Katherine's French Bakery & Café

Excellent service, great atmosphere & food. Bakery choices are plenty to choose from. Going back asap.

Atmosphere: 5

Food: 5

Service: 5

Chef Mario has expressed concerns about being under-staffed since 2020, which seems to be impacting how he treats his customers. His inability to maintain a well-staffed establishment stems primarily from his negative demeanor towards clientele. This attitude permeates through his team, as he sets the tone for the entire restaurant.

With a rating of 4.3 stars that reflects insufficient service and subpar food quality, this restaurant is on a precarious path. The state of a business is often a direct reflection of its leadership. Unfortunately, it appears this establishment is suffering due to Chef Mario's presence. His disrespectful and entitled behavior creates a toxic environment not only for customers but also for his staff. They deserve better and should not be held accountable for his negativity. It's evident that one toxic influence can adversely affect the entire team.

When feedback is offered to improve the food and service, Chef Mario reacts angrily, losing his composure and yelling in front of patrons. Attempts to address his behavior only escalate the situation. His inability to remain calm and professional reveals deep-seated frustrations that seem to drive him. It's clear he struggles with his feelings towards his customers and his role in the business, and that dissatisfaction is palpable.

Take, for example, the reviews highlighting how he reacts harshly when asked to warm a croissant—it's disheartening. I encourage you to visit this establishment to witness firsthand the sad reality behind Chef Mario's operation. The potential for this restaurant to thrive is undeniable if he steps aside in favor of a more capable owner or manager.

A 4.3-star rating in a dessert-focused business signals significant issues ahead. It's only a matter of time before overdue notices arrive and renewals become a challenge. Without change, the once-promising offerings of French pastries may become a thing of the past under Chef Mario’s leadership.

Atmosphere: 1

Food: 1

Service: 1

For a split second I thought I was in a cafe in Europe. The food and coffee were very good and high quality. I was thankful for the friendly service bringing my dog a piece of bacon so he could also enjoy the morning!

Atmosphere: 4

Food: 5

Service: 5

Great service! Very quick, efficient and friendly. We got a handful of pastries that were very tasty. Also one of the best dirty chai I've ever had. My wife's coffee was great too. Don't come to this area a lot as we live more south but will definitely back if we are ever around again.

Atmosphere: 5

Food: 5

Service: 5

I'm so happy I found this little hidden gem! The service is fantastic! The pastries are divine!

Atmosphere: 5

Food: 5

Service: 5

Best cookies and quiche! A neighborhood staple. We love you Katherine’s!

Atmosphere: 5

Food: 5

Service: 5

Katherine's French Bakery & Café is a gem! Their pastries are exquisite – the croissants are pure buttery heaven. Paired with excellent coffee and a warm, inviting atmosphere, it's the perfect spot for a genuine French café experience. Truly outstanding!

Atmosphere: 5

Food: 5

Service: 5

This place is a gem! Wonderful pastries and food, charming atmosphere and some of the best customer service! You should definitely go here!

This place is a gem! Wonderful pastries and food, charming atmosphere and some of the best customer service! You should definitely go here!

My grandson & I went here for breakfast. We both had the full croissant sandwich (egg, bacon, cheese)- it was delicious, the croissants were so fluffy! I also got a slice of strawberry roulade cake which was wonderful! We sat outside, it was nice but alot of traffic on University Blvd. It's a bit pricey and I wasn't happy with the extra charge (kitchen wage). With what they're charging, they should be able to pay the kitchen staff without an extra charge!

I have been going to Katherine‘s for 14 years. Sometimes it’s busy, even crowded. Sometimes they’re out of my favorite pastries or cookies, if I don’t get there early enough. Which I think are signs of what an amazing restaurant this place really is. Food is delicious Yes it is expensive but it is high quality. Mario always greets us with a smile asks after the kids and make one feel happy they came. Over the years I’ve had many of the menu items and bakery items and have yet to eat one that I was disappointed in. A neighborhood gem.

It’s was very nice every thing is excellent and the guy is very kind

It's the second time I go to this place. The attention was always good. I have only had breakfast and I must say that the prices are too high for what they give.

I ordered a pear and chicken salad for $19+ (w/ tax) and was surprised to see it was served with canned pears. Unfortunately, I won’t be returning again and it’s sad to see other’s reviews b/c this restaurant like many others have been through a lot. But the current energy and food are no longer worth supporting.

Has changed over the years