“I am a regular at this site- ( 3-4 times per week, over the past 3 years). The staff have always been friendly and quick with my order. The food has been to my liking - and I have tried just about everything on the menu. Recently the dining experience has changed in one aspect - the music being piped into the dining area , while eclectic, is loud. Unless you are with a group of people chatting, you probably wouldn't notice the difference, but listening to any podcast/news feed is now a challenge. Suggestions to current staff have not affected change.“
“Food is usually quite good, service from staff has always been good in my experience, but their automated ordering kiosks are immensely frustrating. Most places self-check out is a bit faster, and I'm the kind of introvert who is usually happier not having to chat with strangers, but here the kiosks are a downgrade in basically every way. I'm usually there with a friend, who starts ordering with the kiosk while I wait for a person to order with, and even with waiting for a staff member, EVERY TIME, my order's submitted and finished sooner, and I don't have to go to the counter and ask about getting a drink cup.
Service is a bit worse than it used to be because you now have to wait for a person to order with, but that's not the staff's fault. Hope corporate improves the kiosks, as-is they're just not good.“