Dunkin'
507 Main St, New Hartford
(860) 379-7002
Recent Reviews
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Waiting in the drive-through line for over 10 minutes at this intercom pulled up assuming maybe something broke there was someone in front of me I was literally trapped in the line for 15 minutes at 6 AM and I left without a coffee. Come here if you want to be late for work.
Atmosphere: 1
Food: 1
Service: 1
Decent staff . I asked for an extra pump of chai latte syrup, and the lady happily served it. Was generous in filling in my bagel with the cream cheese, not overdone. Clean and well maintained.
Atmosphere: 5
Food: 5
Service: 5
Drinks were right on, quick through the drive thru, no complaints at all.
Atmosphere: 5
Food: 5
Service: 5
Chick acted drunk or high. Got mocha swirl instead of vanilla swirl. Order snacking bacon got 3 supposed to be 8. Ordered pepper chicken wrap it was still frozen in center. WORST DUNKIN EXPERIENCE EVER!!!!
Atmosphere: 1
Food: 1
Service: 1
Unfortunately I can't give them 5 stars. I understand what type of employees normally work there but the manager needs to crack down on ordering & making sure the daily "chores" are met. Now for the 6x they haven't made any cold brew. Seems dunkin is known for this just like the ice cream machine at McDonald's "broken?" Also 3x no plain bagels 3x no wraps. At this point I don't order something different I just drive away. I still have 900 points sitting in the app for the last year!? This dunkin has definitely gone down and it's disappointing.
Atmosphere: 1
Food: 1
Service: 1
I went in today and got an awesome iced coffee made by Jamie (hope I'm spelling that right) but anyway he is a really chill dude that made one of the best iced coffees I've ever had. Granted i haven't had much if any but it was absolutely delicious and made to perfection. Thanks man ✌️
Atmosphere: 5
Food: 5
Service: 5
The hot chocolate was soo good!!
Parking: Plenty of parking
Kid-friendliness: They have highchairs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
No strawberry dounuts Hate this place
Atmosphere: 1
Food: 1
Service: 1
Discriminate against non-dairy customers charged extra for almond milk in my
Service: 5
No strawberry dounuts Hate this
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went in to purchase a large specialty coffee that I would not generally purchase. It cost over $6 before tax so I at least hoped it would be made correct. I was the only customer on the inside of the restaurant and it took them nearly 10 minutes to start the order after the ticket arrived to them. During that time period the kids working behind the counter had plenty of time to play on their phones and share them with each other in plain view of the customer. When the order finally did arrive it of course was wrong. Used to be alright but now it's just mostly unsupervised kids working. There was someone that wasn't even an dunkin employee just hanging out in the backroom area during this time. Definitely wouldn't recommend.
Atmosphere: 1
Food: 1
Service: 1
I went in today to buy a batch of gift cards as presents for employees and a very sweet young gentleman named Anthony helped me at the front counter. He made the transaction very easy and he was very friendly and respectful. I got a small coffee afterwards as well and he made it perfectly. He's a gem, hang on to him.
Atmosphere: 5
Food: 5
Service: 5
Pricey.
Atmosphere: 5
Food: 5
Service: 5
The worst Dunkin I’ve ever been too, the iced coffee is always disgusting and they are slow, I was the only car in their drive thru and still had to wait 10 minutes for my drink just to end up throwing it out because it was so disgusting. Save your money and go somewhere
Atmosphere: 1
Food: 1
Service: 1
If I can book 0 for them, it’s a lot it’s the worst Dunkin’ Donuts they’re slow they’re not OK something wrong at the people working there i’ve been waiting for my order for almost an hour now and they don’t know how to refund the money and then I left without money or food.
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