So incredibly disappointed. Spent 42 minutes in the drive-thru with two ahead of me. Three behind me drove off. Asked Staff for Managers information and shared he is “new” and didn’t know how to reach Manager.
Stephanie
Went for ice cream this evening around 4:19ish and left empty handed. We placed our order in the drive-thru after waiting 10-15 minutes with two cars in front of us. After ordering we waited another 15 minutes with the same two cars. We ended up backing out of the drive-thru (as did the lady in front of us) and going to DQ where we were helped and served in less than 5 minutes!! I don't understand what was taking so long?! There was only 1 car in the parking lot.
Joseph Raymond
Showed up before 8 pm, the door was locked , and no one answered. It's a Saturday 🙄
Rheagan Feasel
I arrived at 9:50 to the Pueblo west baskin Robbins and I am aware that it was ten minutes before the store closed…however I still expected to receive my order. When I ordered my shake the guy at the speaker told me that because it was ten minutes before close their blenders were off? I’ve never heard that one before. I have been to this location before and I have gotten a shake past 9:50pm. So I ordered a two scoop of icing on the cake instead and when I received my order at the window I was super disappointed in what I saw. Two of the saddest scoops of icecream I have ever seen. If I saw the name on the name tag correctly a youngan named Aidan was the person who was speaking to me at the speaker and who gave me my scoops of icecream
Nennie Mae
The woman working behind the counter around 1:30 today was awesome. Things got busy for her and she kept a positive attitude, answered question and was speedy. I feel you need another hand at this time as it got busier as I left. I would have spent more but I didn't want to take more of her time.
Atmosphere: 4
Food: 5
Service: 5
Ariana Murillo
best of the best called in last minute for a cake order for the next day the girl on the phone had a lot of patience with us and was able to take care of us n answer all the questions we had n she had no idea what design we wanted over the phone and she went above and beyond looking for the flork meme cake on google n took the time to ask us what funny saying we wanted amazing job done especially since we called at 9pm n they had the cake ready by 1 pm the next day .complete satisfaction !
Atmosphere: 5
Food: 5
Service: 5
Johnny Five
31 Flavors served and one 1 flavor served to (Vanilla). Only customer waiting and got totally ignored by "staff". After 20 minutes left.
Atmosphere: 1
Food: 1
Service: 1
Jordan Fabjancic
The girl who was working all by herself as an absolute rockstar despite my one star review. Poor girl was handling huge amounts of people in the lobby and drive thru all by herself. Obviously the management could use some work learning to support their employees through poor staffing periods such as this. But the employee herself was fantastic.
Dolores Orozco
I am not impressed, went here for the first time and I guess I should of read the reviews before I got here but at last did not. Quality of product was good but service was terrible took over 30 mins to just get my order. I was the only one in the drive thru, no cars in front, took my order of a small chocolate shake with easy but to fulfill was terrible. Took just 10 mins for someone to come to the window and for me to pay and then another 20 mins or so to give me my shake. Again no one in front of me and I can see clearly through the window that they didn't have a lot of business or rush, so what took so long? And a lot of these reviews are that there are kids running the store front and no real oversight, so suggestion if you want faster service I guess go inside since they like to make a lot of their drive thru business wait. Other than that shake was decent.
Samantha Dosen-Himelrick
Legit just waited over 40 min which was dumb of us. Everyone was stuck in the line. Get to window and “they lost our order” so then she takes order on a napkin. Wait 10 more min and the order is wrong. Then give me a cone upside down in a bowl and ask if I need a spoon 🤦♀️🤦♀️🤦♀️🤦♀️ I mean… it’s ice cream.
The girl working was very nice, efficient and fast. She was training, waiting on customers in the lobby AND the drive-thru. She needs a raise. I wish I could remember her name.
Susan Muldoon
I had a hot fudge sundae and it was very good
Caleb Miller
Sucks that you let these children close 10 minutes early
Jordan McGuire
Great place to cool down.
camo gail
HORRIBLE service never coming back . this place is going down hill VERY fast. all young employees and they are all on the phone and maybe that’s why it took 55 MINS (only 3 cars ahead of me and my family) Nasty ghetto workers with bad attitude especially the teen boy . Pretty sad used to have great workers that cared . ??
So incredibly disappointed. Spent 42 minutes in the drive-thru with two ahead of me. Three behind me drove off. Asked Staff for Managers information and shared he is “new” and didn’t know how to reach Manager.
Went for ice cream this evening around 4:19ish and left empty handed. We placed our order in the drive-thru after waiting 10-15 minutes with two cars in front of us. After ordering we waited another 15 minutes with the same two cars. We ended up backing out of the drive-thru (as did the lady in front of us) and going to DQ where we were helped and served in less than 5 minutes!! I don't understand what was taking so long?! There was only 1 car in the parking lot.
Showed up before 8 pm, the door was locked , and no one answered. It's a Saturday 🙄
I arrived at 9:50 to the Pueblo west baskin Robbins and I am aware that it was ten minutes before the store closed…however I still expected to receive my order. When I ordered my shake the guy at the speaker told me that because it was ten minutes before close their blenders were off? I’ve never heard that one before. I have been to this location before and I have gotten a shake past 9:50pm. So I ordered a two scoop of icing on the cake instead and when I received my order at the window I was super disappointed in what I saw. Two of the saddest scoops of icecream I have ever seen. If I saw the name on the name tag correctly a youngan named Aidan was the person who was speaking to me at the speaker and who gave me my scoops of icecream
The woman working behind the counter around 1:30 today was awesome. Things got busy for her and she kept a positive attitude, answered question and was speedy. I feel you need another hand at this time as it got busier as I left. I would have spent more but I didn't want to take more of her time.
Atmosphere: 4
Food: 5
Service: 5
best of the best called in last minute for a cake order for the next day the girl on the phone had a lot of patience with us and was able to take care of us n answer all the questions we had n she had no idea what design we wanted over the phone and she went above and beyond looking for the flork meme cake on google n took the time to ask us what funny saying we wanted amazing job done especially since we called at 9pm n they had the cake ready by 1 pm the next day .complete satisfaction !
Atmosphere: 5
Food: 5
Service: 5
31 Flavors served and one 1 flavor served to (Vanilla). Only customer waiting and got totally ignored by "staff". After 20 minutes left.
Atmosphere: 1
Food: 1
Service: 1
The girl who was working all by herself as an absolute rockstar despite my one star review. Poor girl was handling huge amounts of people in the lobby and drive thru all by herself. Obviously the management could use some work learning to support their employees through poor staffing periods such as this. But the employee herself was fantastic.
I am not impressed, went here for the first time and I guess I should of read the reviews before I got here but at last did not. Quality of product was good but service was terrible took over 30 mins to just get my order. I was the only one in the drive thru, no cars in front, took my order of a small chocolate shake with easy but to fulfill was terrible. Took just 10 mins for someone to come to the window and for me to pay and then another 20 mins or so to give me my shake. Again no one in front of me and I can see clearly through the window that they didn't have a lot of business or rush, so what took so long? And a lot of these reviews are that there are kids running the store front and no real oversight, so suggestion if you want faster service I guess go inside since they like to make a lot of their drive thru business wait. Other than that shake was decent.
Legit just waited over 40 min which was dumb of us. Everyone was stuck in the line. Get to window and “they lost our order” so then she takes order on a napkin. Wait 10 more min and the order is wrong. Then give me a cone upside down in a bowl and ask if I need a spoon 🤦♀️🤦♀️🤦♀️🤦♀️ I mean… it’s ice cream.
Restaurantji Recommends
The girl working was very nice, efficient and fast. She was training, waiting on customers in the lobby AND the drive-thru. She needs a raise. I wish I could remember her name.
I had a hot fudge sundae and it was very good
Sucks that you let these children close 10 minutes early
Great place to cool down.
HORRIBLE service never coming back . this place is going down hill VERY fast. all young employees and they are all on the phone and maybe that’s why it took 55 MINS (only 3 cars ahead of me and my family) Nasty ghetto workers with bad attitude especially the teen boy . Pretty sad used to have great workers that cared . ??
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