Chipotle Mexican Grill
$ • Mexican, Fast Food, Vegan
Hours:
140 Glastonbury Blvd, Glastonbury
(860) 652-9960
About Chipotle Mexican Grill
Customers' Favorites
Chipotle Mexican Grill Reviews
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I am so disappointed in my order every single time I order pickup from the Glastonbury location. It is ALWAYS incorrect, and tonight was no exception. Every single item was made incorrectly. Filling out a survey on the website does no good, because you don’t hear from the store even when you request to be contacted
Chipotle sucks. stopped bye to grab lunch. Was told by staff that they are doing digital orders only. I spend my day in the car driving or on calls. They tell me I need to order online in the car.
SO WRONG!!!!!
Ratings
Menu
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 8PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
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Chipotle Mexican Grill has been a go-to spot, but there have been recent issues with online orders. Some customers experienced missing or small portions of food, as well as delays ranging from 20 to 50 minutes. The staff seemed disorganized, prioritizing in-person customers over online pickups, which led to frustration among those waiting outside for their orders. After 5 PM, the restaurant often has very little food left to sell, resulting in scarce ingredients like dried-out chicken and beef, and a lack of pinto beans. Customers noted that servers appeared tired and stressed during this time.
Despite these difficulties, the restaurant has a loyal customer base and has received high ratings in the past. While some meals, like the steak burrito bowl, featured fresh ingredients and plentiful portions, there have been complaints about the serving method for bowls, which can lead to messy situations. The dining area and beverage area have also been noted as needing improvement, with some reviews mentioning unsatisfactory conditions. Management may need to address these issues to ensure a better overall experience for all customers.