Dunkin'

1174 Main St, Watertown
(860) 274-3441

Recent Reviews

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William Trajano

I just got a hot caramel machiatto and a caramel craze frozen and both of them taste amazing. Thank you! 🙏

Atmosphere: 5

Food: 5

Service: 5

sarah rosato

Ordered everything bagel with cream cheese
Got plain bagel cream cheese and coffee was wrong also.

Atmosphere: 1

Food: 1

Service: 1

Patricia Gallucci

The drive thru service is seriously lacking, everytime ive order more than a coffee in drive thru the order is incorrect
Update: the service has drastically went down. Ordered a hazelnut coffee with sugar and a sausage and cheese on toasted English muffin on the app. Received a regular coffee no sugar and a sausage, double egg and cheese on a croissant . To make it even worse, there was only an egg and a half in the sandwich the other half was kinda plopped on top.

Atmosphere: 3

Food: 2

Service: 2

Steadfast Farms Poultry Processing & Slaughter (SPPS)

You ever know it’s going to be one of those days?

Mine started that way.
The young lady at Dunkin made it better.

My order was large. $54 I’m brining staff in donuts and coffee for training day. I’ve already forgot something at home and now not 1 all three of my plastic cards are being declined. Both Buisness cards and my personal. I’m embarrassed and frustrated and keeping my cool by being overly polite and apologizing over and over again for something outside of my control that I don’t think it was my fault.

The young lady behind the counter was pleasant the entire time, she tried my cards at multiple stations and when I finally ran across the street to get cash out of the ATM, she remade my sandwich and had all my stuff ready to go when I got back and offered to help me bring it to the car.

I’m sure it was a system error for the size of my order or a glitch. I’m very sorry I didn’t get her name. She made the experience bearable pleasant and is definitely the VIP of that store. Thank you for not making a hard moment worse.

Atmosphere: 5

Service: 5

Recommended dishes: Donuts

Steadfast Farms

You ever know it’s going to be one of those days?

Mine started that way.
The young lady at Dunkin made it better.

My order was large. $54 I’m brining staff in donuts and coffee for training day. I’ve already forgot something at home and now not 1 all three of my plastic cards are being declined. Both Buisness cards and my personal. I’m embarrassed and frustrated and keeping my cool by being overly polite and apologizing over and over again for something outside of my control that I don’t think it was my fault.

The young lady behind the counter was pleasant the entire time, she tried my cards at multiple stations and when I finally ran across the street to get cash out of the ATM, she remade my sandwich and had all my stuff ready to go when I got back and offered to help me bring it to the car.

I’m sure it was a system error for the size of my order or a glitch. I’m very sorry I didn’t get her name. She made the experience bearable pleasant and is definitely the VIP of that store. Thank you for not making a hard moment worse.

Atmosphere: 5

Service: 5

Recommended dishes: Donuts

Laura Benson

Need handicapped curb

Atmosphere: 3

Food: 4

Service: 4

Velma Defosse

Ordered in mobile app, was ready when I got there. Everything was hot and fresh! Employees very friendly!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hash Browns, Coolatta, Bagels, Sourdough Breakfast Sandwich, Plain Stuffed Bagel Minis, Donuts, Munchkins Donut Hole Treats

Lilith Ruiz

04/28/24 Workers look at you up and down with contempt and disgust. Rude and absolutely unwelcoming. Guy that prepares the food and coffee pretended not to understand my husband. He just was really unpleasant and kept staring at us when we sat down to drink our coffee. I will be skipping this location from now on.

Atmosphere: 1

Food: 1

Service: 1

Kay Khan

Sugar and water. noooo coffee in the ice coffee!!!! Constantly disappointed!

Atmosphere: 1

Food: 1

Service: 1

Charity

Went for a matcha and I can say, never disappointed.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg and Cheese, Iced Macchiato, Munchkins Donut Hole Treats, Bagels

JennaSpamzzz

Absolutely disgusting! The attitudes are disgusting at the establishment! As I was waiting for my order I overheard one of the workers complain on how they were allergic to bees, and the other workers laughed at him amd told him to man up. I know it's not my place to snoop, but who knows how else they treat that poor man! I am complaining and hope the workers get treated with respect as much as they can! ? and it's the same young man that works ALONE on the orders! Absolutely discusting!

Atmosphere: 1

Food: 4

Service: 1

Cano

They do false advertising my entire order was over price i ordered 5 stuff and only one matched the price that said in the menu .

Atmosphere: 4

Food: 2

Service: 3

Taylor R

This is one of my favorite dunkins! The staff are always so kind, esspesially Lilly!

Atmosphere: 5

Food: 5

Service: 5

Jenna Campbell

Absolutely disgusting! The attitudes are disgusting at the establishment! As I was waiting for my order I overheard one of the workers complain on how they were allergic to bees, and the other workers laughed at him amd told him to man up. I know it's not my place to snoop, but who knows how else they treat that poor man! I am complaining and hope the workers get treated with respect as much as they can! ? and it's the same young man that works ALONE on the orders! Absolutely discusting!

Atmosphere: 1

Food: 4

Service: 1

Nat

I just wanted to start off with the horrific strong smell of marijuanna!! i decided to use the bathroom and immediately was blown away by a awful stench just to find out the culprit was a employee who was using the bathroom and walked by me with that awful stench, I gave this store a chance and came back a week later just to find out outside the store smells like it as well.

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