I go here quite a bit, and I will say, the service is usually good. So I appreciate that! However, there have been at least 3 times when they have gotten my order wrong. Based on convenience I’ve just eaten the sandwich that was given. My issue today was that I was charged one price, but given something that was not correct and $2 cheaper than what my card was charged. The money is whatever, but I wish they would be a little more aware of what they are doing. For me, it’s just an annoyance..for somebody with an allergy, it could be more serious.
Atmosphere: 3
Food: 4
Service: 3
Asher McIntyre
Not sure why this location has gone down hill so badly…delivery service used to be great. Now no different than any other place maybe even worse. Drivers are entitled and rude wait at door for tip even when it’s a leave at door order with a tip ALREADY included. Last delivery took 45 minutes and never even got a notification it was dropped off. F on service. Food is good but way overpriced. Do better.
Food: 4
Service: 2
Aaron Kirby
I’m at 1 hour and 10 minutes since I ordered lunch on a Tuesday. Called and was told they’re understaffed. This new corporate trend of understaffed establishments and making the customer suffer needs to stop. $35 for two subs over an hour old is absurd.
Atmosphere: 1
Food: 1
Service: 1
Rick H.
Because the Monument Jimmy Johns is soooooo bad, we have started going out of our way to go to this JJs. Pleased with the decision. This morning I walked in and was greeted promptly and respectfully by two young gentlemen. I ordered almost as soon as I walked in and my food was ready in about two minutes (maybe three). As they handed me my food they wished me a wonderful day. I'll be back.If anyone reads this and still goes to the Monument Jimmy Johns, you deserve what you get.
Rylan Cheshire
Pretty good food! Got the Jalapeño Ranch Chicken Wrap and that was good. Maybe not worth 12 dollars but that's inflation for ya.As far as service went, I'm a bit disappointed. We had a gift card and the employees saw us open it from the cardboard packaging. We attempted to swipe it, but it wasn't working. I offered they could try putting in the number and pin manually but didn't get a response. I dont think they tried to, but I could be wrong. I would have just canceled the order, but they already had the food made and would've felt bad to cancel.The employees were very kind, and it's very possible the money never made it onto the gift card when purchased. I'm just a bit disappointed
Atmosphere: 3
Food: 4
Service: 2
Marc Olson
Great JJ experience.
Atmosphere: 5
Food: 5
Service: 5
Lucas Blair
So placed an online order. Was accepted and charged our card. Show up at pickup time and sign on the door says closed for training our crew to serve you better, however find out it has been closed for the last two weeks due to lack of staff. Second JJs in the area to be not reliable. Very disappointed.
Service: 1
Phillip B.
Closed until July 10th without any mention online..... cmon guys. The other JJ on Jackson creek "was out of bread " Saturday evening during dinner peak times. Probably another failure from another corporate chain leading to this sloppiness.
Mike Molsen
Big John sans the tomatoes is how I roll.
Atmosphere: 5
Food: 5
Service: 5
Levy Knight
The place is amazing, managers are amazing, only thing is I wished they closed at 8 instead of 9pmI feel bad for them staying open soo late
I must express my disappointment with the recent state of Jimmy John’s. In my recent visit, I found the overall cleanliness of the establishment to be severely lacking. The tables, though available, were noticeably filthy, and there were multiple instances of spills on the floor throughout the dining area. To make matters worse, I observed paper towels strewn across the floor, which was truly off-putting and unsanitary.As a customer, I believe it is crucial for a restaurant to maintain a clean and inviting environment. Unfortunately, my experience at Jimmy John’s fell far short of these expectations. The lack of cleanliness was not only unpleasant but also raised concerns about overall hygiene and food safety.I sincerely hope that Jimmy John’s management takes immediate action to address these cleanliness issues, as it is vital for the reputation and customer satisfaction of the establishment. Cleanliness should always be a top priority, ensuring a pleasant dining experience for all patrons.I sincerely hope that my feedback will contribute to the improvement of Jimmy John’s and that future visitors will encounter a more hygienic and enjoyable environment.
Christian Pyles
Freaky slow. Wasnt even busy. Ordered one sandwich and waited 20 minutes.
DnA BnL
Definitely the JJs to go to from Monument!! Good and fast every time.
and 5670
Definitely the JJs to go to from Monument!! Good and fast every time.
kenneth thompson
The manager creates a great atmosphere. Food is always correct, personally.Parking: Busy hours difficult parking.
I go here quite a bit, and I will say, the service is usually good. So I appreciate that! However, there have been at least 3 times when they have gotten my order wrong. Based on convenience I’ve just eaten the sandwich that was given. My issue today was that I was charged one price, but given something that was not correct and $2 cheaper than what my card was charged. The money is whatever, but I wish they would be a little more aware of what they are doing. For me, it’s just an annoyance..for somebody with an allergy, it could be more serious.
Atmosphere: 3
Food: 4
Service: 3
Not sure why this location has gone down hill so badly…delivery service used to be great. Now no different than any other place maybe even worse. Drivers are entitled and rude wait at door for tip even when it’s a leave at door order with a tip ALREADY included. Last delivery took 45 minutes and never even got a notification it was dropped off. F on service. Food is good but way overpriced. Do better.
Food: 4
Service: 2
I’m at 1 hour and 10 minutes since I ordered lunch on a Tuesday. Called and was told they’re understaffed. This new corporate trend of understaffed establishments and making the customer suffer needs to stop. $35 for two subs over an hour old is absurd.
Atmosphere: 1
Food: 1
Service: 1
Because the Monument Jimmy Johns is soooooo bad, we have started going out of our way to go to this JJs. Pleased with the decision. This morning I walked in and was greeted promptly and respectfully by two young gentlemen. I ordered almost as soon as I walked in and my food was ready in about two minutes (maybe three). As they handed me my food they wished me a wonderful day. I'll be back.If anyone reads this and still goes to the Monument Jimmy Johns, you deserve what you get.
Pretty good food! Got the Jalapeño Ranch Chicken Wrap and that was good. Maybe not worth 12 dollars but that's inflation for ya.As far as service went, I'm a bit disappointed. We had a gift card and the employees saw us open it from the cardboard packaging. We attempted to swipe it, but it wasn't working. I offered they could try putting in the number and pin manually but didn't get a response. I dont think they tried to, but I could be wrong. I would have just canceled the order, but they already had the food made and would've felt bad to cancel.The employees were very kind, and it's very possible the money never made it onto the gift card when purchased. I'm just a bit disappointed
Atmosphere: 3
Food: 4
Service: 2
Great JJ experience.
Atmosphere: 5
Food: 5
Service: 5
So placed an online order. Was accepted and charged our card. Show up at pickup time and sign on the door says closed for training our crew to serve you better, however find out it has been closed for the last two weeks due to lack of staff. Second JJs in the area to be not reliable. Very disappointed.
Service: 1
Closed until July 10th without any mention online..... cmon guys. The other JJ on Jackson creek "was out of bread " Saturday evening during dinner peak times. Probably another failure from another corporate chain leading to this sloppiness.
Big John sans the tomatoes is how I roll.
Atmosphere: 5
Food: 5
Service: 5
The place is amazing, managers are amazing, only thing is I wished they closed at 8 instead of 9pmI feel bad for them staying open soo late
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I must express my disappointment with the recent state of Jimmy John’s. In my recent visit, I found the overall cleanliness of the establishment to be severely lacking. The tables, though available, were noticeably filthy, and there were multiple instances of spills on the floor throughout the dining area. To make matters worse, I observed paper towels strewn across the floor, which was truly off-putting and unsanitary.As a customer, I believe it is crucial for a restaurant to maintain a clean and inviting environment. Unfortunately, my experience at Jimmy John’s fell far short of these expectations. The lack of cleanliness was not only unpleasant but also raised concerns about overall hygiene and food safety.I sincerely hope that Jimmy John’s management takes immediate action to address these cleanliness issues, as it is vital for the reputation and customer satisfaction of the establishment. Cleanliness should always be a top priority, ensuring a pleasant dining experience for all patrons.I sincerely hope that my feedback will contribute to the improvement of Jimmy John’s and that future visitors will encounter a more hygienic and enjoyable environment.
Freaky slow. Wasnt even busy. Ordered one sandwich and waited 20 minutes.
Definitely the JJs to go to from Monument!! Good and fast every time.
Definitely the JJs to go to from Monument!! Good and fast every time.
The manager creates a great atmosphere. Food is always correct, personally.Parking: Busy hours difficult parking.
Food: 5
Service: 5