The staff and female owner went above and beyond to make sure my flatbread was amazing. Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Kent Smith
Easily the worst customer service I’ve experienced in a long time. Ole boy with the long greasy hair at the register was miserable. Thanks for nothing sport.
Service: 1
Chris V
$1.25 to get jalapeno for the sandwich, but NO PLACE on the menu is a price listed and the counter person said nothing about it before charging me the extra cost.On swiping my card, the counter person flipped the screen toward me. While I expected an order summary and to touch the screen to authorize the charge for my order, I was presented with a tip demand screen. There were 3 options for a pre-figured tip. I selected other, and was offered a manual entry screen and the option for no tip. Since I ordered, paid, and would walk away with my order, there was no work by the counter person beyond pushing 10 buttons, so I did not feel a need to reward their efforts beyond their $20 per hour wage.The counter person had a change of face when they saw I left them no tip. They handed me my receipt. I saw a charge for the sandwich and a separate charge for the jalapeno. In searching the menu board, I could see numerous add-on options, but no additional charge for the jalapenos or anything else.I turned and asked the counter person where the price for the addition of jalapeno was posted on the menu board.The counter person said there was no additional charge posted on the board. They went on to inform me the surcharge was a corporate choice, and asked if I would like to speak with the manager? I thanked the counter person for his offer and asked for the opportunity.The manager, as well, said corporate made the choice, but would I like a chocolate chip cookie for no extra charge? I replied that I would like my money back, as I did not want a cookie, a bag of chips or a beverage, simply my sandwich, packaged to go.He stated he could not give me money back, but how about both chips and a cookie? I accepted my fate, accepted the cookie and bag of chips, then opened the bag of chips, put the cookie in and dropped them in the trash.There must be some law that keeps such charges from being applied without notification of the charge being added on.Unfortunately, I can not satisfy my Schlotzsky's craving anywhere in California, and this is on a path I travel with some regularity. Hopefully, enough other people are up in arms about such a problem that we might see a change.
Food: 4
Service: 1
Recommended dishes: The Original Sandwich
Jazmine
My sandwich was amazing as
Atmosphere: 5
Food: 5
Service: 5
Belinda Spechtenhauser
Planning on eating at the location in the Springs this week I used to eat at the location in Austin TX It was BEYOND FANTASTIC! Wonderful staff, delicious food and very
Atmosphere: 5
Food: 5
Service: 5
Jayden Collins
The owners are awesome always get me taken care
Atmosphere: 5
Food: 5
Service: 5
Hannah Gardner
I usually have a great experience when I order at this location. The food is always great and the service is always fantastic, But this time It was spent listening to the manager and talk down to his employee the entire time. I’m not sure if he’s new, but you could tell he was doing the best he could do and it just wasn’t good enough for the manager. As a former restaurant manager, I would never speak to an employee this way, especially where customers can hear. There’s a way to explain and teach things and that wasn’t it. Patience is an important virtue
Atmosphere: 2
Food: 5
Service: 3
Marie Glisson
Great broccoli and cheese
Atmosphere: 5
Food: 5
Service: 5
Nick Collins
Want a great tasting sandwich then this is your spot. Bonus is they have Cinnamon rollsParking: Lots of room even for campers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, The Original Sandwich
WOAH...NO WORDS, ITS THAT GOOD-fresh baked, hand crafted monster delicious sandwiches gotta be fantastic pizza!! Thank you for treating me like a regular!
Atmosphere: 5
Food: 5
Service: 5
Genie boldizsar
the sandwiches are good and the salads i just wished they would make their own salad dressing instead of out the bottle
Missy
Walking in, the cashier was super friendly & outgoing. She said she was new but it was apparent that she had great customer service skills. She said her name was Chris.The food was pricey. I quickly remembered why we only come once a year.The food itself was tasty. The only downside was the bacon was so thin & transparent, we couldn't taste it. We thought they forgot to add the bacon so we looked and sure enough, there was bacon on it but you could literally see through it.I had a giant turkey & bacon club at $17.39 & my husband had a giant smoke cheesy with bacon@ $17.99That's pretty expensive for a sandwich that we couldn't taste bacon.Other than the price and the lack of bacon taste, the customer service was on point, the restaurant was clean, it was a great atmosphere and I would definitely go more often if it was a more reasonably priced.
Atmosphere: 5
Food: 3
Service: 5
Kaye Yeager
Food was average and nothing to brag about. The prices are absolutely ridiculous. Just over 50.00 for two medium sandwiches, 2 drinks, and 2 cinnamon rolls. This explains there being zero traffic in the store.
Atmosphere: 1
Food: 3
Service: 1
John Wallace
Love stopping here. Rushed from the hospital to get the only thing my wife wanted to eat, arrived right at closing, and they rang up her original deluxe on the house. A taste of Austin, at our new home. Love yall! Thanks again and again.
Great food a little pricey but good food
Atmosphere: 5
Food: 5
Service: 5
The staff and female owner went above and beyond to make sure my flatbread was amazing. Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Easily the worst customer service I’ve experienced in a long time. Ole boy with the long greasy hair at the register was miserable. Thanks for nothing sport.
Service: 1
$1.25 to get jalapeno for the sandwich, but NO PLACE on the menu is a price listed and the counter person said nothing about it before charging me the extra cost.On swiping my card, the counter person flipped the screen toward me. While I expected an order summary and to touch the screen to authorize the charge for my order, I was presented with a tip demand screen. There were 3 options for a pre-figured tip. I selected other, and was offered a manual entry screen and the option for no tip. Since I ordered, paid, and would walk away with my order, there was no work by the counter person beyond pushing 10 buttons, so I did not feel a need to reward their efforts beyond their $20 per hour wage.The counter person had a change of face when they saw I left them no tip. They handed me my receipt. I saw a charge for the sandwich and a separate charge for the jalapeno. In searching the menu board, I could see numerous add-on options, but no additional charge for the jalapenos or anything else.I turned and asked the counter person where the price for the addition of jalapeno was posted on the menu board.The counter person said there was no additional charge posted on the board. They went on to inform me the surcharge was a corporate choice, and asked if I would like to speak with the manager? I thanked the counter person for his offer and asked for the opportunity.The manager, as well, said corporate made the choice, but would I like a chocolate chip cookie for no extra charge? I replied that I would like my money back, as I did not want a cookie, a bag of chips or a beverage, simply my sandwich, packaged to go.He stated he could not give me money back, but how about both chips and a cookie? I accepted my fate, accepted the cookie and bag of chips, then opened the bag of chips, put the cookie in and dropped them in the trash.There must be some law that keeps such charges from being applied without notification of the charge being added on.Unfortunately, I can not satisfy my Schlotzsky's craving anywhere in California, and this is on a path I travel with some regularity. Hopefully, enough other people are up in arms about such a problem that we might see a change.
Food: 4
Service: 1
Recommended dishes: The Original Sandwich
My sandwich was amazing as
Atmosphere: 5
Food: 5
Service: 5
Planning on eating at the location in the Springs this week I used to eat at the location in Austin TX It was BEYOND FANTASTIC! Wonderful staff, delicious food and very
Atmosphere: 5
Food: 5
Service: 5
The owners are awesome always get me taken care
Atmosphere: 5
Food: 5
Service: 5
I usually have a great experience when I order at this location. The food is always great and the service is always fantastic, But this time It was spent listening to the manager and talk down to his employee the entire time. I’m not sure if he’s new, but you could tell he was doing the best he could do and it just wasn’t good enough for the manager. As a former restaurant manager, I would never speak to an employee this way, especially where customers can hear. There’s a way to explain and teach things and that wasn’t it. Patience is an important virtue
Atmosphere: 2
Food: 5
Service: 3
Great broccoli and cheese
Atmosphere: 5
Food: 5
Service: 5
Want a great tasting sandwich then this is your spot. Bonus is they have Cinnamon rollsParking: Lots of room even for campers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, The Original Sandwich
Restaurantji Recommends
WOAH...NO WORDS, ITS THAT GOOD-fresh baked, hand crafted monster delicious sandwiches gotta be fantastic pizza!! Thank you for treating me like a regular!
Atmosphere: 5
Food: 5
Service: 5
the sandwiches are good and the salads i just wished they would make their own salad dressing instead of out the bottle
Walking in, the cashier was super friendly & outgoing. She said she was new but it was apparent that she had great customer service skills. She said her name was Chris.The food was pricey. I quickly remembered why we only come once a year.The food itself was tasty. The only downside was the bacon was so thin & transparent, we couldn't taste it. We thought they forgot to add the bacon so we looked and sure enough, there was bacon on it but you could literally see through it.I had a giant turkey & bacon club at $17.39 & my husband had a giant smoke cheesy with bacon@ $17.99That's pretty expensive for a sandwich that we couldn't taste bacon.Other than the price and the lack of bacon taste, the customer service was on point, the restaurant was clean, it was a great atmosphere and I would definitely go more often if it was a more reasonably priced.
Atmosphere: 5
Food: 3
Service: 5
Food was average and nothing to brag about. The prices are absolutely ridiculous. Just over 50.00 for two medium sandwiches, 2 drinks, and 2 cinnamon rolls. This explains there being zero traffic in the store.
Atmosphere: 1
Food: 3
Service: 1
Love stopping here. Rushed from the hospital to get the only thing my wife wanted to eat, arrived right at closing, and they rang up her original deluxe on the house. A taste of Austin, at our new home. Love yall! Thanks again and again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Sandwich