Prime rib was adequate, great location, other places to dine in Vail that are far superior
Raymond
We were in town for a soccer tournament and wanted a nice dinner while we were there, this was the best choice. The prime rib was like no other I had ever had! We ordered the Tuna sashimi, shrimp screeds and clam chowder for our appetizers and they were all exceptional! I had read other reviews that the apple strudel was good so we ordered that for desert and the reviews were on point. My wife actually ate most of it because it was so goods. Our waitress was attentive, friendly and informative regarding the menu. Definitely recommend if you are in Vail for any reason and want a nice dinner with a casual atmosphere.
Rhonda Peterson
Excellent food and service. Ken was very attentive and had a great sense of humor. Prime rib was perfect also the calamari was delicious.
Atmosphere: 5
Food: 5
Service: 5
Elliott
Prime rib and striped bass was phenomenal, server was fantastic. Brought us out a mousse that was to die for after our meal.
Robyn
Prime rib great as always. Best Apple streudel! Ken did a great job taking care of us. Great service!!!
Dennis
Started with a very personable server, Ken with great knowledge of the 50 year history of Lancelot. Very attentive, and positive spirit. View of the creek obscured by construction but not negative - It's Still Vail! Trout almondine, a special, hope it's there next time. Marcee had the salmon and it too was excellent. We've had prime rib, their specialty for 5 years in a row so switched only for a change. Did not skip the homemade apple strudel which is probably why Lancelot is always on our Colorado visit agenda. Will definitiely be here next year too!
Andrew
As always the prime rib is superior! A stop at Lancelot's is a must when we are in Vail! The service and the food are 5 star!!
Kelly Zolin
After having to leave the first restaurant we sat down at (see my 1 star review for La Tour - Vail) we found ourselves at Lancelot! What a blessing in disguise! The service (Dennis!) and the food were absolutely phenomenal. If we lived here we would absolutely make this a regular spot.
Atmosphere: 5
Food: 5
Service: 5
Javier R
Service was great Dennis was fantastic Calamari 10/10 tasty and flavorful Clam chowder 10/10 Primer rib 10/10 amazingly delicious
Atmosphere: 5
Food: 5
Service: 5
Beverly
The fish entree was perfect. Service and ambience was great. The wine by the glass was horrible (red and white). If you offer entrees in the $50-70 range, you need to have decent wines by the glass. How can this be so hard? A simple fix.
Nice location, promising space, but poor teamwork and unprofessional behavior ruin the experience. From ignored drink orders to a hostess with troubling leadership skills, here’s why this visit fell far short of expectations.
Their specialty- prime rib was mediocre. The bigger issue was the clear lack of teamwork among the staff. The biggest issue was the lady hostess in a pink skirt whose leadership, management, and emotional regulation skills were seriously lacking.
On Wednesday, August 13- Before we even placed our drink order, I noticed the hostess in a pink skirt (who I sincerely hope is not a manager, yet her behavior wreaked of “I’m in charge”) speaking negatively about our server to another younger lady employee. Why would management think it’s acceptable to complain about her job standing right by customers? It’s baffling that she would consider it acceptable to complain about staff in front of guests. Our server was juggling multiple tables and clearly doing his best to provide a great experience for each guest.
We ordered two drinks—a shaken cocktail and a bottled beer. After the bartender placed them in the bar well, I expected they’d be delivered quickly to keep the drinks chilled. Instead, I watched at least four staff members walk by, not actively occupied with anything, all ignoring the drinks. One employee even stood at the bar well - looking around - apparently with nothing to do, yet still didn’t take the drinks. Even the bartender was standing around as they had no customers sitting at the bar at this time.
Once 10 minutes passed of the drinks just sitting- I asked the pink skirt hostess if she could bring them, she deflected by passing the task to another idle staff member — who also didn’t deliver them. We ended up waiting for our already-busy server to bring them himself. This lack of teamwork and poor management is glaringly obvious.
This restaurant has serious issues with teamwork, attention to detail, and support for serving staff. Most concerning was the poor attitude and behavior from the hostess in pink, which set an unprofessional tone for the evening. If nothing changes, I promise she will lead the downfall for this restaurant. If the owners witnessed this behavior, they would be appalled.
It’s rare for me to leave such detailed and behavioral feedback, but the experience was frustrating because the potential for a great night was clearly there — it’s vail and the space is nice. If only the staff worked together and prioritized the guest experience for all customers. I would recommend either giving servers smaller sections, spacing out walk-in tables better, or providing support staff for running food and drinks on busy nights. Most importantly, management needs an intervention.
Sincerely, someone who has worked in restaurants their entire life and knows how much better this place could be. Please ask questions - I’d be happy to help improve the experience of this restaurant for all, management, staff, customers, and the owner(s). I don’t know names but I indeed remember faces- you also have access to the schedule/time clock to see who was working that night (August 13th). Somethings gotta change. Might be a good idea for the front of house to read this review together and have an open discussion as a restaurant on what needs to change for employees to consistently and successfully create a positive experience for customers.
Atmosphere: 2
Food: 2
Service: 1
don
Great food, but highlight was our server, Dennis. He was extremely knowledgeable, attentive and pleasant. A true professional waiter. He made our experience celebrating our anniversary even better! Thank you!
Arnold
We've been going to Lancelot Restaurant every year for our anniversary for more than 20 years, and this year was just as good as the first time we ate there. The prime rib is always incredible.
TravelR
Truly the best prime rib. Great seasoning and crust on the exterior, wonderful adjus and creamy horseradish. Well seasoned filet. Great service. Near the creek. Parking in the public ramp only a 5 minute walk. Takes reservations.
Atmosphere: 5
Food: 5
Service: 5
James Patrocky
Very well managed experience, our server was beyond amazing and did not miss anything. Food and cocktails were spot on.
Prime rib was adequate, great location, other places to dine in Vail that are far superior
We were in town for a soccer tournament and wanted a nice dinner while we were there, this was the best choice. The prime rib was like no other I had ever had! We ordered the Tuna sashimi, shrimp screeds and clam chowder for our appetizers and they were all exceptional! I had read other reviews that the apple strudel was good so we ordered that for desert and the reviews were on point. My wife actually ate most of it because it was so goods. Our waitress was attentive, friendly and informative regarding the menu. Definitely recommend if you are in Vail for any reason and want a nice dinner with a casual atmosphere.
Excellent food and service. Ken was very attentive and had a great sense of humor. Prime rib was perfect also the calamari was delicious.
Atmosphere: 5
Food: 5
Service: 5
Prime rib and striped bass was phenomenal, server was fantastic. Brought us out a mousse that was to die for after our meal.
Prime rib great as always. Best Apple streudel! Ken did a great job taking care of us. Great service!!!
Started with a very personable server, Ken with great knowledge of the 50 year history of Lancelot. Very attentive, and positive spirit. View of the creek obscured by construction but not negative - It's Still Vail! Trout almondine, a special, hope it's there next time. Marcee had the salmon and it too was excellent. We've had prime rib, their specialty for 5 years in a row so switched only for a change. Did not skip the homemade apple strudel which is probably why Lancelot is always on our Colorado visit agenda. Will definitiely be here next year too!
As always the prime rib is superior! A stop at Lancelot's is a must when we are in Vail! The service and the food are 5 star!!
After having to leave the first restaurant we sat down at (see my 1 star review for La Tour - Vail) we found ourselves at Lancelot! What a blessing in disguise! The service (Dennis!) and the food were absolutely phenomenal. If we lived here we would absolutely make this a regular spot.
Atmosphere: 5
Food: 5
Service: 5
Service was great Dennis was fantastic
Calamari 10/10 tasty and flavorful
Clam chowder 10/10
Primer rib 10/10 amazingly delicious
Atmosphere: 5
Food: 5
Service: 5
The fish entree was perfect. Service and ambience was great. The wine by the glass was horrible (red and white). If you offer entrees in the $50-70 range, you need to have decent wines by the glass. How can this be so hard? A simple fix.
Restaurantji Recommends
Nice location, promising space, but poor teamwork and unprofessional behavior ruin the experience. From ignored drink orders to a hostess with troubling leadership skills, here’s why this visit fell far short of expectations.
Their specialty- prime rib was mediocre. The bigger issue was the clear lack of teamwork among the staff. The biggest issue was the lady hostess in a pink skirt whose leadership, management, and emotional regulation skills were seriously lacking.
On Wednesday, August 13- Before we even placed our drink order, I noticed the hostess in a pink skirt (who I sincerely hope is not a manager, yet her behavior wreaked of “I’m in charge”) speaking negatively about our server to another younger lady employee. Why would management think it’s acceptable to complain about her job standing right by customers? It’s baffling that she would consider it acceptable to complain about staff in front of guests. Our server was juggling multiple tables and clearly doing his best to provide a great experience for each guest.
We ordered two drinks—a shaken cocktail and a bottled beer. After the bartender placed them in the bar well, I expected they’d be delivered quickly to keep the drinks chilled. Instead, I watched at least four staff members walk by, not actively occupied with anything, all ignoring the drinks. One employee even stood at the bar well - looking around - apparently with nothing to do, yet still didn’t take the drinks. Even the bartender was standing around as they had no customers sitting at the bar at this time.
Once 10 minutes passed of the drinks just sitting- I asked the pink skirt hostess if she could bring them, she deflected by passing the task to another idle staff member — who also didn’t deliver them. We ended up waiting for our already-busy server to bring them himself. This lack of teamwork and poor management is glaringly obvious.
This restaurant has serious issues with teamwork, attention to detail, and support for serving staff. Most concerning was the poor attitude and behavior from the hostess in pink, which set an unprofessional tone for the evening. If nothing changes, I promise she will lead the downfall for this restaurant. If the owners witnessed this behavior, they would be appalled.
It’s rare for me to leave such detailed and behavioral feedback, but the experience was frustrating because the potential for a great night was clearly there — it’s vail and the space is nice. If only the staff worked together and prioritized the guest experience for all customers. I would recommend either giving servers smaller sections, spacing out walk-in tables better, or providing support staff for running food and drinks on busy nights. Most importantly, management needs an intervention.
Sincerely, someone who has worked in restaurants their entire life and knows how much better this place could be. Please ask questions - I’d be happy to help improve the experience of this restaurant for all, management, staff, customers, and the owner(s). I don’t know names but I indeed remember faces- you also have access to the schedule/time clock to see who was working that night (August 13th). Somethings gotta change. Might be a good idea for the front of house to read this review together and have an open discussion as a restaurant on what needs to change for employees to consistently and successfully create a positive experience for customers.
Atmosphere: 2
Food: 2
Service: 1
Great food, but highlight was our server, Dennis. He was extremely knowledgeable, attentive and pleasant. A true professional waiter. He made our experience celebrating our anniversary even better! Thank you!
We've been going to Lancelot Restaurant every year for our anniversary for more than 20 years, and this year was just as good as the first time we ate there. The prime rib is always incredible.
Truly the best prime rib. Great seasoning and crust on the exterior, wonderful adjus and creamy horseradish. Well seasoned filet. Great service. Near the creek. Parking in the public ramp only a 5 minute walk. Takes reservations.
Atmosphere: 5
Food: 5
Service: 5
Very well managed experience, our server was beyond amazing and did not miss anything. Food and cocktails were spot on.
Atmosphere: 5
Food: 5
Service: 5
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