“I used the app to order but it defaulted to a store in CoS instead of Falcon. I couldn't cancel the order through the app so I called the store, and while they couldn't help, they were insightful and polite. When we did get our order, the GM MaKenzie wrote an apology note and a coupon, despite it not being their stores fault. I appreciate her for her extension of customer service.“
“An Absolutely Amazing Experience at Firehouse Subs!**
My recent visit to Firehouse Subs was truly outstanding, and I have to give special recognition to Spencer, who was simply awesome. From the moment I stepped up to order, Spencer demonstrated the best customer service I have ever encountered. She was incredibly helpful with my order, patient, and genuinely went above and beyond to ensure everything was perfect.
The food, as always at Firehouse, was fantastic – a perfectly crafted sub, fresh ingredients, and that signature steamed goodness. But it was Spencer's exceptional service that truly elevated the entire visit from great to amazing. She was efficient, friendly, and made the whole ordering process a breeze. It's rare to receive such dedicated and positive assistance.
This was, without a doubt, the best customer service experience I've had. Spencer is a true asset, and her dedication made my Firehouse Subs visit incredibly enjoyable.“
“We have been to many Firehouses restaurants in several different states. What we received from this location was perfection. The subs looked like the ones represented on the menus. That alone is a rare feat to achieve in any food establishment. The meat was tender, fresh and smoked to perfection, the bread fresh and absolutely delicious. In a world where so many places only focus on profit, it’s obvious this location is focused on quality and customer satisfaction. I called the location and spoke to a very polite and very appreciative manager named Ashton. I recommend downloading the App. They have some great rewards for first time customers using the app. The menu has so many incredible choices. Literally something for anyone. They even have gluten free options!
Do yourself a favor and stop by and let Ashton and his crew treat you to a truly great meal. I know we will be back many more times. That menu! So much we want to try!
Tell them Gamma Linda sent you!“