They keep doing it over and over again. They take your order but instead of working fast (as a FAST food chain) they ask you to pull to the side and wait there so they can work like snails. I stopped going long ago because of this common practice. Yesterday, I decided to give it a try. How gullible I might be to consider they would improve a little. Why don’t these people work on something else?
Yvonne Kimminau
No one greeted us or even looked at us when we walked in; they all seemed unhappy and angry.The restaurant was not busy, only 2 other tables had customers, yet they took 15 minutes to get our food done.We did not get what we ordered. The cook just slapped roast beef on a couple of buns with nothing else..... we ordered the Gobbler and a chicken sandwich. Didn't want to wait 15 more minutes for our order, so we ate it.The sandwiches and curly fries were cold and soggy. Worst fast food experience ever.
Atmosphere: 1
Food: 1
Service: 1
Bryan Lamberson
It is currently 8:34pm on a Monday night. Signs show store is open until 10pm, but the doors are locked. An employee was standing outside and laughed as I walked back to my car. I am a restaurant manager and find this incredibly disappointing. There is a reason Arby's is dying, and this is a big factor.
All of the employees were hanging outside with the back door open. I made eye contact with one and no one came inside. Arou d 7:15pm at may 30th, if you want to check the cameras. Terrible work ethic.
Atmosphere: 1
Service: 1
Alexander S/C
All of the employees were hanging outside with the back door open. I made eye contact with one and no one came inside. Arou d 7:15pm at may 30th, if you want to check the cameras. Terrible work ethic.
Atmosphere: 1
Service: 1
david lange
Don't go unless you have at least an hour lunch. Slow and overcooked food.
Atmosphere: 2
Food: 3
Service: 1
Roy Stevens
They change oil
Atmosphere: 3
Food: 2
Service: 3
Shannon O
Stood around in an empty store waiting for employees to show. No one was around. Food is ok here when you can find an employee. Ended up walking out as the atmosphere makes you feel like you aren't welcome.
Atmosphere: 1
Service: 1
Meghan Laraine
Consistently great food and quick, friendly service - one of the most reliable fast food places these days
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Roast Beef, Half Pound Beef 'N Cheddar, Curly Fries Large
The staff in the drive-thru and store night manager refused to accept legal tender currency cause they had never heard of or seen a $2 bill before. They even used the marker test on it and did not even trust the marker test either. May they have 2 years of bad luck for being luck. As a result the food left a bad taste in my mouth as well. This staff needs to be educated on how to handle money.
Atmosphere: 1
Food: 1
Service: 1
CORider 63
Great managers, great staff, consistently great food and service.
Drive thru.Service was great..nice and friendlyFood was hot and
Atmosphere: 3
Food: 5
Service: 5
Krispy
DO NOT ORDER FROM THIS ARBYS! Night employees don't wash their hands!I watched an employee come from the bathroom and not wash their hands. They put the cleaning bucket down on a table and then proceeded to handle food and prepare an order without washing their hands.When confronted with the issue, the employee lied to me and said he washed his hands at the hand washing station by the soda machine. ? He was never in that area and walked by the washing station next to the table that had the yellow cleaning caddy used in the bathroom.The manager ANDRE, defended his employee by telling me that "we use cleaning chemicals that won't hurt the food or customer." I again reiterated that hand washing is required as per the food handler's permit and Arby's policy to wash hands before preparing food, especially if the employee was just in the bathroom.Way to drop the ball and miss a coaching for your employees, Andre. I have reported this issue to all involved as well as the health department of El Paso County.Unacceptable and disgusting to not only try to lie about washing hands but to come from the bathroom and make food directly.
Atmosphere: 1
Food: 1
Service: 1
Z
A great way to spend $12 on a $4 meal. Cheesesteak sandwich was a 2\10 at best.
They keep doing it over and over again. They take your order but instead of working fast (as a FAST food chain) they ask you to pull to the side and wait there so they can work like snails. I stopped going long ago because of this common practice. Yesterday, I decided to give it a try. How gullible I might be to consider they would improve a little. Why don’t these people work on something else?
No one greeted us or even looked at us when we walked in; they all seemed unhappy and angry.The restaurant was not busy, only 2 other tables had customers, yet they took 15 minutes to get our food done.We did not get what we ordered. The cook just slapped roast beef on a couple of buns with nothing else..... we ordered the Gobbler and a chicken sandwich. Didn't want to wait 15 more minutes for our order, so we ate it.The sandwiches and curly fries were cold and soggy. Worst fast food experience ever.
Atmosphere: 1
Food: 1
Service: 1
It is currently 8:34pm on a Monday night. Signs show store is open until 10pm, but the doors are locked. An employee was standing outside and laughed as I walked back to my car. I am a restaurant manager and find this incredibly disappointing. There is a reason Arby's is dying, and this is a big factor.
Service: 1
Clean, quick service, nice staff. Yummy! 2nd visit.
Atmosphere: 5
Food: 5
Service: 5
All of the employees were hanging outside with the back door open. I made eye contact with one and no one came inside. Arou d 7:15pm at may 30th, if you want to check the cameras. Terrible work ethic.
Atmosphere: 1
Service: 1
All of the employees were hanging outside with the back door open. I made eye contact with one and no one came inside. Arou d 7:15pm at may 30th, if you want to check the cameras. Terrible work ethic.
Atmosphere: 1
Service: 1
Don't go unless you have at least an hour lunch. Slow and overcooked food.
Atmosphere: 2
Food: 3
Service: 1
They change oil
Atmosphere: 3
Food: 2
Service: 3
Stood around in an empty store waiting for employees to show. No one was around. Food is ok here when you can find an employee. Ended up walking out as the atmosphere makes you feel like you aren't welcome.
Atmosphere: 1
Service: 1
Consistently great food and quick, friendly service - one of the most reliable fast food places these days
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Roast Beef, Half Pound Beef 'N Cheddar, Curly Fries Large
Restaurantji Recommends
The staff in the drive-thru and store night manager refused to accept legal tender currency cause they had never heard of or seen a $2 bill before. They even used the marker test on it and did not even trust the marker test either. May they have 2 years of bad luck for being luck. As a result the food left a bad taste in my mouth as well. This staff needs to be educated on how to handle money.
Atmosphere: 1
Food: 1
Service: 1
Great managers, great staff, consistently great food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Brisket Sandwich, Double Roast Beef, Classic Roast Beef, Double Beef 'N Cheddar
Drive thru.Service was great..nice and friendlyFood was hot and
Atmosphere: 3
Food: 5
Service: 5
DO NOT ORDER FROM THIS ARBYS! Night employees don't wash their hands!I watched an employee come from the bathroom and not wash their hands. They put the cleaning bucket down on a table and then proceeded to handle food and prepare an order without washing their hands.When confronted with the issue, the employee lied to me and said he washed his hands at the hand washing station by the soda machine. ? He was never in that area and walked by the washing station next to the table that had the yellow cleaning caddy used in the bathroom.The manager ANDRE, defended his employee by telling me that "we use cleaning chemicals that won't hurt the food or customer." I again reiterated that hand washing is required as per the food handler's permit and Arby's policy to wash hands before preparing food, especially if the employee was just in the bathroom.Way to drop the ball and miss a coaching for your employees, Andre. I have reported this issue to all involved as well as the health department of El Paso County.Unacceptable and disgusting to not only try to lie about washing hands but to come from the bathroom and make food directly.
Atmosphere: 1
Food: 1
Service: 1
A great way to spend $12 on a $4 meal. Cheesesteak sandwich was a 2\10 at best.
Atmosphere: 2
Food: 2
Service: 5
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