You can sit and work loudly without the fear of disturbing other people. Plug available around the last desk. Inside is cold in summer for us with the AC.
Atmosphere: 3
Food: 4
Service: 5
Sneha Rao
Made my coffee and food purchase and then asked for the restroom code. By the time I went, the code they shared wasn't working. I went back and asked them why the code wasn't working and they said the restroom closes for cleaning. Which (1) they didn't seem bothered to explain when giving me the code (2) didn't seem to care that someone, who had already purchased from their store, couldn't use the restroom (3) overall had a poor attitude and wouldn't even make eye contact when talking. They explained that the restrooms close at some point in the day for cleaning - which, for them, was to close it a random 47 minutes before their closing time.
Seems like this is par for the course for this Starbucks location. And is likely not going to change as it's close to the university and will get business no matter how poorly they behave with their customers.
Service: 1
Minsoo
Slowest and most disrespectful Starbucks I’ve ever been to. The employees will literally stand around giggling with each other and not make the drinks even when there aren’t that many customers.
Shahtaj Noor
Big place, always busy but easy to talk. Liked the atmosphere. Stays open longer than most of nearby places. Service is good
Atmosphere: 5
Food: 5
Service: 5
Samantha Matias
I just stopped by 10 mins ago & the young lady that works at this establishment was extremely rude did not follow instructions & when we told her about our order being wrong she came off as if it was our fault. We didn’t feel welcomed from start. 0/10 experience.
Atmosphere: 1
Food: 1
Service: 1
Allie Cunningham
The wait times are slow but customer service is excellent. I ordered a pup cup a few minutes before closing, and the staff went into the back to find a smaller cup (I have a chihuahua) and were very patient and professional. I thought it was adorable that they put my dog’s name on the sticker for the order.
Posie Juarez
This is the only closest Starbucks in my area. Needless to say, it’s the only one I am stuck using time and time again regardless of how wrong they get my orders. I do not typically make complaints when they get something wrong since I see how busy they are. However, when I order online, in a timely manner, and for them to still get my order wrong is absolutely ridiculous. I always order the same thing; iced shaken espresso with light ice, sometimes with cold foam. Please see attached images and make your own assumption.
Atmosphere: 3
Food: 1
Service: 2
Ang
Very rude and weird staff, how the hell are you in a customer service job but can’t 1) greet a customer 2) with a smile 3) get annoyed if we ask you a question. that’s the bare minimum. If you don’t like people don’t let it out on polite customers by smiling and barking orders as if WE work for YOU
Be grateful you even survived the boycotts
ben halley, jr
Nestled amidst the Lothian grays of Yales historic architecture at High Street & Chapel it continues to be the key temple of the Joe!
Atmosphere: 5
Food: 5
Service: 5
Jay J.
Went on the morning of may 14th the rude lady was screaming “Clear the walk aisle” but loud and rude. Even when people were asking questions about orders.
Moving too slowly. Talking about a lot of mobile orders coming through and not updating speed to accommodate them.
Service: 1
Aditya Malik
Starbucks no longer has much of a cost to value benefit for the consumer. Their lattes don't taste as good, and the price is just as high as a local coffee shop.
Atmosphere: 3
Food: 3
Service: 3
Angela Gyuro
No restroom for paying customers. Can't wash your hands before you eat.
Atmosphere: 1
Food: 3
Service: 1
翁康宇
I accidentally spilled a drink. I could had a bad mood all the day, but the kind Starbucks stuff made me another one and they are really friendly. I love them!
Atmosphere: 5
Jiwooo
unfriendly and didn’t make my order correctly, so I had to reorder. Slow, rude, and the worst experience.
You can sit and work loudly without the fear of disturbing other people. Plug available around the last desk. Inside is cold in summer for us with the AC.
Atmosphere: 3
Food: 4
Service: 5
Made my coffee and food purchase and then asked for the restroom code. By the time I went, the code they shared wasn't working. I went back and asked them why the code wasn't working and they said the restroom closes for cleaning. Which (1) they didn't seem bothered to explain when giving me the code (2) didn't seem to care that someone, who had already purchased from their store, couldn't use the restroom (3) overall had a poor attitude and wouldn't even make eye contact when talking. They explained that the restrooms close at some point in the day for cleaning - which, for them, was to close it a random 47 minutes before their closing time.
Seems like this is par for the course for this Starbucks location. And is likely not going to change as it's close to the university and will get business no matter how poorly they behave with their customers.
Service: 1
Slowest and most disrespectful Starbucks I’ve ever been to. The employees will literally stand around giggling with each other and not make the drinks even when there aren’t that many customers.
Big place, always busy but easy to talk. Liked the atmosphere. Stays open longer than most of nearby places. Service is good
Atmosphere: 5
Food: 5
Service: 5
I just stopped by 10 mins ago & the young lady that works at this establishment was extremely rude did not follow instructions & when we told her about our order being wrong she came off as if it was our fault. We didn’t feel welcomed from start. 0/10 experience.
Atmosphere: 1
Food: 1
Service: 1
The wait times are slow but customer service is excellent. I ordered a pup cup a few minutes before closing, and the staff went into the back to find a smaller cup (I have a chihuahua) and were very patient and professional. I thought it was adorable that they put my dog’s name on the sticker for the order.
This is the only closest Starbucks in my area. Needless to say, it’s the only one I am stuck using time and time again regardless of how wrong they get my orders. I do not typically make complaints when they get something wrong since I see how busy they are. However, when I order online, in a timely manner, and for them to still get my order wrong is absolutely ridiculous. I always order the same thing; iced shaken espresso with light ice, sometimes with cold foam. Please see attached images and make your own assumption.
Atmosphere: 3
Food: 1
Service: 2
Very rude and weird staff, how the hell are you in a customer service job but can’t 1) greet a customer 2) with a smile 3) get annoyed if we ask you a question. that’s the bare minimum. If you don’t like people don’t let it out on polite customers by smiling and barking orders as if WE work for YOU
Be grateful you even survived the boycotts
Nestled amidst the Lothian grays of Yales historic architecture at High Street & Chapel it continues to be the key temple of the Joe!
Atmosphere: 5
Food: 5
Service: 5
Went on the morning of may 14th the rude lady was screaming “Clear the walk aisle” but loud and rude. Even when people were asking questions about orders.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Moving too slowly. Talking about a lot of mobile orders coming through and not updating speed to accommodate them.
Service: 1
Starbucks no longer has much of a cost to value benefit for the consumer. Their lattes don't taste as good, and the price is just as high as a local coffee shop.
Atmosphere: 3
Food: 3
Service: 3
No restroom for paying customers. Can't wash your hands before you eat.
Atmosphere: 1
Food: 3
Service: 1
I accidentally spilled a drink. I could had a bad mood all the day, but the kind Starbucks stuff made me another one and they are really friendly. I love them!
Atmosphere: 5
unfriendly and didn’t make my order correctly, so I had to reorder. Slow, rude, and the worst experience.
Atmosphere: 2
Food: 1
Service: 1
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