Dunkin'
$ • Coffee Shops, DonutsAbout Dunkin' Donuts
Customers' Favorites
Classic Donuts
Dunkin' Donuts Reviews
45 ratings
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Today Gina M (as it says on our receipt) decided to take my phone out of my boyfriend’s hand when we went through the drive through and tip herself without asking us before doing so. Check your receipt before leaving!
The Dunkin' Donuts establishment on Burnside Avenue in East Hartford has room for improvement. I recently placed an order totaling thirty dollars, yet received items valued at only ten dollars, a discrepancy that was subsequently denied by the staff. This incident suggests that customer service standards could be enhanced. It is worth noting, however, that there are occasions when the customer service is indeed excellent. Nonetheless, the queues are consistently long and progress...read full review
I don’t know their name, but the barista with a bun and hat running the floor alone tonight (4/22) was suuuper kind and a hard worker. :) My hot chocolate and hash browns were perfect. I always have a great experience at this location, I never expect less here. Thank you for being you. 🫶
Hours
| Monday | 5AM - 10PM |
| Tuesday | 5AM - 10PM |
| Wednesday | 5AM - 10PM |
| Thursday | 5AM - 10PM |
| Friday | 5AM - 10PM |
| Saturday | 5AM - 10PM |
| Sunday | 5AM - 10PM |
Dunkin', a popular coffee and donut chain, offers a mixed experience for its customers at this particular location. While the staff is generally praised for their friendliness, efficiency, and attention to order accuracy, the restaurant's management and staffing levels seem to be the main areas of concern.
Customers appreciate the convenient location of this Dunkin' store, nestled in a town center with easy access from highways and nearby businesses. The drive-thru service is generally fast and efficient, though one customer noted a longer wait time due to a trainee at the window.
The menu items, particularly the refreshing drinks like the Sabrina's Strawberry Daydream Refresher and the Mango Pineapple Refresher, are well-received, though some customers find them to be overly sweet. However, one recurring issue is the occasional mix-up with breakfast sandwiches, where the egg and cheese are sometimes forgotten.
The main criticism of this Dunkin' location is the apparent understaffing, especially during the busy morning hours. Customers have reported long wait times to place orders, both at the drive-thru and inside the store, which can negatively impact the overall experience. The management is encouraged to address this staffing issue to ensure a more consistent and efficient service for all customers.
Despite these challenges, the Dunkin' staff is praised for their friendly and helpful demeanor, with one customer particularly appreciating the kindness of an employee named Jayla. Overall, this Dunkin' location offers a mixed bag of experiences, with the potential to improve through better staffing and management decisions.