Have you ever opened the lid to your coffee before, well you might want to start doing so considering what I found inside of mine. I bought a coffee as I usually do, but when I opened the lid to the coffee there was a fly inside of it. When I returned to the starbucks to show them what had happened, not only did the employees not apologize but also showed a complete lack of politeness and kindness. They made me wait over thirty minutes and finally gave me another drink after I asked three times. Will not come back for sure.
Atmosphere: 1
Food: 1
Service: 1
A W
Wish I could give this place a zero star..very rude, nasty unprofessional customer service.. Especially from the male that works there.
Atmosphere: 1
Service: 1
YaYa MV
Close too early at 2:30 🤦🏻♀️🤦🏻♀️ sometimes the hotel have events and close at 5 early.
Atmosphere: 1
Food: 1
Service: 1
Dan Robson
Time does not operate here like it does elsewhere. It seems there is some sort of time warp that only affects this place. Coffee somehow manages to take over 40 minutes. Banana bread even longer. I may hang out here more often. With as slow as time seems to move here, I think they may have discovered the fountain of youth. Maybe sell time in your time machine, because the coffee takes entirely too long.
Atmosphere: 3
Food: 1
Service: 1
Hui Huang
Friendly and patient staffs who try to take good care of you. Sunday it closes early but the sitting area stays open for relaxing or work.
Atmosphere: 5
Food: 5
Service: 5
XIAOLU GUO
Rude attitude
Karina
Got rid of Apple Pay. What a inconvenience especially if here for a conference and you don’t carry your wallet around. Staff was rude
Ryu Takemaru
Very nice place, excellent service, highly recommended
Karina Flores
Got rid of Apple Pay. What a inconvenience especially if here for a conference and you don’t carry your wallet around. Staff was rude
Daniel Reynolds
Two of the women that were giving out the food coffee we’re very nice.but the The two women at the register was very rude and unprofessional. Also they ran out of certain things on the menu which is pathetic for first thing in morning. Just drive to dunkin donuts. This place is awful.
Rude barista!!. I went to this location to avoid other not desirable location. When I arrived (11:30am)older barista kept me waiting for 3mins while she cleaned. I placed my order which she rushed,Grande caramel macchiato w/oatmilk honey&raw sugar.I tried to tell her &she ignored me. Pass my order to another barista I didn't see how much it was,it was loud&she mumbled. I get 1/2way to place check my receipt, I'm CHARGED for 2 Grande caramel macchiato Coffee. $2 for a splash of almond milk. I rushed back get there after 12noon. I tell her the problem&she's giving me an attitude for the inconveniences she caused me!.I'm trying to stay calm while she's being RUDE &other barista is laughing away. Older barista walks away w/out a word&the girl tells me she's going to speak to the Hotel manager. 4mins later,she tells me the Marriott Hotel manager cant do anything to come back tomorrow. WHAT??!.I'm fuming&upset how I'm being treated. I tell her I'm not coming back next day, I brought my Coffee today&you purposely charged me 2 Grande Coffee on my Starbucks app. She starts complaining how she doesn't want to be there&was there all morning.I dont care about her 5 hr shift& gets off at 12noon,NOT my problem. I'm continuing to be patient while she seems to be carrying on like she wants to physically fight. Her attitude was Unprofessional,RUDE &ghetto!.. She goes on she can't do anything because manager left her there&if she does refund me,she can only do one. I was not expecting a refund for the 2 charges. Yet,I did NOT receive NO apology!.She proceeds to carry on, finally finished transaction& sarcastically say have a nice day because I've been here all day,its nice&hot outside..Slams register, starts bad mouthing about me as I'm leaving..I arrived my place at 12:45pm w/a cold 1/2 cup of Caramel macchiato Coffee..I will NEVER go to downtown Hartford Marriott Starbucks again especially if I plan another visit to the hotel !!..
Erica Perry
I luv starbucky's!
Evangeline Roath
It took us a minute to find, but it was totally worth that minute. The lady behind the counter was so helpful and nice. The coffee me and my friend got was delicious. I also got some baby carrots, and they were so fresh and made an awesome snack. Overall, this is the best Starbucks I've ever been to, and I seriously recommend it.
Dragon Lord
Staff was extremely rude. Woman at the cash register acted like me having a gift card was the end of the world for her. After, while waiting for my order, I saw one guy try picking up his order and something that he'd paid for was forgotten. The barista handing out orders snapped that she wouldn't do anything about it and he'd have to get back in line if he wanted her to help him. The line was through the lobby and wrapping around the side into the hotel hallway, and then down that whole hallway. The guy took one look at it and just sadly walked away without his item. I felt so bad for him. I felt really lucky when my order came out with everything I'd paid for
Abigail
This location doesn't take Starbucks cards (or at least wasn't when I came by this morning)
Have you ever opened the lid to your coffee before, well you might want to start doing so considering what I found inside of mine. I bought a coffee as I usually do, but when I opened the lid to the coffee there was a fly inside of it. When I returned to the starbucks to show them what had happened, not only did the employees not apologize but also showed a complete lack of politeness and kindness. They made me wait over thirty minutes and finally gave me another drink after I asked three times. Will not come back for sure.
Atmosphere: 1
Food: 1
Service: 1
Wish I could give this place a zero star..very rude, nasty unprofessional customer service.. Especially from the male that works there.
Atmosphere: 1
Service: 1
Close too early at 2:30 🤦🏻♀️🤦🏻♀️ sometimes the hotel have events and close at 5 early.
Atmosphere: 1
Food: 1
Service: 1
Time does not operate here like it does elsewhere. It seems there is some sort of time warp that only affects this place. Coffee somehow manages to take over 40 minutes. Banana bread even longer.
I may hang out here more often. With as slow as time seems to move here, I think they may have discovered the fountain of youth.
Maybe sell time in your time machine, because the coffee takes entirely too long.
Atmosphere: 3
Food: 1
Service: 1
Friendly and patient staffs who try to take good care of you. Sunday it closes early but the sitting area stays open for relaxing or work.
Atmosphere: 5
Food: 5
Service: 5
Rude attitude
Got rid of Apple Pay. What a inconvenience especially if here for a conference and you don’t carry your wallet around. Staff was rude
Very nice place, excellent service, highly recommended
Got rid of Apple Pay. What a inconvenience especially if here for a conference and you don’t carry your wallet around. Staff was rude
Two of the women that were giving out the food coffee we’re very nice.but the The two women at the register was very rude and unprofessional. Also they ran out of certain things on the menu which is pathetic for first thing in morning. Just drive to dunkin donuts. This place is awful.
Restaurantji Recommends
Rude barista!!. I went to this location to avoid other not desirable location. When I arrived (11:30am)older barista kept me waiting for 3mins while she cleaned. I placed my order which she rushed,Grande caramel macchiato w/oatmilk honey&raw sugar.I tried to tell her &she ignored me. Pass my order to another barista I didn't see how much it was,it was loud&she mumbled. I get 1/2way to place check my receipt, I'm CHARGED for 2 Grande caramel macchiato Coffee. $2 for a splash of almond milk. I rushed back get there after 12noon. I tell her the problem&she's giving me an attitude for the inconveniences she caused me!.I'm trying to stay calm while she's being RUDE &other barista is laughing away. Older barista walks away w/out a word&the girl tells me she's going to speak to the Hotel manager. 4mins later,she tells me the Marriott Hotel manager cant do anything to come back tomorrow. WHAT??!.I'm fuming&upset how I'm being treated. I tell her I'm not coming back next day, I brought my Coffee today&you purposely charged me 2 Grande Coffee on my Starbucks app. She starts complaining how she doesn't want to be there&was there all morning.I dont care about her 5 hr shift& gets off at 12noon,NOT my problem. I'm continuing to be patient while she seems to be carrying on like she wants to physically fight. Her attitude was Unprofessional,RUDE &ghetto!.. She goes on she can't do anything because manager left her there&if she does refund me,she can only do one. I was not expecting a refund for the 2 charges. Yet,I did NOT receive NO apology!.She proceeds to carry on, finally finished transaction& sarcastically say have a nice day because I've been here all day,its nice&hot outside..Slams register, starts bad mouthing about me as I'm leaving..I arrived my place at 12:45pm w/a cold 1/2 cup of Caramel macchiato Coffee..I will NEVER go to downtown Hartford Marriott Starbucks again especially if I plan another visit to the hotel !!..
I luv starbucky's!
It took us a minute to find, but it was totally worth that minute. The lady behind the counter was so helpful and nice. The coffee me and my friend got was delicious. I also got some baby carrots, and they were so fresh and made an awesome snack. Overall, this is the best Starbucks I've ever been to, and I seriously recommend it.
Staff was extremely rude. Woman at the cash register acted like me having a gift card was the end of the world for her. After, while waiting for my order, I saw one guy try picking up his order and something that he'd paid for was forgotten. The barista handing out orders snapped that she wouldn't do anything about it and he'd have to get back in line if he wanted her to help him. The line was through the lobby and wrapping around the side into the hotel hallway, and then down that whole hallway. The guy took one look at it and just sadly walked away without his item. I felt so bad for him. I felt really lucky when my order came out with everything I'd paid for
This location doesn't take Starbucks cards (or at least wasn't when I came by this morning)
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