway and Whittier blvd.
Atmosphere: 5
Food: 5
Service: 5
I ordered a venti iced coffee and 60% of the cup was ice cubes. It was enough coffee for a small inside the cup. Don’t go here.
Unprofessional wouldn’t do refills because I come from a different location??? I never had this issues before
Restaurantji Recommends
Fast services and one of the few Starbucks that the coffee doesn't taste old or bitter.
Atmosphere: 3
Service: 5
decent coffee
Coffee Lovers Place ♥️
Deliciousness
My everyday spot for coffee but since they moved to compostable cups, the drinks seem to not be made the same. My drinks always taste like the measurements are off, like it’s all milk and ice and no coffee taste. We tried to give it multiple chances but decided to just go to different location. Idk if it’s that the compostable cups aren’t see through and don’t have measurement marks?
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