I was looking for a pastry shop so I could grab one of my sons trainers a Thanksgiving surprise treat. I ordered a box of pastries and another box of cake slices. Today I go in and the Neapolitan looked like some amateur made them. I was also looking to possibly buy a box of some of their almond croissants and other danishes, but they were tiny, unlike the ones I purchased the week before Thanksgiving. Not sure what is going on with this store but I am finding another pastry shop.
Atmosphere: 2
Food: 1
Service: 2
RUMIT KUMAR
We love going here for pastries. They have a very good collection and pastries are very fresh. Would highly recommend to try if you’re in the neighborhood ??
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Black Forest Tiramisu and Chocolate Cake
Paul McManus
AVOID THIS PLACE - I am doing you a favor. Placed a birthday cake order July 8th for pickup July 12th at 9:30am. While placing the order the owner was rude which was an omen. Arrive Friday no cake, no apology just we will try and make one only after accusing the customer that maybe I dialed the wrong store which on the iPhone clearly showed the New Canaan store and length of conversation. Return 2pm July 12th and the staff doesn't know if the cake was paid for even after the owner insisted I provide a credit card in advance for the cake July 8th. Staff calls owner because they don't know if my card has been charged, she then begins yelling at my daughter about the process and wisely my daughter hands the phone back to the staff says I won't speak with her if she is yelling at me. Absolutely disgusting person and no class accepting ownership that SHE screwed up. Yelling at a customer for arriving to grab a birthday cake we ordered in advance which was never made is a terrific business model. Spoke with staff and they were horrified by the owner and apologized for her behavior. I will be spreading the word often and wide! The complaint reviews are accurate.
Atmosphere: 1
Food: 1
Service: 1
Ditmar Seci
Great small business that serves fresh baked goods
Atmosphere: 5
Food: 5
Service: 5
Anna Leo
Used to be good. Dow that was made some time ago filled with fresh cream.
Atmosphere: 5
Food: 1
Service: 4
Crystal Maruszak
Pastry case was well stocked and treats were fresh, well presented and delish! Good lunch sandwich and pasta salad as well.
Atmosphere: 4
Food: 5
Service: 4
Gillian Zinser
Food sucks. Service sucks.
Atmosphere: 1
Food: 1
Service: 1
Daks Hartwell
Have gotten pastries and desserts here a few times. The cupcake frosting was like a rock. The read was ok. No idea who there distributor is but they should change .
Atmosphere: 1
Food: 1
Service: 3
Melissa Reyes
My co-worker told me about this place, and I definitely had to check it out. What a delicious looking selection of pastries! I'm personally not a sweets person but was having a craving today! Stopped in for a slice of tiramisu, and wow, was it delicious! Best I've ever had! They also serve food, and I hear it's amazing! Will definitely be back for lunch!
Ribhav Kansal
Delicious pastries for every occasion you can imagine. Balanced sweetness makes you visit again and again !
Beautifully made and delicious pastries and food. Friendly staff.
Mohamed Hammoud
The service over the phone is so bad that I don't even want to try this place.
Adelina Qeriqi
everything was delicious
Mike K
This was my second time at their New Canaan location. I went in on July 3, 2022. I asked for a large latte and a piece of cake. The girl made me a large coffee with lots of milk...without froth. I returned the cake which was inedible and the "latte" coffee. The piece of cake was very stale after my first bite. Both the manager “Nancy” and the girl said that the coffee was a latte and Nancy insisted that a latte doesn’t have any froth and that's a cappuccino.Nancy refused to make me a new latte or refund my money. Obnoxious manager! For $10 in cash....shame on you!The owner which was NOT at the store, replied back that "I received a latte" and to PM him/her back. No thanks. Train your manager/employees the proper way of treating customers!You should have a plaque on the wall stating...Rule 1 - We're always right!Rule 2 - Look at rule 1
I was looking for a pastry shop so I could grab one of my sons trainers a Thanksgiving surprise treat. I ordered a box of pastries and another box of cake slices. Today I go in and the Neapolitan looked like some amateur made them. I was also looking to possibly buy a box of some of their almond croissants and other danishes, but they were tiny, unlike the ones I purchased the week before Thanksgiving. Not sure what is going on with this store but I am finding another pastry shop.
Atmosphere: 2
Food: 1
Service: 2
We love going here for pastries. They have a very good collection and pastries are very fresh. Would highly recommend to try if you’re in the neighborhood ??
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Black Forest Tiramisu and Chocolate Cake
AVOID THIS PLACE - I am doing you a favor. Placed a birthday cake order July 8th for pickup July 12th at 9:30am. While placing the order the owner was rude which was an omen. Arrive Friday no cake, no apology just we will try and make one only after accusing the customer that maybe I dialed the wrong store which on the iPhone clearly showed the New Canaan store and length of conversation. Return 2pm July 12th and the staff doesn't know if the cake was paid for even after the owner insisted I provide a credit card in advance for the cake July 8th. Staff calls owner because they don't know if my card has been charged, she then begins yelling at my daughter about the process and wisely my daughter hands the phone back to the staff says I won't speak with her if she is yelling at me. Absolutely disgusting person and no class accepting ownership that SHE screwed up. Yelling at a customer for arriving to grab a birthday cake we ordered in advance which was never made is a terrific business model. Spoke with staff and they were horrified by the owner and apologized for her behavior. I will be spreading the word often and wide! The complaint reviews are accurate.
Atmosphere: 1
Food: 1
Service: 1
Great small business that serves fresh baked goods
Atmosphere: 5
Food: 5
Service: 5
Used to be good. Dow that was made some time ago filled with fresh cream.
Atmosphere: 5
Food: 1
Service: 4
Pastry case was well stocked and treats were fresh, well presented and delish! Good lunch sandwich and pasta salad as well.
Atmosphere: 4
Food: 5
Service: 4
Food sucks. Service sucks.
Atmosphere: 1
Food: 1
Service: 1
Have gotten pastries and desserts here a few times. The cupcake frosting was like a rock. The read was ok. No idea who there distributor is but they should change .
Atmosphere: 1
Food: 1
Service: 3
My co-worker told me about this place, and I definitely had to check it out. What a delicious looking selection of pastries! I'm personally not a sweets person but was having a craving today! Stopped in for a slice of tiramisu, and wow, was it delicious! Best I've ever had! They also serve food, and I hear it's amazing! Will definitely be back for lunch!
Delicious pastries for every occasion you can imagine. Balanced sweetness makes you visit again and again !
Restaurantji Recommends
Macaroon boy ?
Beautifully made and delicious pastries and food. Friendly staff.
The service over the phone is so bad that I don't even want to try this place.
everything was delicious
This was my second time at their New Canaan location. I went in on July 3, 2022. I asked for a large latte and a piece of cake. The girl made me a large coffee with lots of milk...without froth. I returned the cake which was inedible and the "latte" coffee. The piece of cake was very stale after my first bite. Both the manager “Nancy” and the girl said that the coffee was a latte and Nancy insisted that a latte doesn’t have any froth and that's a cappuccino.Nancy refused to make me a new latte or refund my money. Obnoxious manager! For $10 in cash....shame on you!The owner which was NOT at the store, replied back that "I received a latte" and to PM him/her back. No thanks. Train your manager/employees the proper way of treating customers!You should have a plaque on the wall stating...Rule 1 - We're always right!Rule 2 - Look at rule 1
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