Ordered an Eldorado burger with fries. Worst burger ever - cooked to well done (was not asked how I wanted it cooked), bland taste, fries were skinny, cold, and hard as wood toothpicks. Had a cup of coffee $4.49 or 4.99, but free coffee available in the casino, strong and bitter.
Atmosphere: 4
Food: 2
Service: 4
K J
Dash Cafe inside the Horseshoe Casino has really went downhill over the past year in terms of food, service, hours, and expensive prices. Note it will take you a 30-45 min to receive chicken tenders, soggy cold fries, and egg rolls after sitting in window for 15 minutes before somebody brought food to our table.
First off, service here is always incredibly slow. Slow to place your order after standing in line forever, and the workers who take the orders mainly show no customer service skills are care.
Food prices are way to high for what you get. Food usually comes out Luke warm if you are lucky, due to the fact the front counter workers taking orders see food sitting in window for extended periods of time and have no sense of time control to serve fresh food. They like to serve your food just thrown onto lunch trays with a piece of paper, and not even in a basket on the tray. Very disgusting. The fries are always old and cold and flavorless. The onion rings usually come out in a fried burnt bunch together.
Prices for what you get are crazy. The average price for any sandwich or plate of food is $15+. Why spend that here when you can go elsewhere for the same price and have a nice hot meal with dine in service? Note, if you want Dipping sauce for your food or sides, each tony half filled ramekin is $1.00 each upcharge. Also they do not use any type of seasoning for food, expect bland cold food.
The Cafe hours are not convenient for many casino patrons. There is not a 24 hour restaurant in this casino if you get hungry after 11pm after gambling, drinking, and spending your money in the casino most of the day.
This Cafe needs a real revamp of staff front and back of house, training on providing quality customer service, speed and quality control, and take a look at pricing compared to other local restaurants that offer way better food, service, and hours.
Atmosphere: 1
Food: 1
Service: 1
bigjohntheman
Expensive over price mediocre bar food. Lady cashier not very friendly.
Atmosphere: 2
Food: 2
Service: 1
Marlon Tisdale
Let's be for real this place aint that serious My wife spent over $30 with these fools. My wife decided to eat in because there was a take out charge and the cashier would not let her change to dine in. Just another case of entitlement with this new found freedom everyone has. Freedom to be rude, disrespectful, and obnoxious. There's a special place set aside for people like that.
Atmosphere: 1
Food: 1
Service: 1
Mota Fett
The worst pizza I've ever had. Sauce was mostly tomato skins. Cheese tasted like water? Pizza and pepperoni both undercooked.
Atmosphere: 3
Food: 1
Service: 2
Richard Abeyta Gomez
Black lady doing the register is rude talks on the phone the whole time she takes your order talking shit about you in another language right in front of you mid order rolled her eyes multiple times and yelled at me twice to hurry because I was thinking I'll take my money across the street if she's there ever!
Matt Morrison
Maddie was very attentive. Tables were clean and stocked. Had the grilled chicken sandwich. Very tender.
Atmosphere: 4
Food: 5
Service: 5
Geoff Kilbourn
Daphne was delightful! Funny, friendly and engaging with customers! Received my grilled chicken breast sandwich in less than 5 minutes on a Friday and at lunchtime. It was so good almost forgot to snap a photo! They brought their A-game on the fries! 👌👌👌
Atmosphere: 5
Food: 5
Service: 5
Anonymous
The chicken tenders were hot, crisp and juicy! I highly recommend them.
Atmosphere: 5
Food: 5
Service: 5
John Smith
This is definitely overpriced cafeteria food, would only recommend ordering from here if you have comps.
Monarch 24/7 restaurant across the street has way better food for the same price. I always recommend their location instead of Dash Cafe. The pizza at Dash Cafe is $18 with tax for only 3 pieces, could purchase a better frozen pizza for $3 at king soopers. They charge extra for ranch which is $1.08! And then cupcakes for 4 plain cupcakes are $18! This place is a ripoff stay away!!!! The pho is cold size small for $16!! Had way too many bad experiences with this cafe.
Atmosphere: 1
Food: 1
Service: 1
Diangelo Ulvi
Older Lady at the front had no idea what she was doing, onion rings were soggy and looked nothing like the picture on the menu. I will say everything was decently priced but I’d rather eat at lodge.
Elena Sampedro
They are supposed to open at 8 AM. Nobody is there. The time is wrong. Anyone around the casino that works here has no idea what’s going on. I came up here for my birthday and I can’t even eat breakfast on time. They have no explanation and no care.
Sola Fide INK
Dash at a Horseshoe Casino at Black Hawk, Co. OUR ENTIRE ORDER WAS WRONG. Would NOT recommend this place! Ordered two double cheeseburgers, breakfast sandwich, Polish sausage and onion rings. Total $60. Whoever made the burgers COMPLETELY disregarded what we selected on the kiosk screen, several missing ingredients missing items, wrong cheese, no sauces, no salt, no flavor. Very expensive and terrible experience. The server forgot about the onion rings. The actual „Polish sausage” looked NOTHING like the pictured juicy grilled normal Polish sauce, we thought it must have been a mistake and received the tiny looking hot dog, Overpriced & False advertisement . We did ask to speak to a manager who showed up immediately and offered us 2 Egg rolls to substitute for the “Polish sausage”. Egg rolls and breakfast sandwich were good, the ONLY reason I’m giving 2 stars.
Atmosphere: 2
Food: 2
Service: 1
Kris
Food was sub mid. You'd get better food at a McDonald's/Panda Express/etc
Ordered an Eldorado burger with fries. Worst burger ever - cooked to well done (was not asked how I wanted it cooked), bland taste, fries were skinny, cold, and hard as wood toothpicks. Had a cup of coffee $4.49 or 4.99, but free coffee available in the casino, strong and bitter.
Atmosphere: 4
Food: 2
Service: 4
Dash Cafe inside the Horseshoe Casino has really went downhill over the past year in terms of food, service, hours, and expensive prices. Note it will take you a 30-45 min to receive chicken tenders, soggy cold fries, and egg rolls after sitting in window for 15 minutes before somebody brought food to our table.
First off, service here is always incredibly slow. Slow to place your order after standing in line forever, and the workers who take the orders mainly show no customer service skills are care.
Food prices are way to high for what you get. Food usually comes out Luke warm if you are lucky, due to the fact the front counter workers taking orders see food sitting in window for extended periods of time and have no sense of time control to serve fresh food. They like to serve your food just thrown onto lunch trays with a piece of paper, and not even in a basket on the tray. Very disgusting. The fries are always old and cold and flavorless. The onion rings usually come out in a fried burnt bunch together.
Prices for what you get are crazy. The average price for any sandwich or plate of food is $15+. Why spend that here when you can go elsewhere for the same price and have a nice hot meal with dine in service? Note, if you want Dipping sauce for your food or sides, each tony half filled ramekin is $1.00 each upcharge. Also they do not use any type of seasoning for food, expect bland cold food.
The Cafe hours are not convenient for many casino patrons. There is not a 24 hour restaurant in this casino if you get hungry after 11pm after gambling, drinking, and spending your money in the casino most of the day.
This Cafe needs a real revamp of staff front and back of house, training on providing quality customer service, speed and quality control, and take a look at pricing compared to other local restaurants that offer way better food, service, and hours.
Atmosphere: 1
Food: 1
Service: 1
Expensive over price mediocre bar food.
Lady cashier not very friendly.
Atmosphere: 2
Food: 2
Service: 1
Let's be for real this place aint that serious My wife spent over $30 with these fools. My wife decided to eat in because there was a take out charge and the cashier would not let her change to dine in. Just another case of entitlement with this new found freedom everyone has. Freedom to be rude, disrespectful, and obnoxious. There's a special place set aside for people like that.
Atmosphere: 1
Food: 1
Service: 1
The worst pizza I've ever had. Sauce was mostly tomato skins. Cheese tasted like water? Pizza and pepperoni both undercooked.
Atmosphere: 3
Food: 1
Service: 2
Black lady doing the register is rude talks on the phone the whole time she takes your order talking shit about you in another language right in front of you mid order rolled her eyes multiple times and yelled at me twice to hurry because I was thinking I'll take my money across the street if she's there ever!
Maddie was very attentive. Tables were clean and stocked. Had the grilled chicken sandwich. Very tender.
Atmosphere: 4
Food: 5
Service: 5
Daphne was delightful!
Funny, friendly and engaging with customers! Received my grilled chicken breast sandwich in less than 5 minutes on a Friday and at lunchtime. It was so good almost forgot to snap a photo! They brought their A-game on the fries! 👌👌👌
Atmosphere: 5
Food: 5
Service: 5
The chicken tenders were hot, crisp and juicy! I highly recommend them.
Atmosphere: 5
Food: 5
Service: 5
This is definitely overpriced cafeteria food, would only recommend ordering from here if you have comps.
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
Monarch 24/7 restaurant across the street has way better food for the same price. I always recommend their location instead of Dash Cafe. The pizza at Dash Cafe is $18 with tax for only 3 pieces, could purchase a better frozen pizza for $3 at king soopers. They charge extra for ranch which is $1.08! And then cupcakes for 4 plain cupcakes are $18! This place is a ripoff stay away!!!! The pho is cold size small for $16!! Had way too many bad experiences with this cafe.
Atmosphere: 1
Food: 1
Service: 1
Older Lady at the front had no idea what she was doing, onion rings were soggy and looked nothing like the picture on the menu. I will say everything was decently priced but I’d rather eat at lodge.
They are supposed to open at 8 AM. Nobody is there. The time is wrong. Anyone around the casino that works here has no idea what’s going on. I came up here for my birthday and I can’t even eat breakfast on time. They have no explanation and no care.
Dash at a Horseshoe Casino at Black Hawk, Co. OUR ENTIRE ORDER WAS WRONG.
Would NOT recommend this place!
Ordered two double cheeseburgers, breakfast sandwich, Polish sausage and onion rings.
Total $60. Whoever made the burgers COMPLETELY disregarded what we selected on the kiosk screen, several missing ingredients missing items, wrong cheese, no sauces, no salt, no flavor. Very expensive and terrible experience. The server forgot about the onion rings. The actual „Polish sausage” looked NOTHING like the pictured juicy grilled normal Polish sauce, we thought it must have been a mistake and received the tiny looking hot dog, Overpriced & False advertisement . We did ask to speak to a manager who showed up immediately and offered us 2 Egg rolls to substitute for the “Polish sausage”. Egg rolls and breakfast sandwich were good, the ONLY reason I’m giving 2 stars.
Atmosphere: 2
Food: 2
Service: 1
Food was sub mid. You'd get better food at a McDonald's/Panda Express/etc
Atmosphere: 2
Food: 1
Service: 5
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