Always loved this place. Food and service amazing! Always stop here on my way through town.
Don Rossi
Under new Management. Food is terrible, like they don't even care. Cheap ingredients, really bad chef..what happened? this used to be good!
Maaz Ahsan
Solid nitro brew coffee! Staff is super friendly and plenty of seating outdoors
Atmosphere: 5
Food: 5
Service: 5
Danielle Carnelli
Paperback Café is hands down one of my favorite spots! The food is always fresh and absolutely delicious. They have amazing and unique specials that are so thoughtfully put together. I love that they offer so many options for both breakfast and lunch, and the fact that there are tons of gluten-free options makes it even better for me!
The kids' menu is fantastic, and both my kids love it—which is no easy feat! We all know how hard it can be to find food that kids actually enjoy, but Paperback Café has it down.
The service is always on point too. The team works so well together, and they make sure we have everything we need. The restaurant itself is super cute with adorable decorations everywhere, and the bathrooms are always clean, which I really appreciate. Plus, they have outdoor seating, which is a huge bonus!
I definitely recommend this spot to anyone. The baked fries with homemade ranch are out of this world, and I can't get enough of the pulled pork hash special! Also, my absolute favorite pick me up is the toasted marshmallow latte! Britt makes it amazing!! If you haven't been, you're missing out!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Berry Berry French Toast, Yogurt Parfait
Megan McNivens
Stopped in to get a coffee this morning. There were two members of staff behind the counter working. I understand it looked a bit busy but after standing there for a few minutes without being acknowledged I just left. I would have at least liked a “we’ll be with you in a second.” I took my business elsewhere.
Service: 1
patti Nelson
The Paperback Cafe is a great small business restaurant in the downtown area of Old Saybrook. The food is good quality and reasonably priced. I would recommend this cafe!
Atmosphere: 5
Food: 5
Service: 5
diane marcolini
The food was delicious.Had the chicken salad with cranberries on a croissant. The gals that have waited on us on any given day are always friendly and fun.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Berry Berry French Toast, Avocado Toast, The Big Breakfast
Greg Ellal
This place is awesome. We get either breakfast or lunch here often. If you haven't tried Paperback Cafe, your missing out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poached Eggs Monterrey
Britney Ortiz
This was a very bad experience overall, bad service and my entire family got food poisoning.
Atmosphere: 2
Food: 1
Service: 1
jack garrity
service and food was great other than the fat blonde lady behind the counter literally throwing her hands up at me after i asked her if i could borrow a towel that was on the counter to wipe off the bakery fridge cause i was unable to see what was inside it after throwing up her hands at me she said “im just trying to make drinks all we have is cookies and stuff” very rude, doesn’t know how to deal with customers she needs to learn how to talk to customers or just get let go to better your guys team because i was about to buy something from the bakery but i just ended up walking out cause then she went and gossiped in the corner with a coworker while i could still hear them, not sure if she was having a bad day or something but service like this is unacceptable, lady seems like she hates her job and life
Great food, friendly service, nice atmosphere. We thoroughly enjoyed the florentine scramble, paleo waffles, and chai lattes.
Dietary restrictions: Gluten free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Paleo Waffles
Steve Saraceno
Heard positive things about this establishment from clients of mine. Went this week for lunch. Waited for 20 minutes to be seated, waited 20 to 30 minutes before asking what beverages we wanted while others were seated and had drinks and meals. I counted 4 to 5 tables that needed turnover (which is why we waited 20 minutes to be seated) and the food was average at best. Staff was friendly but seemed confused. Poorly managed and disappointing.
Rhona Schiffres
We walked in around 9:30. Was told to sit anywhere. Had to ask for menus. Took our drink order. That was fine. Placed our order. Husband had basic over easy eggs, bacon, toast. I ordered the baked eggs. We waited over 45 minutes for our meals. His eggs were fine. Being a cook myself, I would have baked the cheese with the bacon and placed the poached eggs on top. The poached eggs were more like hard boiled. We did ask about when our food was coming, and got a bit of a snippy answer. " it's a holiday, they are doing the best they can" Correct customer service would have been, I apologize for the wait I will go check on your order. Will not be a first choice next time we visit. You never get a second chance to make a first impression.
Atmosphere: 3
Food: 3
Service: 2
Les Kovacs
The food is delicious. However, the place was overcrowded, and the service can be described as friendly chaos.
Always loved this place. Food and service amazing! Always stop here on my way through town.
Under new Management. Food is terrible, like they don't even care. Cheap ingredients, really bad chef..what happened? this used to be good!
Solid nitro brew coffee! Staff is super friendly and plenty of seating outdoors
Atmosphere: 5
Food: 5
Service: 5
Paperback Café is hands down one of my favorite spots! The food is always fresh and absolutely delicious. They have amazing and unique specials that are so thoughtfully put together. I love that they offer so many options for both breakfast and lunch, and the fact that there are tons of gluten-free options makes it even better for me!
The kids' menu is fantastic, and both my kids love it—which is no easy feat! We all know how hard it can be to find food that kids actually enjoy, but Paperback Café has it down.
The service is always on point too. The team works so well together, and they make sure we have everything we need. The restaurant itself is super cute with adorable decorations everywhere, and the bathrooms are always clean, which I really appreciate. Plus, they have outdoor seating, which is a huge bonus!
I definitely recommend this spot to anyone. The baked fries with homemade ranch are out of this world, and I can't get enough of the pulled pork hash special! Also, my absolute favorite pick me up is the toasted marshmallow latte! Britt makes it amazing!! If you haven't been, you're missing out!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Berry Berry French Toast, Yogurt Parfait
Stopped in to get a coffee this morning. There were two members of staff behind the counter working. I understand it looked a bit busy but after standing there for a few minutes without being acknowledged I just left. I would have at least liked a “we’ll be with you in a second.” I took my business elsewhere.
Service: 1
The Paperback Cafe is a great small business restaurant in the downtown area of Old Saybrook. The food is good quality and reasonably priced. I would recommend this cafe!
Atmosphere: 5
Food: 5
Service: 5
The food was delicious.Had the chicken salad with cranberries on a croissant. The gals that have waited on us on any given day are always friendly and fun.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Berry Berry French Toast, Avocado Toast, The Big Breakfast
This place is awesome. We get either breakfast or lunch here often. If you haven't tried Paperback Cafe, your missing out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poached Eggs Monterrey
This was a very bad experience overall, bad service and my entire family got food poisoning.
Atmosphere: 2
Food: 1
Service: 1
service and food was great other than the fat blonde lady behind the counter literally throwing her hands up at me after i asked her if i could borrow a towel that was on the counter to wipe off the bakery fridge cause i was unable to see what was inside it after throwing up her hands at me she said “im just trying to make drinks all we have is cookies and stuff” very rude, doesn’t know how to deal with customers she needs to learn how to talk to customers or just get let go to better your guys team because i was about to buy something from the bakery but i just ended up walking out cause then she went and gossiped in the corner with a coworker while i could still hear them, not sure if she was having a bad day or something but service like this is unacceptable, lady seems like she hates her job and life
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Great food, friendly service, nice atmosphere. We thoroughly enjoyed the florentine scramble, paleo waffles, and chai lattes.
Dietary restrictions: Gluten free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Paleo Waffles
Heard positive things about this establishment from clients of mine. Went this week for lunch. Waited for 20 minutes to be seated, waited 20 to 30 minutes before asking what beverages we wanted while others were seated and had drinks and meals. I counted 4 to 5 tables that needed turnover (which is why we waited 20 minutes to be seated) and the food was average at best. Staff was friendly but seemed confused. Poorly managed and disappointing.
We walked in around 9:30. Was told to sit anywhere. Had to ask for menus.
Took our drink order. That was fine. Placed our order. Husband had basic over easy eggs, bacon, toast. I ordered the baked eggs. We waited over 45 minutes for our meals. His eggs were fine. Being a cook myself, I would have baked the cheese with the bacon and placed the poached eggs on top. The poached eggs were more like hard boiled.
We did ask about when our food was coming, and got a bit of a snippy answer. " it's a holiday, they are doing the best they can"
Correct customer service would have been, I apologize for the wait I will go check on your order.
Will not be a first choice next time we visit.
You never get a second chance to make a first impression.
Atmosphere: 3
Food: 3
Service: 2
The food is delicious. However, the place was overcrowded, and the service can be described as friendly chaos.
Atmosphere: 3
Food: 5
Service: 3
Great small dinner
Atmosphere: 5
Food: 5
Service: 5
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