The service was terrible. I ordered some shakes and the guy told me that I couldn't get them because he was too busy to go get the ice cream and bring it out front.. it wasn't that busy, there were only three tables that were occupied.. I had to go back to the counter part way through my meal to order the shakes and the girl that was there at that point acted like she was stoned because she looked straight at me and wouldn't reply.. about 10 minutes later I went back up to the counter and saw my shakes sitting on the back counter and had to ask for them. They were melted by the time I got them.. there were people behind the counter that weren't in uniform and they were talking to the employees as if they were friends and not working.. I really wish I would have gone to the Mexican food place next door. I might have gotten better service.
Atmosphere: 3
Food: 4
Service: 1
Alex De La Peña
The worst service ever, too slow to take you order, horrible slow to receive your order! If you are in rush, don't go there
Atmosphere: 1
Food: 3
Service: 1
Josh Wetterman
This is a hard one cause the food is really good! Never had a bad experience with food. BUT the service and attitudes of the staff are worse than iv EVER EXPERIENCED anywhere! I can’t even describe how bad it is! It makes you wana walk out and really puts you in a bad mood. And while standing in line iv seen multiple people get mad and walk out. I don’t want to call specific people out because if I start describing things, everyone will know who I’m talking about, but it’s not just one person. It’s all of them, including one of the managers. I’ve spoken to multiple people in line and they feel exactly how I feel and say the same things. It’s out of this world crazy that whoever owns that place or is the lead in charge doesn’t take care of this issue. I would not allow my business to be ran this way! just because the food taste good doesn’t mean that the environment and the service should be this horrible.
Atmosphere: 1
Food: 5
Service: 1
Felicia Verplanck
The young lady taking orders was amazing however the young man handing out orders wheather it was for dine in or take out was rude people would thank him and he would just walk off no your welcome no have a nice day his pants hanging halfway down his butt hair not combed just looks like he hates his job we eat here often and have never felt so uncomfortable with the service
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Classic Burger, French Fries, Mushroom Swiss Burger
chris g
great service and food definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Burger, Tots, Oreo
Elizabeth
Yummy burgers and fries. That’s what we wanted, and that’s what we got!
Atmosphere: 5
Food: 5
Service: 3
Douglas Dolliff
Quote possibly the worst fast/casual food experience ever. The employees including manager were completely incompetent at nearly every level. They totally got the oder wrong and when we went up to tell them they said they would correct it. When we got home and opened the food they completely screwed up the order. If corporate is reading this please fire the manager and regional manager because it’s damaging your brand.
Atmosphere: 3
Food: 3
Service: 1
Jason Long
First time I ordered the burger, fries and shake it was very good. The second time my wife ordered the salad and brussel sprouts. The brussel sprouts was uneatable and the salad was slimy.
Graham Dolamore
They got my order wrong and I didn’t notice until I got home. Apparently they can’t help with a refund over the phone so check your order before you leave because they won’t help you if they make a mistake. Thanks!
Desmond Sandoval
Young man taking orders in a blue baseball cap was extremely rude and did not look happy to be working. He was leaning on counters, drinking and eating food while taking orders and overall unfriendly. Multiple mistakes on the order of our food, including a wrong side and menu item I didn’t even order. The person bringing food was also scratching and wiping their nose while holding our food as well. Food was alright after waiting extra long to get the food I asked for.
After a long day of rafting, stopped in here hoping to get a nice and fast meal. A few customers were ahead of us in the ordering line. Nobody was working the cash register, i.e. nobody was taking orders from new customers. After waiting 10min, with zero acknowledgement, we went over to Cheba Hut next door to eat. The customer service here was terrible, don't know about the food at this location since we never got to eat it. The restaurant seemed understaffed, and the staff was doing what they could just fulfilling orders. Poorly run and managed.
The service was terrible. I ordered some shakes and the guy told me that I couldn't get them because he was too busy to go get the ice cream and bring it out front.. it wasn't that busy, there were only three tables that were occupied.. I had to go back to the counter part way through my meal to order the shakes and the girl that was there at that point acted like she was stoned because she looked straight at me and wouldn't reply.. about 10 minutes later I went back up to the counter and saw my shakes sitting on the back counter and had to ask for them. They were melted by the time I got them.. there were people behind the counter that weren't in uniform and they were talking to the employees as if they were friends and not working.. I really wish I would have gone to the Mexican food place next door. I might have gotten better service.
Atmosphere: 3
Food: 4
Service: 1
The worst service ever, too slow to take you order, horrible slow to receive your order! If you are in rush, don't go there
Atmosphere: 1
Food: 3
Service: 1
This is a hard one cause the food is really good! Never had a bad experience with food. BUT the service and attitudes of the staff are worse than iv EVER EXPERIENCED anywhere! I can’t even describe how bad it is! It makes you wana walk out and really puts you in a bad mood. And while standing in line iv seen multiple people get mad and walk out. I don’t want to call specific people out because if I start describing things, everyone will know who I’m talking about, but it’s not just one person. It’s all of them, including one of the managers. I’ve spoken to multiple people in line and they feel exactly how I feel and say the same things. It’s out of this world crazy that whoever owns that place or is the lead in charge doesn’t take care of this issue. I would not allow my business to be ran this way! just because the food taste good doesn’t mean that the environment and the service should be this horrible.
Atmosphere: 1
Food: 5
Service: 1
The young lady taking orders was amazing however the young man handing out orders wheather it was for dine in or take out was rude people would thank him and he would just walk off no your welcome no have a nice day his pants hanging halfway down his butt hair not combed just looks like he hates his job we eat here often and have never felt so uncomfortable with the service
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Classic Burger, French Fries, Mushroom Swiss Burger
great service and food definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Burger, Tots, Oreo
Yummy burgers and fries. That’s what we wanted, and that’s what we got!
Atmosphere: 5
Food: 5
Service: 3
Quote possibly the worst fast/casual food experience ever. The employees including manager were completely incompetent at nearly every level. They totally got the oder wrong and when we went up to tell them they said they would correct it. When we got home and opened the food they completely screwed up the order. If corporate is reading this please fire the manager and regional manager because it’s damaging your brand.
Atmosphere: 3
Food: 3
Service: 1
First time I ordered the burger, fries and shake it was very good. The second time my wife ordered the salad and brussel sprouts. The brussel sprouts was uneatable and the salad was slimy.
They got my order wrong and I didn’t notice until I got home. Apparently they can’t help with a refund over the phone so check your order before you leave because they won’t help you if they make a mistake. Thanks!
Young man taking orders in a blue baseball cap was extremely rude and did not look happy to be working. He was leaning on counters, drinking and eating food while taking orders and overall unfriendly. Multiple mistakes on the order of our food, including a wrong side and menu item I didn’t even order. The person bringing food was also scratching and wiping their nose while holding our food as well. Food was alright after waiting extra long to get the food I asked for.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Stupid expensive for a mediocre burger
Atmosphere: 1
Food: 3
Service: 2
Sweet potato waffle fries are really good.
Atmosphere: 2
Food: 4
Service: 3
Delicious as always
Atmosphere: 5
Food: 5
Service: 5
After a long day of rafting, stopped in here hoping to get a nice and fast meal. A few customers were ahead of us in the ordering line. Nobody was working the cash register, i.e. nobody was taking orders from new customers. After waiting 10min, with zero acknowledgement, we went over to Cheba Hut next door to eat. The customer service here was terrible, don't know about the food at this location since we never got to eat it. The restaurant seemed understaffed, and the staff was doing what they could just fulfilling orders. Poorly run and managed.
Atmosphere: 1
Food: 1
Service: 1
great food
Atmosphere: 5
Food: 5
Service: 4
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