Cashier/server Shannon was outstanding - kept her focus on the customers - generally,this place is under staffed - the manager needs to step up to improve customer experience like cleaning tables and bathrooms
Atmosphere: 2
Food: 3
Service: 3
Tre
Waited About 30 minutes for a burger and chicken strips. Only about 3 other orders and 1 group in the lobby. Entrees came out about 10 minutes apart and the shakes we ordered were on the counter for about 10 minutes after we got our food. The chicken tenders were completely covered in seasoning to the point of hardening. Taking a bite out of them was like eating salt.another employee was walking around cleaning and did little to help the employee taking food out as he stared blankly at the order screen with about 5 entrees sitting on the order window. The employee taking food to us gave us little apology. We are dinner on the /21/2024
Atmosphere: 1
Food: 1
Service: 1
Kevin Shaffer
Only wanted to try this place cuz its on ramsey's last dinner list. Are there only 2 people working here? Whats with the giant families ordering so much food a sole person has got to wait over 30 min. for food?
Atmosphere: 1
Food: 1
Service: 1
Higgins Patino Perea
Very bad service from the employees. They look down on customers. Long wait times and they invite customers to leave if they don't want to wait. They speak Spanish thinking that people don't understand so they can speak badly about them.
Atmosphere: 1
Food: 3
Service: 1
luis carlos escalona toro
Very bad service, terrible change of employees
Atmosphere: 1
Food: 3
Service: 1
tobias gath
Toke forever to get the food - not even close to Wendy - smash poor burgers
Atmosphere: 3
Food: 2
Service: 1
Lorena Varela
I came in on Saturday bought myself a regular meal burger fries and a drink nothing special. I wake up and look at my account this morning and there’s a charge for 76.09? How on earth did this happen? Wtf I called the place and didn’t get an answer 😐. I went with my friend she ordered something similar burger fries and drink. Was charged like 20$
Craig Downe
My experience at smash burger was not the brightest. First of all it is marketed to be smash burger but this is not a smash burger it’s just a normal burger at that this burger fries and a drink was 18 dollars and 80 cents For a single patty burger that I had to wait 20 minutes to get and that was very under par for a damn near 20 dollar meal. The fries are named smash fries on the menu but are just normal fries. Most the tables that you can sit at are dirty and the soda machine sprayed me the first time I used it in not world should this crappy of a burger joint cost this much as well as they only had 2 employees working so this company obviously does not care about there customers experience or happiness. And all the food was mediocre at best you have to order everything separately so they can make more money and charge you more it’s is simple BS.
Atmosphere: 2
Food: 1
Service: 1
Terry W. Allen
Looking forward to returning soon!!!
Atmosphere: 5
Food: 5
Service: 5
nviaje29 viaje
Good food and very nice service, especially Leo 👌🏻. Recomended
Skip this location. They must be short staffed because it took over 45 minutes for our order of two burgers to be made. Then the employees never called out our order, so it sat under a heat lamp for who knows how long. Plus the burgers were wrong! Eat somewhere local instead.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Classic Burger, Fries, Burger, Tots
John O'Connor
Food was great, Staff was super friendly 🤘
Atmosphere: 5
Food: 5
Service: 5
Todd Strickland
Always a solid meal, best sweet potato fries anywhere
Cashier/server Shannon was outstanding - kept her focus on the customers - generally,this place is under staffed - the manager needs to step up to improve customer experience like cleaning tables and bathrooms
Atmosphere: 2
Food: 3
Service: 3
Waited About 30 minutes for a burger and chicken strips. Only about 3 other orders and 1 group in the lobby. Entrees came out about 10 minutes apart and the shakes we ordered were on the counter for about 10 minutes after we got our food. The chicken tenders were completely covered in seasoning to the point of hardening. Taking a bite out of them was like eating salt.another employee was walking around cleaning and did little to help the employee taking food out as he stared blankly at the order screen with about 5 entrees sitting on the order window. The employee taking food to us gave us little apology. We are dinner on the /21/2024
Atmosphere: 1
Food: 1
Service: 1
Only wanted to try this place cuz its on ramsey's last dinner list. Are there only 2 people working here? Whats with the giant families ordering so much food a sole person has got to wait over 30 min. for food?
Atmosphere: 1
Food: 1
Service: 1
Very bad service from the employees. They look down on customers. Long wait times and they invite customers to leave if they don't want to wait. They speak Spanish thinking that people don't understand so they can speak badly about them.
Atmosphere: 1
Food: 3
Service: 1
Very bad service, terrible change of employees
Atmosphere: 1
Food: 3
Service: 1
Toke forever to get the food - not even close to Wendy - smash poor burgers
Atmosphere: 3
Food: 2
Service: 1
I came in on Saturday bought myself a regular meal burger fries and a drink nothing special. I wake up and look at my account this morning and there’s a charge for 76.09? How on earth did this happen? Wtf I called the place and didn’t get an answer 😐. I went with my friend she ordered something similar burger fries and drink. Was charged like 20$
My experience at smash burger was not the brightest. First of all it is marketed to be smash burger but this is not a smash burger it’s just a normal burger at that this burger fries and a drink was 18 dollars and 80 cents
For a single patty burger that I had to wait 20 minutes to get and that was very under par for a damn near 20 dollar meal. The fries are named smash fries on the menu but are just normal fries. Most the tables that you can sit at are dirty and the soda machine sprayed me the first time I used it in not world should this crappy of a burger joint cost this much as well as they only had 2 employees working so this company obviously does not care about there customers experience or happiness.
And all the food was mediocre at best you have to order everything separately so they can make more money and charge you more it’s is simple BS.
Atmosphere: 2
Food: 1
Service: 1
Looking forward to returning soon!!!
Atmosphere: 5
Food: 5
Service: 5
Good food and very nice service, especially Leo 👌🏻. Recomended
Parking: N/A
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger
Restaurantji Recommends
Good burgers 🍔
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger
Good burger nice customer servise
Parking: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger
Skip this location. They must be short staffed because it took over 45 minutes for our order of two burgers to be made. Then the employees never called out our order, so it sat under a heat lamp for who knows how long. Plus the burgers were wrong! Eat somewhere local instead.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Classic Burger, Fries, Burger, Tots
Food was great,
Staff was super friendly 🤘
Atmosphere: 5
Food: 5
Service: 5
Always a solid meal, best sweet potato fries anywhere
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sweet Potato Fries, Burger, Hamburger
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