A big disappointment. Very slow service, even though the restaurant was only half-full. A rare cheeseburger was served well done. My lobster toast wasn't good. The flavor of the lobster was overpowered by chopped red peppers, and the texture not helped by bread that was too hard. No reason to ever return.
Gerald
Greeted very nicely on arrival. Pleasant wait staff. Great food. Very comfortable environment.
Caitlin
We had a great time at Heirloom! The breakfast was delicious and the staff was friendly and accommodating- we had two parties with reservations at the same time, but not for the same table, and they were able to accommodate us all at a larger table. A great find for our weekend!
Asia
You will not be met with good service at all. Nice looking interior, however service does not match and is even delayed. Won't allow adjustments to order for accommodation, resulting in a la carte which of course works out better for business.
Eleanor
Four of us met at 5:45p and stayed till 9:30p just eating, first at their "social hour" happy hour having the cocktails and snacks......both well made and delicious!! We weren't rushed (it wasn't crowded) but we talked, ate dinner, and loved the ambience of the place, at the lounge area. Good waiiter, greet food, and I love this place!!!
Ray
Althouh the place was quite busy on Father's Day at lunch time, we had a very good experience. The menu and wine list were fantastic. Food was well prepared and tasty. Service was a little slow at the start, but I'd definitely go back.
Dana
The food at heirloom is always good and the severs are always lovely . However, we waited for quite a while to be seated even though we had a reservation . (There was nobody at the desk). They may be understaffed as there were French fries on the floor under our table and the table itself needed to be rewiped. Even the doors in the rest room are janky. As I said, the food is yummy (kale salad with salmon, tomato soup with grilled cheese and chicken salad sandwich ) but the place could just use a wee bit more care and love.
Jessica
Everything we ordered was delicious. The roasted oysters with breadcrumbs, Togarashi, Furikake and citrus were the best roasted oysters I have ever experienced. The drinks were well made. The entire staff was friendly and attentive. Looking forward to next time.
Stuart
Food and drink selection is always wonderful at Heirloom. It can get a little noisy, however, especially if there is a large party in the function room on the side. Nevertheless, he is always a fun and reliable preshow dinner stop for us.
Amin
Great place overall for a business meeting. Modern setup be to quiet. Good and service was also excellent.
The food at Heirloom is always delicious and healthy whether breakfast, lunch or dinner. We have eaten at Heirloom many times and have never been disappointed with the quality of the food. Occasionally the service while very courteous, can be slow and the noise levels can sometimes be higher than ideal on the weekends. In spite of this, Heirloom is our go to place to eat in New Haven and we recommend it highly.
Silvia
Clearly stated what my food allergies are, so imagine my surprise when my plate was removed from me (after a couple of bites) because it contained the allergen! Disappointed to say the least.
Rachel
Has gone downhill. Service was very poor, inattentive and slow. Food was not cooked properly and some was cold.
Joanna
This was our first time at Hairloom. The place is very nicely decorated as well as comfortable sitting. Valet parking was helpful. Food was very good, although I wish the portions would match the pricing. the cheese board was a bit too pricey. Ambience was great the level of noice was not disturbing at all. Service could have been a bit better. Overall we had a great time and would recommend to visit.
JM
Loved the ambience of this restaurant. Had the Octopus starter and the Lamb pasta, both very good. My son loved his Mocktails. Our server Isael was very helpful and accommodating. We'll definitely be back for that Fudge Cake!
A big disappointment. Very slow service, even though the restaurant was only half-full. A rare cheeseburger was served well done. My lobster toast wasn't good. The flavor of the lobster was overpowered by chopped red peppers, and the texture not helped by bread that was too hard. No reason to ever return.
Greeted very nicely on arrival. Pleasant wait staff. Great food. Very comfortable environment.
We had a great time at Heirloom! The breakfast was delicious and the staff was friendly and accommodating- we had two parties with reservations at the same time, but not for the same table, and they were able to accommodate us all at a larger table. A great find for our weekend!
You will not be met with good service at all. Nice looking interior, however service does not match and is even delayed. Won't allow adjustments to order for accommodation, resulting in a la carte which of course works out better for business.
Four of us met at 5:45p and stayed till 9:30p just eating, first at their "social hour" happy hour having the cocktails and snacks......both well made and delicious!! We weren't rushed (it wasn't crowded) but we talked, ate dinner, and loved the ambience of the place, at the lounge area. Good waiiter, greet food, and I love this place!!!
Althouh the place was quite busy on Father's Day at lunch time, we had a very good experience. The menu and wine list were fantastic. Food was well prepared and tasty. Service was a little slow at the start, but I'd definitely go back.
The food at heirloom is always good and the severs are always lovely . However, we waited for quite a while to be seated even though we had a reservation . (There was nobody at the desk). They may be understaffed as there were French fries on the floor under our table and the table itself needed to be rewiped. Even the doors in the rest room are janky. As I said, the food is yummy (kale salad with salmon, tomato soup with grilled cheese and chicken salad sandwich ) but the place could just use a wee bit more care and love.
Everything we ordered was delicious. The roasted oysters with breadcrumbs, Togarashi, Furikake and citrus were the best roasted oysters I have ever experienced. The drinks were well made. The entire staff was friendly and attentive. Looking forward to next time.
Food and drink selection is always wonderful at Heirloom. It can get a little noisy, however, especially if there is a large party in the function room on the side. Nevertheless, he is always a fun and reliable preshow dinner stop for us.
Great place overall for a business meeting. Modern setup be to quiet. Good and service was also excellent.
Restaurantji Recommends
The food at Heirloom is always delicious and healthy whether breakfast, lunch or dinner. We have eaten at Heirloom many times and have never been disappointed with the quality of the food. Occasionally the service while very courteous, can be slow and the noise levels can sometimes be higher than ideal on the weekends. In spite of this, Heirloom is our go to place to eat in New Haven and we recommend it highly.
Clearly stated what my food allergies are, so imagine my surprise when my plate was removed from me (after a couple of bites) because it contained the allergen! Disappointed to say the least.
Has gone downhill. Service was very poor, inattentive and slow. Food was not cooked properly and some was cold.
This was our first time at Hairloom. The place is very nicely decorated as well as comfortable sitting. Valet parking was helpful. Food was very good, although I wish the portions would match the pricing. the cheese board was a bit too pricey. Ambience was great the level of noice was not disturbing at all. Service could have been a bit better. Overall we had a great time and would recommend to visit.
Loved the ambience of this restaurant. Had the Octopus starter and the Lamb pasta, both very good. My son loved his Mocktails. Our server Isael was very helpful and accommodating. We'll definitely be back for that Fudge Cake!
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