McDonald's
4999 Factory Shops Blvd, Castle Rock
(303) 660-8803
Recent Reviews
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I don't go to this location often because the employees aren't interested in assisting customers who have difficulties with the kiosk ordering. They are not very customer oriented.
Atmosphere: 3
Food: 4
Service: 2
This McDonald's is one of the worst places to go to. They can't even properly bag up the orders. Ordered 3 meals (was charged for 3 meals) at drive thru and received two. After I got home, I noticed one missing meal. I called to request a refund. I was told to drive to the store to get a refund. The workers who picked up the phone after 10 tries (including the manager) were rude.
Literally, nobody here speaks English. Had an issue with my order and had to use Google Translate to talk to the manager to ask for a refund and then place a separate order to get my food correct.
Atmosphere: 1
Food: 1
Service: 1
Seemed like all the tables were dirty. No one spoke to us.
Atmosphere: 1
Food: 4
Service: 2
No comments
Atmosphere: 5
Food: 5
Service: 5
These guys advertise the McRib in their LED sign but never actual have it.
Food: 1
Check your order before you leave the drive thru. This is the 3rd time in a row that my order isn’t correct!!!
Atmosphere: 4
Food: 4
Service: 1
Fast Service.
Atmosphere: 5
Food: 5
Service: 5
Dec 31 2024
Was told they can’t take any orders for 15 minutes but could hear all employees laughing
Took 25 damn min to make my coffee
Restaurantji Recommends
The absolute worst McDonalds I’ve ever been to - and I’m from Frisco. The workers were so ridiculously rude to us. Went through the drive through at around 6 in the morning, ordered 3 meals. Got to the first window and the first lady didn’t say a single word to us, just took our money and sent us on our way with looks and silence. Got to the second window and only received two of the meals we ordered. Explained to the lady that we ordered 3 and were missing one, she told us that they only heard the first two. We tried to ask to just charge us for the third so we could be on our way (to the airport mind you), she told us “I can’t charge you here” and walked away. So rude. Doesn’t take much to be a little more polite. We drove off. Would give a negative rating if I could. If you come here beware the employees act like you’re bothering them to do the job they’re getting paid for!!!
Atmosphere: 1
Food: 2
Service: 1
Quick friendly service
Wheelchair accessibility: Yes
Food: 4
Service: 5
Recommended dishes: Hash Browns, Sausage Mcmuffin
seems like they are getting lazy when putting together orders, forgot items put wrong sauces
Great experience fresh food amazing service clean bathrooms
Always good fast service from the drive-thru
Atmosphere: 3
Food: 4
Service: 5
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