This little shop is an ice cream lover’s dream! The flavors of ice cream range from the trusted standby flavors like chocolate to the imaginative flavors of London fog, “oh nuts!” and Apple pie. Though our stomachs were too full to eat a sundae, we will be back to gobble one down, another day. Today, we tried a scoop of the butter pecan and salted cookies and cream. Both hit the spot! Scoop sizes are generous and staff are friendly.
Nobuki Endo
Great selection of ice creams, sorbets, and more.
Chris Tack
Amazing vanilla vegan ice cream
Maria Lopez
I just went for ice cream for my little child , and ho bummer just realized 😳 😕 forgot my cards at home ( just leave across the freeway) and a girl ask me to leave something in exchange for the money I own until I return and paid $5.72, in front of other customers, really??? Of course I'll comeback and paid ,of course I'll never ever get ice cream and I tell all my family and friends , sundae do better
Neha Thigale
Great customer service and lots of options to choose from. Low crowd on a Sunday afternoon. They have seating arrangements outside the shop. Situated in a beautiful city with picturesque architecture and views.
Cody Fox
Had a delicious vanilla waffle cone. Great customer service and the taste of the ice cream was amazing
Andy
Delicious periwinkle and matcha double scoop to share with my wife. Would highly recommend this location. Convenient and high quality and lots of exotic flavors.
One suggestion to owner would be to turn the signs so that people can see it as they walk. If not for the tables outside and a few people eating, I had no idea and ice cream shop was there.
TravelR
Great ice cream. Creamy, thick, flavorful, and just enough flavors for everyone to find something. I like that you can get a single scoop but cut it half to get two flavors.
Wow, this place is seriously overrated. Went here Sunday night after nice dinner in the village as we really wanted to get ice cream at Joe's Deli (which unfortunately had already closed) and seeing the high overall rating for Sundae figured it'd be just as good. Wrong. Long lines (to be expected, as I've never not seen it this way), but service was also kind of abrupt and really not super friendly (I get it, it was Sunday night about 20 min before closing with a long line of customers to serve and probably many of us are annoying in wanting to try a sample before buying, but still-would kinda like it if when I walk up to the counter after waiting 20+ minutes to get an $6 ice cream cone I'm greeted with more than just a blank stare.) Also, we asked for cones and got bowls instead - not sure why the servers didn't ask if we wanted cone or cup, I guess it was just assumed but would have been nice if they asked - didn't feel like making a big deal out of it considering the long line and how busy it already was, but whatever. The ice cream wasn't even that good - glad at least the servers were nice enough to let us try a couple flavors (smores, strawberry basil, salted caramel cookie thing IIRC) but I was really quite underwhelmed with the whole thing. Ended up ordering mint milk chocolate kids cone (which they just gave us in a compostable bowl) and the salted caramel cookie thing, which were really just OK. Feel like I've had better ice cream out of the carton buying Whole Foods brand. Yes, it's only ice cream, certainly not the end of the world that it wasn't amazing, but between the long wait, indifferent service, meh product AND the fact that I saw a little mouse scurrying right in front of the shop while we were waiting in line I think I'll pass on returning here and would advise others to get their ice cream fix at Joe's Deli instead
Diego
I was at Sundae when I had an awful experience. After making customers wait 15–20 minutes, the staff abruptly closed the doors right at closing time—no warning—even though a dad was still inside ordering and his young kids were outside. They refused to let hiskids in and forced them to stay outside alone with no adult supervision at 10pm. On top of that, there’s a hidden service fee that no one explains properly; when a customer asked, one employee literally said she didn’t feel like explaining it. Miranda, in particular, had a terrible attitude. With that kind of service, we won’t be going back.
Brittany Walsh
Love that we waited in line for 20 min to be told that we can’t be served because they are closing… you’d think they would come outside to tell us. Such shitty customer service and also the woman yelled at us instead of being apologetic and hospitable.
JIGNESH GANDHI (Jig)
Absolutely Loved It! So Fresh and Delicious I recently tried Sundae Vail Ice Cream and was genuinely blown away. The flavor was incredibly fresh — you can truly taste the quality in every bite. It’s rich, creamy, and perfectly balanced without being overly sweet. You can tell they use real ingredients, and the freshness sets it apart from any other ice cream I’ve had. A definite must-try if you’re in Vail or just love great ice cream. Can’t wait to go back for more
This little shop is an ice cream lover’s dream! The flavors of ice cream range from the trusted standby flavors like chocolate to the imaginative flavors of London fog, “oh nuts!” and Apple pie. Though our stomachs were too full to eat a sundae, we will be back to gobble one down, another day. Today, we tried a scoop of the butter pecan and salted cookies and cream. Both hit the spot! Scoop sizes are generous and staff are friendly.
Great selection of ice creams, sorbets, and more.
Amazing vanilla vegan ice cream
I just went for ice cream for my little child , and ho bummer just realized 😳 😕 forgot my cards at home ( just leave across the freeway) and a girl ask me to leave something in exchange for the money I own until I return and paid $5.72, in front of other customers, really??? Of course I'll comeback and paid ,of course I'll never ever get ice cream and I tell all my family and friends , sundae do better
Great customer service and lots of options to choose from. Low crowd on a Sunday afternoon. They have seating arrangements outside the shop. Situated in a beautiful city with picturesque architecture and views.
Had a delicious vanilla waffle cone. Great customer service and the taste of the ice cream was amazing
Delicious periwinkle and matcha double scoop to share with my wife. Would highly recommend this location. Convenient and high quality and lots of exotic flavors.
One suggestion to owner would be to turn the signs so that people can see it as they walk. If not for the tables outside and a few people eating, I had no idea and ice cream shop was there.
Great ice cream. Creamy, thick, flavorful, and just enough flavors for everyone to find something. I like that you can get a single scoop but cut it half to get two flavors.
Yummy ice cream with a good selection of flavors.
Fun place
Restaurantji Recommends
Wow, this place is seriously overrated. Went here Sunday night after nice dinner in the village as we really wanted to get ice cream at Joe's Deli (which unfortunately had already closed) and seeing the high overall rating for Sundae figured it'd be just as good. Wrong. Long lines (to be expected, as I've never not seen it this way), but service was also kind of abrupt and really not super friendly (I get it, it was Sunday night about 20 min before closing with a long line of customers to serve and probably many of us are annoying in wanting to try a sample before buying, but still-would kinda like it if when I walk up to the counter after waiting 20+ minutes to get an $6 ice cream cone I'm greeted with more than just a blank stare.) Also, we asked for cones and got bowls instead - not sure why the servers didn't ask if we wanted cone or cup, I guess it was just assumed but would have been nice if they asked - didn't feel like making a big deal out of it considering the long line and how busy it already was, but whatever. The ice cream wasn't even that good - glad at least the servers were nice enough to let us try a couple flavors (smores, strawberry basil, salted caramel cookie thing IIRC) but I was really quite underwhelmed with the whole thing. Ended up ordering mint milk chocolate kids cone (which they just gave us in a compostable bowl) and the salted caramel cookie thing, which were really just OK. Feel like I've had better ice cream out of the carton buying Whole Foods brand. Yes, it's only ice cream, certainly not the end of the world that it wasn't amazing, but between the long wait, indifferent service, meh product AND the fact that I saw a little mouse scurrying right in front of the shop while we were waiting in line I think I'll pass on returning here and would advise others to get their ice cream fix at Joe's Deli instead
I was at Sundae when I had an awful experience. After making customers wait 15–20 minutes, the staff abruptly closed the doors right at closing time—no warning—even though a dad was still inside ordering and his young kids were outside. They refused to let hiskids in and forced them to stay outside alone with no adult supervision at 10pm. On top of that, there’s a hidden service fee that no one explains properly; when a customer asked, one employee literally said she didn’t feel like explaining it. Miranda, in particular, had a terrible attitude. With that kind of service, we won’t be going back.
Love that we waited in line for 20 min to be told that we can’t be served because they are closing… you’d think they would come outside to tell us. Such shitty customer service and also the woman yelled at us instead of being apologetic and hospitable.
Absolutely Loved It! So Fresh and Delicious
I recently tried Sundae Vail Ice Cream and was genuinely blown away. The flavor was incredibly fresh — you can truly taste the quality in every bite. It’s rich, creamy, and perfectly balanced without being overly sweet. You can tell they use real ingredients, and the freshness sets it apart from any other ice cream I’ve had. A definite must-try if you’re in Vail or just love great ice cream. Can’t wait to go back for more
Price was great for the size. Very creamy
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