Some of the best British food we’ve had outside the UK. Lovely waitress, lovely service, lovely place.
Atmosphere: 5
Food: 5
Service: 5
Eliot Feldman
Small place with amazing food, a great service.
DE Goldstein
I would like so much to give this restaurant a good review, because I like British cuisine and want to support the only local restaurant that offers it. However, as other reviewers have mentioned, there is an extremely rude waitress who works here. Today I visited this restaurant for the third time in five months, and I'm afraid it is going to be the last time.
The previous time I visited, the waitress in question was quite harsh to me, but I tolerated it because I figured she was having a bad day. (She was also inept, giving my party-of-two the bill for a table of six. )
Today, however, this waitress not only barked at me, treating me from the moment I walked in as though I were a problem, but she also terrorized my friend and yelled at the waiter who was kind to me. I feel so sorry for the other staff who have to work around her. They are all nice and are doing the best they can.
This waitress has serious issues. I feel sorry for her because it's probably not easy to keep a job with such issues, and everybody deserves to be able to work. But please, Gruel Britannia owner, if you're reading this, if you're going to keep her on staff, invest in some anger-management classes for her.
Atmosphere: 3
Food: 4
Service: 2
John Radigan
Great spot. Very unique decor. I was so fired up after the meal, I wanted to see Man City on the pitch!
Atmosphere: 5
Food: 4
Service: 5
R W
Food is ok, but very expensive for the portion you receive.
Food: 1
Carolyn King
Love everything about this restaurant! Always a terrific breakfast, wonderful service and a great vibe.
Today I made another visit and had the best sandwich ever! “Special Menu” Sauerbraten on Pretzel Bread Dip Sandwich with a side potato salad and greens. Absolutely delicious! I may have to go back tomorrow. Please put this as a regular on your menu.
Atmosphere: 5
Food: 5
Service: 5
B2
Great place, great food, service was warm and welcoming!
Atmosphere: 4
Food: 4
Service: 5
Susan ONeil
Great food, lovely China.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Coronation Chicken Salad
Elese Taylor
Waitress gave me a dirty cup. Asked her to replace it and she said it’s only tea residue.. don’t worry . I said, I didn’t drive over an hour to be served with a dirty cup. She stormed off with an attitude. Short woman with black hair. Food was warm. Yes, service has definitely gone down hill. My sausages were barely warm on the inside.They were great when they first opened up. I will not be going here again or recommend it to any of my British friends or family.
Fatima Ferguson
Food was good l, staff was good, but we were waiting for An hour for our order
The Food was incredible, the meat loaf with bacon was mind blowing, the Newcastle Brown Ale was good, the hospitality was kind and comforting, and the atmosphere, smaller budget but effective, I took my grandpa to this restaurant, and me and him have a different perspective on British food then what we had before, I highly recommend this place if you into European Cuisine.
Atmosphere: 4
Food: 5
Service: 5
Rebecca Stock
So I will say that we absolutely love the food and the energy at this place however, I can’t give it five stars because I was mortified to find out that they keep the high chairs for babies and children in their bathroom. This should really be a major health violation in my opinion and I hope that they find a new place to keep them otherwise we won’t be coming back without major disinfectant wipes.
Atmosphere: 4
Food: 5
Service: 5
Cat DeLuca
First time. Food was good, unfortunately the poor and entitled service overshadowed the positives about the experience. My husband and I were waited on by an older gentleman with darker hair. He was inattentive, aloof and overall not friendly. I had to get up to get him to order our meal and to pay my check after waiting on him a fair amount of time; for anything we needed. Shady up-charging practices, when asked to clarify about it I was told “it said it on the menu” multiple times in an argumentative fashion. Espresso machine was down which was disappointing. If you don’t like your job, get a new one but scoffing and bringing that negative attitude to paying customers is wildly inappropriate. Too many other places to deal with this. Won’t be back.
Atmosphere: 3
Food: 4
Service: 1
Michael Stevens
We were excited to visit as we are British and live in the area, unfortunately this is British food without the British politeness. The food and our original server were great and the full English is authentic. After our meal we were interested in buying some British sweets so went to the front to have a look at what we could stock up on, unfortunately this is where we encountered the extremely rude old waitress, who kept barging past us while we were holding our newborn baby, she finally ran into me and instead of apologising scoffed at us. She kept making it seem like we shouldn’t be there with a baby and that we were in the way. Maybe they shouldn’t have a section of groceries where the waitress is barging through. We are disappointed and will not be going back. Fellow Brits, save yourself the trip.
Some of the best British food we’ve had outside the UK. Lovely waitress, lovely service, lovely place.
Atmosphere: 5
Food: 5
Service: 5
Small place with amazing food, a great service.
I would like so much to give this restaurant a good review, because I like British cuisine and want to support the only local restaurant that offers it. However, as other reviewers have mentioned, there is an extremely rude waitress who works here. Today I visited this restaurant for the third time in five months, and I'm afraid it is going to be the last time.
The previous time I visited, the waitress in question was quite harsh to me, but I tolerated it because I figured she was having a bad day. (She was also inept, giving my party-of-two the bill for a table of six. )
Today, however, this waitress not only barked at me, treating me from the moment I walked in as though I were a problem, but she also terrorized my friend and yelled at the waiter who was kind to me. I feel so sorry for the other staff who have to work around her. They are all nice and are doing the best they can.
This waitress has serious issues. I feel sorry for her because it's probably not easy to keep a job with such issues, and everybody deserves to be able to work. But please, Gruel Britannia owner, if you're reading this, if you're going to keep her on staff, invest in some anger-management classes for her.
Atmosphere: 3
Food: 4
Service: 2
Great spot. Very unique decor. I was so fired up after the meal, I wanted to see Man City on the pitch!
Atmosphere: 5
Food: 4
Service: 5
Food is ok, but very expensive for the portion you receive.
Food: 1
Love everything about this restaurant! Always a terrific breakfast, wonderful service and a great vibe.
Today I made another visit and had the best sandwich ever! “Special Menu” Sauerbraten on Pretzel Bread Dip Sandwich with a side potato salad and greens. Absolutely delicious! I may have to go back tomorrow.
Please put this as a regular on your menu.
Atmosphere: 5
Food: 5
Service: 5
Great place, great food, service was warm and welcoming!
Atmosphere: 4
Food: 4
Service: 5
Great food, lovely China.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Coronation Chicken Salad
Waitress gave me a dirty cup. Asked her to replace it and she said it’s only tea residue.. don’t worry . I said, I didn’t drive over an hour to be served with a dirty cup. She stormed off with an attitude. Short woman with black hair. Food was warm. Yes, service has definitely gone down hill. My sausages were barely warm on the inside.They were great when they first opened up. I will not be going here again or recommend it to any of my British friends or family.
Food was good l, staff was good, but we were waiting for An hour for our order
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible experience!
Food is terrible
Atmosphere: 1
Food: 1
Service: 1
The Food was incredible, the meat loaf with bacon was mind blowing, the Newcastle Brown Ale was good, the hospitality was kind and comforting, and the atmosphere, smaller budget but effective, I took my grandpa to this restaurant, and me and him have a different perspective on British food then what we had before, I highly recommend this place if you into European Cuisine.
Atmosphere: 4
Food: 5
Service: 5
So I will say that we absolutely love the food and the energy at this place however, I can’t give it five stars because I was mortified to find out that they keep the high chairs for babies and children in their bathroom. This should really be a major health violation in my opinion and I hope that they find a new place to keep them otherwise we won’t be coming back without major disinfectant wipes.
Atmosphere: 4
Food: 5
Service: 5
First time. Food was good, unfortunately the poor and entitled service overshadowed the positives about the experience. My husband and I were waited on by an older gentleman with darker hair. He was inattentive, aloof and overall not friendly. I had to get up to get him to order our meal and to pay my check after waiting on him a fair amount of time; for anything we needed. Shady up-charging practices, when asked to clarify about it I was told “it said it on the menu” multiple times in an argumentative fashion. Espresso machine was down which was disappointing. If you don’t like your job, get a new one but scoffing and bringing that negative attitude to paying customers is wildly inappropriate. Too many other places to deal with this. Won’t be back.
Atmosphere: 3
Food: 4
Service: 1
We were excited to visit as we are British and live in the area, unfortunately this is British food without the British politeness. The food and our original server were great and the full English is authentic. After our meal we were interested in buying some British sweets so went to the front to have a look at what we could stock up on, unfortunately this is where we encountered the extremely rude old waitress, who kept barging past us while we were holding our newborn baby, she finally ran into me and instead of apologising scoffed at us. She kept making it seem like we shouldn’t be there with a baby and that we were in the way. Maybe they shouldn’t have a section of groceries where the waitress is barging through. We are disappointed and will not be going back. Fellow Brits, save yourself the trip.
Atmosphere: 1
Food: 4
Service: 1
Loading...