I recently went to Ben & Jerry’s with my family and had a disappointing experience. My family and I had ordered Strawberry Cheesecake ice cream, our family favorite, but it tasted like mint, which ruined the flavor. I told the server who gave us the ice cream, Ian about the problem, but instead of helping, he rudely stated, “I can’t control what the ice cream tastes like.” This had left us very disappointed due to his lack of responsibility. It seemed like the scoops had been mixed between flavors, causing the mint taste to get into the Strawberry Cheesecake. Ian’s rude attitude of face gestures made things worse, showing his lack of professionalism as a server. Ian could have just apologized and given me a new scoop, but instead left my family and I upset due to his mistake of not cleaning the spoon before scooping out ice cream. I’ve always liked Ben & Jerry’s, but this visit was disappointing, and I hope they fix these issues.
Stone Parks
Change the online hours if they're not actually open late.
Atmosphere: 3
Food: 3
Service: 1
Jc Wolf
just gross
Atmosphere: 1
Food: 1
Service: 1
Steven Erkman
Nice Ben & Jerry's at the corner of the street. Not accessable for handicapped or strollers. The inside is a little shabby. The staff is friendly and helpful. Expensive but delicious ice cream.
Wheelchair accessibility: None
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Waffle
Valentina Botero O.
Loveee Chocolate Therapy Ice Cream.
KALXI
Top notch service
Atmosphere: 5
Food: 4
Service: 5
Bastian
Top notch service
Atmosphere: 5
Food: 4
Service: 5
Mel Kuszak
Quick service and everything was amazing.kiddos loved the options and it’s located in awesome walking / outdoor shopping area. Was able to stroll around and enjoy the afternoon.
Atmosphere: 5
Food: 5
Service: 5
Kenny Schindler
Great visit to Ben & Jerry’s! So many flavors to choose from. I appreciate the woman behind the counter offering all the samples. Even more the super sized sample of sorbet she made for my daughter. Ben & Jerry’s is so good and the service here makes it even better. Fresh waffle cones were being made and I left smelling like them, can’t complain about that!
Atmosphere: 5
Food: 5
Service: 5
Virtual Registration
We went for Free Cone Day. 1 of us could not get into the ice cream shop because there were only steps. they use a wheelchair and needed a ramp, but there was no ramp available. The ice cream tasted wonderful.
Wheelchair accessibility: This store is not accessible for those who use wheelchairs. One person in our group uses a wheelchair and was unable to get into the store, because there were only steps and no ramp.
I recently went to Ben & Jerry’s with my family and had a disappointing experience. My family and I had ordered Strawberry Cheesecake ice cream, our family favorite, but it tasted like mint, which ruined the flavor. I told the server who gave us the ice cream, Ian about the problem, but instead of helping, he rudely stated, “I can’t control what the ice cream tastes like.” This had left us very disappointed due to his lack of responsibility. It seemed like the scoops had been mixed between flavors, causing the mint taste to get into the Strawberry Cheesecake. Ian’s rude attitude of face gestures made things worse, showing his lack of professionalism as a server. Ian could have just apologized and given me a new scoop, but instead left my family and I upset due to his mistake of not cleaning the spoon before scooping out ice cream. I’ve always liked Ben & Jerry’s, but this visit was disappointing, and I hope they fix these issues.
Change the online hours if they're not actually open late.
Atmosphere: 3
Food: 3
Service: 1
just gross
Atmosphere: 1
Food: 1
Service: 1
Nice Ben & Jerry's at the corner of the street. Not accessable for handicapped or strollers.
The inside is a little shabby.
The staff is friendly and helpful.
Expensive but delicious ice cream.
Wheelchair accessibility: None
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Waffle
Loveee Chocolate Therapy Ice Cream.
Top notch service
Atmosphere: 5
Food: 4
Service: 5
Top notch service
Atmosphere: 5
Food: 4
Service: 5
Quick service and everything was amazing.kiddos loved the options and it’s located in awesome walking / outdoor shopping area. Was able to stroll around and enjoy the afternoon.
Atmosphere: 5
Food: 5
Service: 5
Great visit to Ben & Jerry’s! So many flavors to choose from. I appreciate the woman behind the counter offering all the samples. Even more the super sized sample of sorbet she made for my daughter. Ben & Jerry’s is so good and the service here makes it even better. Fresh waffle cones were being made and I left smelling like them, can’t complain about that!
Atmosphere: 5
Food: 5
Service: 5
We went for Free Cone Day. 1 of us could not get into the ice cream shop because there were only steps. they use a wheelchair and needed a ramp, but there was no ramp available. The ice cream tasted wonderful.
Wheelchair accessibility: This store is not accessible for those who use wheelchairs. One person in our group uses a wheelchair and was unable to get into the store, because there were only steps and no ramp.
Food: 5
Service: 3
Restaurantji Recommends
Free cone day at Ben & Jerry's #benandjerrys #freeconeday
Tasty 🤤🤤
I had some good stuff from this place. There were very nice. There jerry cherry garcia is the best.
good place for a cool treat
Jessie, Camille, and Cale are so wonderful and patient! So much better than Hagen Daz!!!
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