Customer service could use improvement…. I don’t go to Starbucks all the time, but my girlfriend loves it and she wanted to take me there on my birthday. She mentioned Starbucks is amazing and offers a free drink on your birthday. I usually don’t partake but I figured hey, I’ll try it out this time. Unfortunately, I was told by the barista that since I did not have the app for 6 months I didn’t qualify for a free drink. I get following company policies, but I’ve worked in the restaurant industry for 15 years and know good customer service and this lady missed the mark on it. My girlfriend and I probably won’t come back to this Starbucks and it’s unfortunate because she loves this place so much. I don’t blame the company but this store should coach this barista on better customer service.
Service: 1
Dale Ratterree
Customer service is definitely lacking here! When you say thank you, you expect them to respond to you instead of just shutting the drive thru window. Used to come to this location a lot, but have stopped because the customer service is so bad.
Atmosphere: 2
Food: 2
Service: 1
Pia
Rude staff. I stopped to get a matcha and a pup cup but made the mistake of asking for the pup cup first. The person behind the register said that I must make a purchase first. I already am gonna drop over $15 on a drink and a bite, and you MUST make sure you're not giving me a little cup of whipped cream for free? Never stopping here again despite it being a convenient spot. Won't spend any more money on this franchise either. Disappointed.
Atmosphere: 1
Food: 1
Service: 1
Arturo Borbón
I came in the drive-thru at 5835 Leetsdale Dr, Denver, CO 80224
I placed my order, came up the window and scanned my points bar code like I always do.
After scanning my points I said I’d like to use my points but by that time Machaela, had already charged me on my card on file without asking. And she immediately face the tip option. I said oh I would like to use my points please.
To then she yelled at me you have to tell me before you scan your phone!!! and I was just so confused with the attitude. But I was trying to explain that I scanned my points and they always ask me how I want to pay.
She kept interrupting me with such a rude attitude and gave me my coffee with the worst attitude saying “byeee”. I genuinely was confused and did not understand where the hostility was coming from. I came in to try to have a conversation with the manager which apparently she is the manager. And she was even more rude I had to start recording.
I have never experienced this type of treatment before. I am never coming back to this location as long as this manager is there.
Mind I have been coming to this location for the last two years because it is part of my commute.
Atmosphere: 1
Food: 5
Service: 1
Candice Bailey
Too loud for a meeting.
Ron Gonzales
Always a great experience. Friendly and fast service.
Atmosphere: 5
Food: 5
Service: 5
Mike Kendig
Great mocha cappuccino.
Luke Sauls
The manager told me I had to buy something if I was going to stay and work. I had already purchased a coffee from a different Starbucks, but apparently that wasn't enough. Unfortunate mindless enforcement of corporate rules. Please use your brain next time.
RAQUEL POOL
Was in line a few minutes earlier than they opened and was told to drive around and get in the line again because they open at 5:30. With Starbucks being in the red financially I would think you would have taken my order considering. I won't be putting my money towards Starbuck's again.
Jacob Kiser
Can’t seem to ever get an order right and inconsistent service hours.
This is the absolute best Starbucks ever! All of the baristas are super friendly, but a special shoutout to Frankie and Callie. My drink is always made perfect, and they're super fast and friendly.
Bw
I thank them. I do stop five days a week at least they serve five star plus they make my day better.😊😊
Madalyn
Terrible customer service from Frankie
He Chen
Decent Starbucks for come and go, WiFi truly sucks here!
Amy Ouellette
The baristas are fine but the blondie manager not so much. I ordered the exact same drink and order every single day and all of a sudden today I can’t do that anymore. It’s not allowed. And then you wanna argue with me about it after I get the same thing every single day. I started coming to this one because it was more convenient, but it looks like I’ll have to start going out of my way again on my way to work.
Customer service could use improvement…. I don’t go to Starbucks all the time, but my girlfriend loves it and she wanted to take me there on my birthday. She mentioned Starbucks is amazing and offers a free drink on your birthday. I usually don’t partake but I figured hey, I’ll try it out this time. Unfortunately, I was told by the barista that since I did not have the app for 6 months I didn’t qualify for a free drink. I get following company policies, but I’ve worked in the restaurant industry for 15 years and know good customer service and this lady missed the mark on it. My girlfriend and I probably won’t come back to this Starbucks and it’s unfortunate because she loves this place so much. I don’t blame the company but this store should coach this barista on better customer service.
Service: 1
Customer service is definitely lacking here! When you say thank you, you expect them to respond to you instead of just shutting the drive thru window. Used to come to this location a lot, but have stopped because the customer service is so bad.
Atmosphere: 2
Food: 2
Service: 1
Rude staff. I stopped to get a matcha and a pup cup but made the mistake of asking for the pup cup first. The person behind the register said that I must make a purchase first.
I already am gonna drop over $15 on a drink and a bite, and you MUST make sure you're not giving me a little cup of whipped cream for free?
Never stopping here again despite it being a convenient spot. Won't spend any more money on this franchise either. Disappointed.
Atmosphere: 1
Food: 1
Service: 1
I came in the drive-thru at
5835 Leetsdale Dr, Denver, CO 80224
I placed my order, came up the window and scanned my points bar code like I always do.
After scanning my points I said I’d like to use my points but by that time Machaela, had already charged me on my card on file without asking.
And she immediately face the tip option.
I said oh I would like to use my points please.
To then she yelled at me you have to tell me before you scan your phone!!! and I was just so confused with the attitude. But I was trying to explain that I scanned my points and they always ask me how I want to pay.
She kept interrupting me with such a rude attitude and gave me my coffee with the worst attitude saying “byeee”. I genuinely was confused and did not understand where the hostility was coming from.
I came in to try to have a conversation with the manager which apparently she is the manager.
And she was even more rude I had to start recording.
I have never experienced this type of treatment before. I am never coming back to this location as long as this manager is there.
Mind I have been coming to this location for the last two years because it is part of my commute.
Atmosphere: 1
Food: 5
Service: 1
Too loud for a meeting.
Always a great experience. Friendly and fast service.
Atmosphere: 5
Food: 5
Service: 5
Great mocha cappuccino.
The manager told me I had to buy something if I was going to stay and work. I had already purchased a coffee from a different Starbucks, but apparently that wasn't enough. Unfortunate mindless enforcement of corporate rules. Please use your brain next time.
Was in line a few minutes earlier than they opened and was told to drive around and get in the line again because they open at 5:30. With Starbucks being in the red financially I would think you would have taken my order considering. I won't be putting my money towards Starbuck's again.
Can’t seem to ever get an order right and inconsistent service hours.
Restaurantji Recommends
This is the absolute best Starbucks ever! All of the baristas are super friendly, but a special shoutout to Frankie and Callie. My drink is always made perfect, and they're super fast and friendly.
I thank them. I do stop five days a week at least they serve five star plus they make my day better.😊😊
Terrible customer service from Frankie
Decent Starbucks for come and go, WiFi truly sucks here!
The baristas are fine but the blondie manager not so much. I ordered the exact same drink and order every single day and all of a sudden today I can’t do that anymore. It’s not allowed. And then you wanna argue with me about it after I get the same thing every single day. I started coming to this one because it was more convenient, but it looks like I’ll have to start going out of my way again on my way to work.
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