Very rude customer service. Phone communication horrible not because of accent or topic of conversation but just awfully rude.******* Update to the owners response: I actually work in food service for 7 years, ran a restaurant for 2 years and My number 1 rule to my employees no matter what is *friendly service. The customers pay my bills so I would never on any day use the tone, responses or type of attitude your worker did with any customer. I was planning to spend alot of money for my son's birthday in your restaurant but as soon as I stated children and repeated my question the tone got more rude as if I was annoying. I would have even ordered food after acknowledging your dine in option was closed but ew. Spent over 100$ of our money elsewhere. Ive been treated really bad by customers but your phone person was Stale in a rude way like the smell of old shrimp....Work on Service next time and won't be called a $!/$#...?♀️
Karen Flores
Have been to eat here prior to COVID- during COVID I have done take out from here. The food has always been excellent. Today we ordered the Sashimi dinner- my daughter loved it.
Patrick Nuzzo
Have gotten take out from here twice and both times were great. Love the fried rice and noodles.
Alicia Victoria
our family has been coming here for 10 years. great food and awesome staff . it could be really tough running a restaurant in waterbury. i’m glad to see them still doing well .
Aneesha Rahamat
Food wasn’t fresh didnt taste good, but appetizers were really good
[Bum] Frostii_Stitch
Terrible. Did not get my food correct and could not get my money back.
Momby82
I ordered through uber eats the other day and the food was disgusting. The clear soup tasted like sink water, the hibachi chicken was undercooked, the fried rice was terrible, and the "green salad" had brown spots. And nothing tasted like it was seasoned. Never again. I can't believe this place came reccomended.
ayanna maya
Food is good but the lady at the front has a horrible attitude. I understand they are super busy but there’s not right for her to take her frustration out on customers
Jeme “Knehigh” Design
This is my second order from Hana via Doordash. The Sumo Roll was so delicious. I thought I was going to have leftovers but instead I ate the entire thing standing at my kitchen counter. My last order involved filet mignon and it was excellent. Cooked to perfection with no gristle. The chicken dumpling soup was a little overcooked, but that was outshined by the rest of the meals. I'll be going to Hana for my sushi now.Hana has done it again. First time I liked Miso Soup. Crispy duck is actually crispy, moist duck. White rice is perfect. I had the Gyoza and it was perfect as well. Not enough room for all of this delicious food! My new favorite restaurant. So happy Hana delivers!
molly consoli
I have been ordering from here regularly since I moved to the area and they always do a great job. The food is delicious and the ingredients are always fresh, plus I sometimes have to modify an order and they are very accommodating.
Great steak (filet), fast service... reasonable prices. Hard working employees that make sure they get your order right every time.
Shyane Curtis
I ordered some food from Uber Eats & it was amazing!!! Best sushi i ever had!!! 10 outta 10!!
vincent austin
Watery food like why is my chicken soak in water for? the rice taste off the noodles taste off. This is not hibachi this is garbage not even traditional
Very rude customer service. Phone communication horrible not because of accent or topic of conversation but just awfully rude.******* Update to the owners response: I actually work in food service for 7 years, ran a restaurant for 2 years and My number 1 rule to my employees no matter what is *friendly service. The customers pay my bills so I would never on any day use the tone, responses or type of attitude your worker did with any customer. I was planning to spend alot of money for my son's birthday in your restaurant but as soon as I stated children and repeated my question the tone got more rude as if I was annoying. I would have even ordered food after acknowledging your dine in option was closed but ew. Spent over 100$ of our money elsewhere. Ive been treated really bad by customers but your phone person was Stale in a rude way like the smell of old shrimp....Work on Service next time and won't be called a $!/$#...?♀️
Have been to eat here prior to COVID- during COVID I have done take out from here. The food has always been excellent. Today we ordered the Sashimi dinner- my daughter loved it.
Have gotten take out from here twice and both times were great. Love the fried rice and noodles.
our family has been coming here for 10 years. great food and awesome staff . it could be really tough running a restaurant in waterbury. i’m glad to see them still doing well .
Food wasn’t fresh didnt taste good, but appetizers were really good
Terrible. Did not get my food correct and could not get my money back.
I ordered through uber eats the other day and the food was disgusting. The clear soup tasted like sink water, the hibachi chicken was undercooked, the fried rice was terrible, and the "green salad" had brown spots. And nothing tasted like it was seasoned. Never again. I can't believe this place came reccomended.
Food is good but the lady at the front has a horrible attitude. I understand they are super busy but there’s not right for her to take her frustration out on customers
This is my second order from Hana via Doordash. The Sumo Roll was so delicious. I thought I was going to have leftovers but instead I ate the entire thing standing at my kitchen counter. My last order involved filet mignon and it was excellent. Cooked to perfection with no gristle. The chicken dumpling soup was a little overcooked, but that was outshined by the rest of the meals. I'll be going to Hana for my sushi now.Hana has done it again. First time I liked Miso Soup. Crispy duck is actually crispy, moist duck. White rice is perfect. I had the Gyoza and it was perfect as well. Not enough room for all of this delicious food! My new favorite restaurant. So happy Hana delivers!
I have been ordering from here regularly since I moved to the area and they always do a great job. The food is delicious and the ingredients are always fresh, plus I sometimes have to modify an order and they are very accommodating.
Restaurantji Recommends
Great steak (filet), fast service... reasonable prices. Hard working employees that make sure they get your order right every time.
I ordered some food from Uber Eats & it was amazing!!! Best sushi i ever had!!! 10 outta 10!!
Watery food like why is my chicken soak in water for? the rice taste off the noodles taste off. This is not hibachi this is garbage not even traditional
Some days goodSome days badThere only human
Always good every time, dine-in or take out!
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