Starbucks
3617 S Mason St, Fort Collins
(970) 556-9469
Recent Reviews
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There is an employee here with short dyed hair, always so kind and has an amazing attitude and manners 😇
Atmosphere: 5
Food: 5
Service: 5
The manager Russ at this store is incredible. We had a few drinks made wrong and there was apparent miscommunication given when we tried to get them fixed but when we came in for it he was so pleasant and supportive about the situation regardless. Such a kind soul and much appreciated.
Atmosphere: 4
Food: 4
Service: 5
Love the personalization! I haven’t seen this at another Starbucks, and I really appreciated the small touch especially when it is a mobile order.
Atmosphere: 5
Food: 5
Service: 5
Customer service with the cashier/barista was terrible. I was ordering my drink and before I could even say hot or iced, I was rudely told I need to tell him hot or iced. Then, when I asked for Breve instead of 2% milk, I was told aggressively that I needed to say that in the beginning of the order. When he recapped by order, and left out of iced portion, I stated yes, iced please. And he began to belligerently tell me I needed to say that, when I already did! Completely unprofessional and horrible customer service. I left without the drink and told him how I did not appreciate his customer service. I would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Customer service with the cashier/barista was terrible. I was ordering my drink and before I could even say hot or iced, I was rudely told I need to tell him hot or iced. Then, when I asked for Breve instead of 2% milk, I was told aggressively that I needed to say that in the beginning of the order. When he recapped by order, and left out of iced portion, I stated yes, iced please. And he began to belligerently tell me I needed to say that, when I already did! Completely unprofessional and horrible customer service. I left without the drink and told him how I did not appreciate his customer service. I would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Russ the manager was very helpful and friendly. A drink I ordered was just a little bit off and he replaced the drink and solved my problems very quickly thanks again
Atmosphere: 5
Food: 5
Service: 5
Bunch of hippies. The only real drinks are chocolate milk and Dr pepper
Coffee aside, which is 10/10, this staff is unbelievable. They remember our names every visit and make my day better whenever I step foot in this store. I’ve tried to cut back on my Starbucks addiction but every staff member makes it nearly impossible to avoid the place.
Atmosphere: 5
Food: 5
Service: 5
Russ is absolutely amazing. He is professional, knowledgeable and friendly. He demonstrates excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
How does one review a coffee shop? It's like any sort of thing you might ingest. There is such various ways to describe what one tastes and experiences from taste. Some people like a bean that's not roasted much at all, which I find awful! Anyway, check it out if you want. Yes, it's a corporate entity but it also employs local people!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Menu is just a Starbucks but the people working here stand out for friendliness, great service, and recognizing regulars.
Service: 5
I went to buy there were 10 minutes left before closing I asked them if I could order and they answered me rudely the young man told me yes what are you going to want with an angry face when they gave me my order I told them it was wrong and he didn't tell me
Food: 1
Service: 1
Great Starbucks! The staff here is always so kind and they have never messed up an oder for me or my family once! I always come here and love enjoying my coffee in the morning. This establishment is also kept quite clean.
Atmosphere: 5
Food: 5
Service: 5
This Starbucks has some extreme problems meeting mobile order deadlines. I have to sit for 10+ minutes everytime I get a mobile order.
Atmosphere: 2
Food: 4
Service: 2
Great Starbucks! The staff here is always so kind and they have never messed up an oder for me or my family once! I always come here and love enjoying my coffee in the morning. This establishment is also kept quite clean.
Atmosphere: 5
Food: 5
Service: 5
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