Panera Bread

1060 Chapel St, New Haven
(203) 624-0873

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I am leaning back in my chair, my fingers steepled. On the screen of my laptop, the Panera Bread website glows, a study in benign, rustic-chic typography. I had a business lunch today, but it was a solitary one. An imperative. I was starving.

Let’s start with the location. The Panera in New Haven is acceptably clean. The floors are a non-threatening, polished hardwood, the lighting is a diffused, inoffensive amber, and the ambient noise is a carefully engineered...
The kiosk didn’t work properly and I ended up ordering in-person. The young girl was friendly. After paying, I went over to pick up my food. But I need to use the restroom. We had to use a key to open the restrooms. I asked politely and said is this the key to the restroom and the staff just nodded with no smile. She looked miserable working there. After using the restroom, I gave the key to another customer in line.
I got my food and was able to eat. Overall the food...
Really nice staff this morning! We used the kiosk to order but the front-of-house staff went out of their way to make sure our needs were met as we ordered and then hand delivered our breakfast to-go.

I wish I got the ladies name, but her efforts made a really positive impression.

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