We ordered our Subway sandwich through the app. Upon arrival, we were greeted by a friendly staff member. Matthew, as he introduced himself, was preparing our sandwiches. My girlfriend asked Matthew if he could add more banana peppers to her order. He responded by arguing with her, insisting that he had to follow the instructions on the receipt. Despite the receipt clearly stating a request for more banana peppers, Matthew counted out only eight and claimed that was the maximum amount he could add. My girlfriend questioned why he couldn’t add more, and he blamed his boss for the restriction. He repeatedly emphasized the importance of adhering to the receipt.
I explained to Matthew that I had worked at a Subway a long time ago and that if a customer requested extra ingredients, it would be acceptable unless it required additional charges. I assured him that I would inform the customer about the extra cost. However, instead of apologizing or cooperating, Matthew responded with a snarky and rude comment, claiming that I would no longer help him. Throughout the entire sandwich-making process, he remained rude and dismissive.
Matthew counted out only eight banana peppers, claiming that was the maximum amount allowed. When my girlfriend asked if she could pay for more, he refused, stating that he was done. He stormed off, leaving my girlfriend feeling bad for his coworker.
Matthew’s behavior was unacceptable, and I believe he should not be working in customer service or a customer-facing establishment. If you search for reviews of this Subway location, you’ll find that I’m not the only one who has had issues with this particular employee.
Furthermore, our sandwiches were subpar. It seemed like they had skipped out on essential ingredients, as other Subway locations serve much better sandwiches. We paid $35 for what felt like a half-sandwich in a foot-long.
After this terrible experience, I’m struggling to understand why I should continue to go to Subway. I’ve worked in retail and the service industry for over 40 years, and I’ve never encountered a more rude individual in my life. I strongly advise terminating this individual’s employment. However, it appears that in the past six months, he has been involved in multiple customer complaints. Despite these issues, he continues to work at the establishment, which I believe will prevent his termination. Consequently, my girlfriend intends to contact the establishment to seek a refund for the extremely unpleasant experience we had last night. I sincerely hope that no one else will ever encounter such a terrible situation.
Atmosphere: 1
Food: 1
Service: 1
Denver Colorado
The last two visits to this Subway have been absolutely unacceptable. On one visit, I listened to two employees make disparaging remarks about first responders while making my sandwich. Completely unprofessional and offensive. Most recently, on 7/23/25, I arrived 20 minutes before closing after a long shift. The lone employee had already put ingredients away and clearly didn’t want to serve anyone. When I apologized for coming in late, he snapped, “I don’t want to hear it. If people were really sorry, they wouldn't be here.” I nearly walked out then and there. Despite his attitude, I still left a $5 cash tip hoping to brighten his mood. Not even a thank you. I will never return to this location unless I find out that serious changes have been made. Management seriously needs to train staff on basic customer service and common courtesy. No customer should feel like a burden for simply walking through the door during open business hours.
Atmosphere: 3
Food: 3
Service: 1
Diane Mitchell
That's the worst service every time we've ever been there. We'll not go back to that Subway ever again. We were there on 7/09/2025.
Food: 4
Service: 1
Eric Ortega
Use to work for subway and was told they give extra because not everyone gets the veggies on every sandwich. Today was told they are limited to a pinch of any veggie and extra was not an option, kind of feel like the guy just didn't want to work!! Super disappointed!!! Will not be going back to this location anytime soon.
Nathan Jones
The workers are so nice and give the customers what they want.
Karlyssa Anderson
As we entered the store our stomachs were empty; we were ready to chow down. However, we weren’t greeted with smiles, instead there was a man with an attitude larger than him. Bro was pissed off just because he had to make three sandwiches while working at subway. He threw the sandwiches into the oven and slammed the door shut, scooped the tuna with his hands instead of the scoop. All the while slamming pans around, it’s giving anger issues. He also sighed incredibly loud when he heard we had coupons but all he has to do is press a button and we scan it ourselves. I wanted a cookie but I was scared that I would be jumped if I asked for one. We’re going to jimmy john’s from now on.
Matthew or whatever his name needs to be fired!!!
We ordered our Subway sandwich through the app. Upon arrival, we were greeted by a friendly staff member. Matthew, as he introduced himself, was preparing our sandwiches. My girlfriend asked Matthew if he could add more banana peppers to her order. He responded by arguing with her, insisting that he had to follow the instructions on the receipt. Despite the receipt clearly stating a request for more banana peppers, Matthew counted out only eight and claimed that was the maximum amount he could add. My girlfriend questioned why he couldn’t add more, and he blamed his boss for the restriction. He repeatedly emphasized the importance of adhering to the receipt.
I explained to Matthew that I had worked at a Subway a long time ago and that if a customer requested extra ingredients, it would be acceptable unless it required additional charges. I assured him that I would inform the customer about the extra cost. However, instead of apologizing or cooperating, Matthew responded with a snarky and rude comment, claiming that I would no longer help him. Throughout the entire sandwich-making process, he remained rude and dismissive.
Matthew counted out only eight banana peppers, claiming that was the maximum amount allowed. When my girlfriend asked if she could pay for more, he refused, stating that he was done. He stormed off, leaving my girlfriend feeling bad for his coworker.
Matthew’s behavior was unacceptable, and I believe he should not be working in customer service or a customer-facing establishment. If you search for reviews of this Subway location, you’ll find that I’m not the only one who has had issues with this particular employee.
Furthermore, our sandwiches were subpar. It seemed like they had skipped out on essential ingredients, as other Subway locations serve much better sandwiches. We paid $35 for what felt like a half-sandwich in a foot-long.
After this terrible experience, I’m struggling to understand why I should continue to go to Subway. I’ve worked in retail and the service industry for over 40 years, and I’ve never encountered a more rude individual in my life. I strongly advise terminating this individual’s employment. However, it appears that in the past six months, he has been involved in multiple customer complaints. Despite these issues, he continues to work at the establishment, which I believe will prevent his termination. Consequently, my girlfriend intends to contact the establishment to seek a refund for the extremely unpleasant experience we had last night. I sincerely hope that no one else will ever encounter such a terrible situation.
Atmosphere: 1
Food: 1
Service: 1
The last two visits to this Subway have been absolutely unacceptable. On one visit, I listened to two employees make disparaging remarks about first responders while making my sandwich. Completely unprofessional and offensive. Most recently, on 7/23/25, I arrived 20 minutes before closing after a long shift. The lone employee had already put ingredients away and clearly didn’t want to serve anyone. When I apologized for coming in late, he snapped, “I don’t want to hear it. If people were really sorry, they wouldn't be here.” I nearly walked out then and there. Despite his attitude, I still left a $5 cash tip hoping to brighten his mood. Not even a thank you. I will never return to this location unless I find out that serious changes have been made. Management seriously needs to train staff on basic customer service and common courtesy. No customer should feel like a burden for simply walking through the door during open business hours.
Atmosphere: 3
Food: 3
Service: 1
That's the worst service every time we've ever been there. We'll not go back to that Subway ever again. We were there on 7/09/2025.
Food: 4
Service: 1
Use to work for subway and was told they give extra because not everyone gets the veggies on every sandwich. Today was told they are limited to a pinch of any veggie and extra was not an option, kind of feel like the guy just didn't want to work!! Super disappointed!!! Will not be going back to this location anytime soon.
The workers are so nice and give the customers what they want.
As we entered the store our stomachs were empty; we were ready to chow down. However, we weren’t greeted with smiles, instead there was a man with an attitude larger than him. Bro was pissed off just because he had to make three sandwiches while working at subway. He threw the sandwiches into the oven and slammed the door shut, scooped the tuna with his hands instead of the scoop. All the while slamming pans around, it’s giving anger issues. He also sighed incredibly loud when he heard we had coupons but all he has to do is press a button and we scan it ourselves. I wanted a cookie but I was scared that I would be jumped if I asked for one. We’re going to jimmy john’s from now on.
Insufficient olives.
Refused to give me extra veggies
no more infinite vegi.
SHE ASKED FOR EXTRA OLIVES!!!
Restaurantji Recommends
Worst customer service. Started arguing when I asked for extra onions.
Terrible service bad tasting food they ran out of meatballs and we had to wait a very long time!!!!
Went in to get a salad and the lady was rude, she didn't even ask if I wanted my tomatoes and onions chopped
Atmosphere: 3
Food: 3
Service: 1
The Fiery Meatball Sub is sensational!
I had it 2 days in a row.
The lady in the shades that made the food was super nice. Great job!
Atmosphere: 5
Food: 5
Service: 5
Online order was missing half the meat but went back in and mostly was corrected (missing 1 vegetable) on remake
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: The Boss
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