My experience today that pushed me to writing a review is unfortunately too common at this location. The food: burned chicken, no veggies, 1 type of rice, dirty lettuce, and just overall inconsistencies with other locations. The service and atmosphere: REALLY depends on who’s working. It seems that the college-aged and older employees are very attentive and hardworking, know what they’re doing. The kids that look like they’re in high school would rather be anywhere else and make sure you know it. The restaurant itself is usually clean, but in a rush it gets to looking very dirty around the drink area and dining room, understandably.I expected the hill location to be worse than the 29th st. Chipotle due to the volume of people coming in and out every day, but this spot is the worst Chipotle I’ve ever had, every time. My experience today for example: I go inside at about 5 pm. There is a line of four or five people ahead of me, so it took ~ten minutes to get to the front. The girls on the line provided very bad service. Brown rice empty, white rice barely filled up. I get a laughable portion of rice, then ask for only a little bit of black beans please and get a massive scoop. No fajita veggies left. They put more salsa than rice, mumble everything, fully put wrong things on your bowl, and you have to ask them for extra of everything if you don’t want your bowl half empty. There is one girl that works there who will always give you perfect portions and double check that the scoop is good with you before putting it in the bowl which I really appreciate! I’d honestly give it one star if not for the staff that does work hard and do their best with what they’re given at this subpar store. Everyone I know, including myself, would never go here over another location if it wasn’t for our ability to walk over in a couple minutes vs. having to drive over to 29th. Just because it’s all college students shouldn’t result in this type of disregard for quality.
Atmosphere: 1
Food: 1
Service: 2
Carter Grafton
I asked for double protein. It looks like I got a half scoop of last week’s chicken scraps.
Atmosphere: 1
Food: 4
Service: 1
Caroline Kappel
Grant is the best!! I can only imagine how busy this location gets, and the staff is still very kind and amazing. Thank you Grant!!
Service: 5
Sean
Have gotten food from this location twice now. food was freezing cold both times. save ur money
Atmosphere: 1
Food: 1
Service: 1
Emmy Nguyen
cold, blocky, undercooked rice. always gets my order wrong when I order for delivery. portions are very sad, less than half the height of the bowl which is crazy.
Atmosphere: 3
Food: 2
Service: 2
Linda McGrober
Management must be awful all workers are stingy and rude go to 28th street they treat u good
Atmosphere: 1
Food: 1
Service: 1
Oliver Browne
had to leave a second bad review for how awful this chipotle is. I am in top 1% of chipotle consumers and i can confrim that i am always disapointed when ordering here
Atmosphere: 5
Food: 1
Service: 1
Rico Trujillo
Worst Chipotle location. Always out of chicken and if they do have it, it’s usually burnt. I’ve been in several times and they’ve been out of both rices. Not to mention sometimes the rice is undercooked and hard, which if you got a burrito literally makes it uneatable. The portions are even stingier than normal Chipotles, and maybe it’s because they’re always underprepared. Quite literally the only good this is the stores location, and the convenience is the only thing keeping this Chipotle open. Go to another location if you can since this one is not it.
Atmosphere: 4
Food: 1
Service: 3
khi h
not really one to leave reviews but man, it’s rough here. line workers usually have 0 sense of urgency and take so long to make each persons food, and especially when there’s a lunch rush I don’t understand the lack of awareness. portions are also abysmal, my bowl is regularly underfilled. not worth the money or the time if you ask me.
Atmosphere: 3
Food: 3
Service: 2
Briana H.C.
CLOSED right now because of an electrical outage. Please dont post a bad review because of this. These are hard working people.
I came in after the CU football game. SKO BUFFS! This place was super busy! Elsa and Luz were on the line! Big smiles on their faces! They made the experience super fantastic! Yovani the general manager was also on the line helping out. He ran to the back to get me what they were out of on the front line even though they were super busy. Thank you Yovani! The service at this location is top notch! That is why I come to this location. Food was excellent (as always). The limited time carne asada is the bomb! I hope they make it a permanent part of the menu. Try it while you still can. Atmosphere here is the college vibe. These guys at this location work their @$$3$ off and should be commended. Thank you hill location staff! Keep up the good work! I will see you next time.
Atmosphere: 5
Food: 5
Service: 5
Justin Liu
Never thought there'd be a bad thing to say about a Chipotle, but on a Wednesday evening, they ran out of half their ingredients, so my bowl ended up being about 60% full and they charged me full price. I think they said they actually ran out so it wasn't even that they needed time to cook more, which is crazy, for a slow and quiet Wednesday evening.
Atmosphere: 5
Food: 2
Service: 4
Vivek Shah
Great experience, Casey was the best
Food: 5
Service: 5
Rene Gomez
Fast, friendly, and delicious
Atmosphere: 5
Food: 5
Service: 5
Alex Johnson
Went in to this location for the first time and tried to pay with a $20. Got told they only had $5 and no change. This was at 1230 mind you so there should have been adequate money for sure being open less than 12 hours. Was able to eat half of my burrito and I could tell something wasn't right so I threw out the rest. Spent the rest of the evening on the toilet blowing it up. Definitely avoid this location, youre better off going to the qdoba off 28th and arapahoe
My experience today that pushed me to writing a review is unfortunately too common at this location. The food: burned chicken, no veggies, 1 type of rice, dirty lettuce, and just overall inconsistencies with other locations. The service and atmosphere: REALLY depends on who’s working. It seems that the college-aged and older employees are very attentive and hardworking, know what they’re doing. The kids that look like they’re in high school would rather be anywhere else and make sure you know it. The restaurant itself is usually clean, but in a rush it gets to looking very dirty around the drink area and dining room, understandably.I expected the hill location to be worse than the 29th st. Chipotle due to the volume of people coming in and out every day, but this spot is the worst Chipotle I’ve ever had, every time. My experience today for example: I go inside at about 5 pm. There is a line of four or five people ahead of me, so it took ~ten minutes to get to the front. The girls on the line provided very bad service. Brown rice empty, white rice barely filled up. I get a laughable portion of rice, then ask for only a little bit of black beans please and get a massive scoop. No fajita veggies left. They put more salsa than rice, mumble everything, fully put wrong things on your bowl, and you have to ask them for extra of everything if you don’t want your bowl half empty. There is one girl that works there who will always give you perfect portions and double check that the scoop is good with you before putting it in the bowl which I really appreciate! I’d honestly give it one star if not for the staff that does work hard and do their best with what they’re given at this subpar store. Everyone I know, including myself, would never go here over another location if it wasn’t for our ability to walk over in a couple minutes vs. having to drive over to 29th. Just because it’s all college students shouldn’t result in this type of disregard for quality.
Atmosphere: 1
Food: 1
Service: 2
I asked for double protein. It looks like I got a half scoop of last week’s chicken scraps.
Atmosphere: 1
Food: 4
Service: 1
Grant is the best!! I can only imagine how busy this location gets, and the staff is still very kind and amazing. Thank you Grant!!
Service: 5
Have gotten food from this location twice now. food was freezing cold both times. save ur money
Atmosphere: 1
Food: 1
Service: 1
cold, blocky, undercooked rice. always gets my order wrong when I order for delivery. portions are very sad, less than half the height of the bowl which is crazy.
Atmosphere: 3
Food: 2
Service: 2
Management must be awful all workers are stingy and rude go to 28th street they treat u good
Atmosphere: 1
Food: 1
Service: 1
had to leave a second bad review for how awful this chipotle is. I am in top 1% of chipotle consumers and i can confrim that i am always disapointed when ordering here
Atmosphere: 5
Food: 1
Service: 1
Worst Chipotle location. Always out of chicken and if they do have it, it’s usually burnt. I’ve been in several times and they’ve been out of both rices. Not to mention sometimes the rice is undercooked and hard, which if you got a burrito literally makes it uneatable. The portions are even stingier than normal Chipotles, and maybe it’s because they’re always underprepared. Quite literally the only good this is the stores location, and the convenience is the only thing keeping this Chipotle open. Go to another location if you can since this one is not it.
Atmosphere: 4
Food: 1
Service: 3
not really one to leave reviews but man, it’s rough here. line workers usually have 0 sense of urgency and take so long to make each persons food, and especially when there’s a lunch rush I don’t understand the lack of awareness. portions are also abysmal, my bowl is regularly underfilled. not worth the money or the time if you ask me.
Atmosphere: 3
Food: 3
Service: 2
CLOSED right now because of an electrical outage. Please dont post a bad review because of this. These are hard working people.
Restaurantji Recommends
I came in after the CU football game. SKO BUFFS! This place was super busy! Elsa and Luz were on the line! Big smiles on their faces! They made the experience super fantastic! Yovani the general manager was also on the line helping out. He ran to the back to get me what they were out of on the front line even though they were super busy. Thank you Yovani! The service at this location is top notch! That is why I come to this location. Food was excellent (as always). The limited time carne asada is the bomb! I hope they make it a permanent part of the menu. Try it while you still can. Atmosphere here is the college vibe. These guys at this location work their @$$3$ off and should be commended. Thank you hill location staff! Keep up the good work! I will see you next time.
Atmosphere: 5
Food: 5
Service: 5
Never thought there'd be a bad thing to say about a Chipotle, but on a Wednesday evening, they ran out of half their ingredients, so my bowl ended up being about 60% full and they charged me full price. I think they said they actually ran out so it wasn't even that they needed time to cook more, which is crazy, for a slow and quiet Wednesday evening.
Atmosphere: 5
Food: 2
Service: 4
Great experience, Casey was the best
Food: 5
Service: 5
Fast, friendly, and delicious
Atmosphere: 5
Food: 5
Service: 5
Went in to this location for the first time and tried to pay with a $20. Got told they only had $5 and no change. This was at 1230 mind you so there should have been adequate money for sure being open less than 12 hours. Was able to eat half of my burrito and I could tell something wasn't right so I threw out the rest. Spent the rest of the evening on the toilet blowing it up. Definitely avoid this location, youre better off going to the qdoba off 28th and arapahoe
Atmosphere: 1
Food: 1
Service: 2
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