Popeyes Louisiana Kitchen

Tried ordering delivery from here multiple times after work and had my order cancelled. They have all been within store hours.

Atmosphere: 1

Food: 1

Service: 1

Even though service was little bit slower but food was hot n fresh. Worth waiting!!

Atmosphere: 5

Food: 5

Service: 5

I order on the app and never got my order. The store doesnt answer the phone. And the app customer support is a joke. Nothing but bots. I will be filing a charge back with my credit card.

Service: 1

Long lines & not enough staff. When waiting more that 20 minutes for picking up, it'd be nice to atleast get something for our patience 😉

Atmosphere: 2

Food: 3

Service: 1

Chicken taste nasty and old and greecy

Atmosphere: 5

Food: 1

Service: 5

Apparently this restaurant owner has no idea the star employee they have in Sabrina. I watched her oversee a very busy drive through, multiple pick up orders, and a busy lobby without pause. She managed keeping kitchen orders while still being absolutely lovely at the register.

If I was in the restaurant buisness, I'd hire her in a minute, and pay her double.

Food: 4

Service: 5

Sabrina and lakashmi are very sweet and helpful.

Atmosphere: 5

Food: 5

Service: 5

Customer service was top-notch very helpful

Amazing staff, so kind, I got there after they closed and they still offered to get me dinner, absolutely will be back

I am extremely disappointed with the service at this Popeyes location and feel this needs to be addressed by higher management.

I placed a mobile order at 4:11 PM, and the app showed it would be ready at 4:15 PM. I arrived at 4:19 PM expecting to pick it up, only to be told by the manager that I needed to wait another 20 minutes.

The explanation I was given was that they had “100 pieces of chicken” to fry before my order. That is not an acceptable reason. If the kitchen is that backed up, the system should not be marking orders as ready. This reflects either a serious operational issue or poor coordination between staff and the ordering system.

What made the situation worse was the manager’s response. Instead of acknowledging the issue, she told me to “calm down” and claimed she had only received my order one minute prior—which directly contradicts the timestamp shown in the app. This came across as dismissive and dishonest rather than helpful.

I have been a customer of Popeyes for years, and this is by far the most frustrating experience I’ve had. This is not just about a delay—it’s about inaccurate order status, lack of accountability, and unprofessional customer service.

I strongly recommend that corporate review how this location is being managed, especially regarding mobile orders and staff training. Customers rely on the accuracy of the app, and situations like this completely undermine that trust.

Atmosphere: 1

Food: 1

Service: 1

The app showed my order was “ready for pickup,” but when I got there, I was told to wait another 20 minutes.

When I pointed this out, the manager said she “doesn’t care about the app” and that she still had about 100 pieces of chicken to make. That’s completely unacceptable — if your system says an order is ready, it should actually be ready.

Even worse was the attitude. She rolled her eyes at me and told me to “calm down,” instead of taking any responsibility. That’s not how you treat customers.

If your staff ignores your own system and treats customers like this, what’s the point of ordering ahead?

Terrible service. I won’t be coming back.

Atmosphere: 1

Food: 1

Service: 1

always low staff, long wait time and terrible attitude

Atmosphere: 1

Food: 2

Service: 1

Genuinely a great experience picking up lunch from my break previously had issues with this location with long wait times for cold food but I don’t know if the location manager is new or actively helping now slightly extended wait but this time the food was fresh and warm perfectly cooked great job frahah

Atmosphere: 5

Food: 5

Service: 5

The food is good. Seems really pricey for five SMALL chicken tenders to charge me $18. It’s inconsistent . some days I’m missing items in my order the service is 50-50 some days they’re friendly some days they’re not

Atmosphere: 3

Food: 5

Service: 4

I’ve been wanting to try the flounder sandwich. It was better than I had expected. I chose to dine in which I wouldn’t normally because of how difficult it appears the area is to get in and out of. However, it was not difficult at all and I felt better about dining in afterwards. The food was as expected, fast and slightly greasy but that’s what I need occasionally. And the person who served me was kind and very friendly. Thank you, Fara, for giving my afternoon your attention.

Atmosphere: 5

Food: 5

Service: 5