That was the worst prime rib I have ever had. Cold, tough, stringy and over cooked. Such a disappointment. When I was at the salad bar and saw the prime rib wrapped in foil under a heat lamp I almost changed my order. Im so sorry I didnt. Will never order that again. And for $65.00, what a shame.
Atmosphere: 3
Food: 1
Service: 4
Chase Smith
Wife and I always end up here on special occasions. Food is always great and service just as good. Has the feel of an old school steakhouse. Watch the chef grill your dinner while getting salad from the self serve salad bar. There’s a reason it’s been around forever. We will keep coming back for more!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Baked Potato, Rib Eye Steak Dinner, Cheesecake, French Onion Soup, Porterhouse, Soup of the Day, Blueberry Lemon Cake, Almond Cake, Lava Cake, Stuffed Chicken Breasts, Chicken \u0026 Striploin
Roland Streidt
Hands down the best NY Strip steak in CT. Salad bar is a bonus. Friendly staff and true Americana atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Kathy Alexander
My family and I love The Smithy! The steaks are delicious and always cooked perfectly. We love the old school atmosphere, and there is nothing more cozy than dinner in front of the fireplace on a chilly night. Colleen, our usual server, always has a smile, and makes sure we leave full and happy. She's one of the main reasons we chose The Smithy for all our important occasions, as well as nights we just want a great meal for the two of us.
Last night, I had an extremely disappointing experience at The Smithy that I feel compelled to share. I ordered a porterhouse steak cooked rare—a cut I’m very familiar with and regularly enjoy at various steakhouses in the area. Several members of my party also ordered porterhouse steaks, requesting medium rare.
When the meals arrived, it was immediately apparent that my steak was more well done than those served to my companions, despite my request for rare. I politely informed our server that my steak was not prepared as ordered and asked if it could be corrected. He took the steak back and returned shortly after, stating that a thermometer had been used and that the steak was, in fact, rare. He then insisted that I was mistaken, citing variations in steak color and implying that I was wrong.
I explained that I frequently order rare steaks and that this one did not meet that standard. His response was dismissive and unprofessional: “Are you going to eat it or not? Because if you don’t, I’m sure someone will.” He then removed the steak and offered a partial discount on a meal I did not eat and that was not properly prepared.
I rarely complain at restaurants and dine out infrequently—perhaps once a month—but I do expect a quality meal and courteous service. When I asked to speak with the manager, I was informed that the server himself was the manager and that this was the best resolution I would receive.
The steak, priced at $55, was reduced by $23, but the interaction left a lasting negative impression. The manager’s conduct was the most discourteous I’ve encountered in any dining establishment. We have family friends who work at The Smithy and have enjoyed previous visits, but after this experience, I will not be returning.
As someone who works hard and values their time and money, I expect at minimum that my food be prepared as requested and that staff treat guests with respect. I have never withheld a tip before, but last night was the exception. The lack of professionalism and courtesy completely undermined what should have been an enjoyable evening.
I strongly urge others to reconsider dining at The Smithy until its management addresses these issues and prioritizes customer service and food quality.
Kevin Casey
Last night, I had an extremely disappointing experience at The Smithy that I feel compelled to share. I ordered a porterhouse steak cooked rare—a cut I’m very familiar with and regularly enjoy at various steakhouses in the area. Several members of my party also ordered porterhouse steaks, requesting medium rare.
When the meals arrived, it was immediately apparent that my steak was more well done than those served to my companions, despite my request for rare. I politely informed our server that my steak was not prepared as ordered and asked if it could be corrected. He took the steak back and returned shortly after, stating that a thermometer had been used and that the steak was, in fact, rare. He then insisted that I was mistaken, citing variations in steak color and implying that I was wrong.
I explained that I frequently order rare steaks and that this one did not meet that standard. His response was dismissive and unprofessional: “Are you going to eat it or not? Because if you don’t, I’m sure someone will.” He then removed the steak and offered a partial discount on a meal I did not eat and that was not properly prepared.
I rarely complain at restaurants and dine out infrequently—perhaps once a month—but I do expect a quality meal and courteous service. When I asked to speak with the manager, I was informed that the server himself was the manager and that this was the best resolution I would receive.
The steak, priced at $55, was reduced by $23, but the interaction left a lasting negative impression. The manager’s conduct was the most discourteous I’ve encountered in any dining establishment. We have family friends who work at The Smithy and have enjoyed previous visits, but after this experience, I will not be returning.
As someone who works hard and values their time and money, I expect at minimum that my food be prepared as requested and that staff treat guests with respect. I have never withheld a tip before, but last night was the exception. The lack of professionalism and courtesy completely undermined what should have been an enjoyable evening.
I strongly urge others to reconsider dining at The Smithy until its management addresses these issues and prioritizes customer service and food quality.
Atmosphere: 2
Food: 1
Service: 1
Michael howley
It’s so refreshing to find employees that are dedicated, enthusiastic and knowledgeable. Zac was are server and he was wonderful, engaging but not pushy. My ribeye steak was perfectly cooked and delicious, we couldn’t have asked for a better experience. We will return
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Baked Potato, Rib Eye Steak Dinner
Mike Raff
The Smithy is in an old New England style house with a nice fireplace and many small rooms that offer privacy. Salad and cheese bar are a nice touch and the steaks were delicious. Daily specials are always very interesting. Owner is usually on site and a friendly staff.
Atmosphere: 5
Food: 5
Service: 5
L S
Food was excellent! Our waiter was awesome! Salad bar fit the bill. The ONLY negative critique I must state is the unhygienic manner in which the cheese board is set up. We watched a woman repeatedly serve herself cheese using her bare hands. She touched the entire bar while slicing it. Totally unacceptable. I would suggest wait staff slicing the cheese and placing it near salad bar, with tongs.
The food was excellent as was the service Zachary was our waiter. He was great to deal with, very helpful and friendly and his personality was great. What ever we needed he took care of. Will go back to have him as our waiter again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Fresh Salmon Fillet
Chad Lapointe
First time here. Has that old school steak house feel. Steak was cooked perfect. Salad bar was decent, dessert was very good. I personally like my steaks seasoned a bit more than they had done it but overall I would definitely go back to try some other things on the menu.
Atmosphere: 4
Food: 4
Service: 5
Oscar David
Great food friendly owners Perfect for a streak and desserts are delicious
This is one of the best establishments I've ever dined at. The atmosphere is cozy, relaxed, and welcoming, which is so nice these days. It is always so clean. The staff? Always serving with a smile, and the owners even check in to make sure your meal is nothing less than how you like. And now down to the food. The food is top-notch. Super high-quality meats, sides, greens, and cheeses. Always cooked to perfection, exactly how you order it, and always hot. My absolute favorite place to dine.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Baked Potato, Soup of the Day
Alexandre El Jarra
Food was excellent and the staff could not have been better.
That was the worst prime rib I have ever had. Cold, tough, stringy and over cooked. Such a disappointment. When I was at the salad bar and saw the prime rib wrapped in foil under a heat lamp I almost changed my order. Im so sorry I didnt. Will never order that again. And for $65.00, what a shame.
Atmosphere: 3
Food: 1
Service: 4
Wife and I always end up here on special occasions. Food is always great and service just as good. Has the feel of an old school steakhouse. Watch the chef grill your dinner while getting salad from the self serve salad bar. There’s a reason it’s been around forever. We will keep coming back for more!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Baked Potato, Rib Eye Steak Dinner, Cheesecake, French Onion Soup, Porterhouse, Soup of the Day, Blueberry Lemon Cake, Almond Cake, Lava Cake, Stuffed Chicken Breasts, Chicken \u0026 Striploin
Hands down the best NY Strip steak in CT. Salad bar is a bonus. Friendly staff and true Americana atmosphere.
Atmosphere: 5
Food: 5
Service: 5
My family and I love The Smithy! The steaks are delicious and always cooked perfectly. We love the old school atmosphere, and there is nothing more cozy than dinner in front of the fireplace on a chilly night.
Colleen, our usual server, always has a smile, and makes sure we leave full and happy. She's one of the main reasons we chose The Smithy for all our important occasions, as well as nights we just want a great meal for the two of us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Baked Potato, Rib Eye Steak Dinner, Brownie Sundae, French Onion Soup, Porterhouse, Lobster Tail, Stuffed Scallops, Lava Cake, Shrimp Cocktail, Stuffed Chicken Breasts, Fresh Salmon Fillet
Last night, I had an extremely disappointing experience at The Smithy that I feel compelled to share. I ordered a porterhouse steak cooked rare—a cut I’m very familiar with and regularly enjoy at various steakhouses in the area. Several members of my party also ordered porterhouse steaks, requesting medium rare. When the meals arrived, it was immediately apparent that my steak was more well done than those served to my companions, despite my request for rare. I politely informed our server that my steak was not prepared as ordered and asked if it could be corrected. He took the steak back and returned shortly after, stating that a thermometer had been used and that the steak was, in fact, rare. He then insisted that I was mistaken, citing variations in steak color and implying that I was wrong. I explained that I frequently order rare steaks and that this one did not meet that standard. His response was dismissive and unprofessional: “Are you going to eat it or not? Because if you don’t, I’m sure someone will.” He then removed the steak and offered a partial discount on a meal I did not eat and that was not properly prepared. I rarely complain at restaurants and dine out infrequently—perhaps once a month—but I do expect a quality meal and courteous service. When I asked to speak with the manager, I was informed that the server himself was the manager and that this was the best resolution I would receive. The steak, priced at $55, was reduced by $23, but the interaction left a lasting negative impression. The manager’s conduct was the most discourteous I’ve encountered in any dining establishment. We have family friends who work at The Smithy and have enjoyed previous visits, but after this experience, I will not be returning. As someone who works hard and values their time and money, I expect at minimum that my food be prepared as requested and that staff treat guests with respect. I have never withheld a tip before, but last night was the exception. The lack of professionalism and courtesy completely undermined what should have been an enjoyable evening. I strongly urge others to reconsider dining at The Smithy until its management addresses these issues and prioritizes customer service and food quality.
Last night, I had an extremely disappointing experience at The Smithy that I feel compelled to share. I ordered a porterhouse steak cooked rare—a cut I’m very familiar with and regularly enjoy at various steakhouses in the area. Several members of my party also ordered porterhouse steaks, requesting medium rare.
When the meals arrived, it was immediately apparent that my steak was more well done than those served to my companions, despite my request for rare. I politely informed our server that my steak was not prepared as ordered and asked if it could be corrected. He took the steak back and returned shortly after, stating that a thermometer had been used and that the steak was, in fact, rare. He then insisted that I was mistaken, citing variations in steak color and implying that I was wrong.
I explained that I frequently order rare steaks and that this one did not meet that standard. His response was dismissive and unprofessional: “Are you going to eat it or not? Because if you don’t, I’m sure someone will.” He then removed the steak and offered a partial discount on a meal I did not eat and that was not properly prepared.
I rarely complain at restaurants and dine out infrequently—perhaps once a month—but I do expect a quality meal and courteous service. When I asked to speak with the manager, I was informed that the server himself was the manager and that this was the best resolution I would receive.
The steak, priced at $55, was reduced by $23, but the interaction left a lasting negative impression. The manager’s conduct was the most discourteous I’ve encountered in any dining establishment. We have family friends who work at The Smithy and have enjoyed previous visits, but after this experience, I will not be returning.
As someone who works hard and values their time and money, I expect at minimum that my food be prepared as requested and that staff treat guests with respect. I have never withheld a tip before, but last night was the exception. The lack of professionalism and courtesy completely undermined what should have been an enjoyable evening.
I strongly urge others to reconsider dining at The Smithy until its management addresses these issues and prioritizes customer service and food quality.
Atmosphere: 2
Food: 1
Service: 1
It’s so refreshing to find employees that are dedicated, enthusiastic and knowledgeable. Zac was are server and he was wonderful, engaging but not pushy. My ribeye steak was perfectly cooked and delicious, we couldn’t have asked for a better experience. We will return
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Baked Potato, Rib Eye Steak Dinner
The Smithy is in an old New England style house with a nice fireplace and many small rooms that offer privacy. Salad and cheese bar are a nice touch and the steaks were delicious. Daily specials are always very interesting. Owner is usually on site and a friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Food was excellent! Our waiter was awesome! Salad bar fit the bill. The ONLY negative critique I must state is the unhygienic manner in which the cheese board is set up. We watched a woman repeatedly serve herself cheese using her bare hands. She touched the entire bar while slicing it. Totally unacceptable. I would suggest wait staff slicing the cheese and placing it near salad bar, with tongs.
Atmosphere: 4
Food: 5
Service: 5
Good salad bar.
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
The food was excellent as was the service Zachary was our waiter. He was great to deal with, very helpful and friendly and his personality was great. What ever we needed he took care of. Will go back to have him as our waiter again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Fresh Salmon Fillet
First time here. Has that old school steak house feel. Steak was cooked perfect. Salad bar was decent, dessert was very good. I personally like my steaks seasoned a bit more than they had done it but overall I would definitely go back to try some other things on the menu.
Atmosphere: 4
Food: 4
Service: 5
Great food friendly owners
Perfect for a streak and desserts are delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Potato, Rib Eye Steak Dinner, Cheesecake, French Onion Soup
This is one of the best establishments I've ever dined at. The atmosphere is cozy, relaxed, and welcoming, which is so nice these days. It is always so clean. The staff? Always serving with a smile, and the owners even check in to make sure your meal is nothing less than how you like. And now down to the food. The food is top-notch. Super high-quality meats, sides, greens, and cheeses. Always cooked to perfection, exactly how you order it, and always hot. My absolute favorite place to dine.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Baked Potato, Soup of the Day
Food was excellent and the staff could not have been better.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Soup of the Day
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