Super small inside, but the bathroom is clean and they always have your order ready in a timely manner!
Atmosphere: 2
Food: 5
Service: 5
Tony Di Pietro
Before I start this complaint, I need to say that I rarely ever complain and like to give good feedback on businesses. I had the worst experience that I have ever had at any restaurant. At around 11:30am, I went to go buy a dozen donuts for my coworkers, but had to use the bathroom first. I went to open the door and it was locked. So I waited like anybody else does. Next thing I know, an employee walks out and asks if I’m the one waiting to use the bathroom. I said that I was and she proceeded to berate me loudly in front of the whole store, treating me like I was her naughty five-year-old, saying that I needed to knock before I entered. I told her that the door was locked, that I didn’t enter, and to lose her attitude. I also told her that most people automatically juggle the knob if there’s no sign saying to knock first. She proceeded to argue with me, and we got into a screaming match. I demanded to speak to the manager but they said that person was not there. No employee should EVER treat customers that way! I have been doing customer service for over 40 years, and I would NEVER speak to someone and disrespect them like she did to me! You do not need people like that working at your store treating their customers this way. She needs to be fired. I was told that her name is Avi. She does not belong in any type of job facing customers. I come to the store spending a lot of money regularly, but will never go in there again, unless she is fired. I am also contacting my friends at corporate to make sure that this issue is settled. Needless to say, I left without buying anything and went to another Dunkin to give them my business instead. Her behavior may work in an inner city fast food place, but it doesn’t work in West Hartford. Please fix this situation.
Thank you!
Atmosphere: 1
Service: 1
Linguini
Cannot figure out an order for the life of them asked 3 times for $6 meal deal and got just the bacon egg and cheese
BigBlueDMAN
Absolutely rude and awful experience waited 10 minutes for a small coffee then attitude when I asked where it is
Atmosphere: 1
Service: 1
Glenn Catania Sr
My orders are always on time. I would gladly give a 5 however the work area at times appears untidy and not clean. I also question why they give you the option of a toasted English Muffin when it's barely toasted, if at all. The prices are fair and certainly beat Panera and so does the service but I wonder sometimes about the cleanliness behind the counter and how food is being handled. I think they could do better and also bring back the french crueller donut. If New Britain Avenue can make them, why can't Bishop's Corner. It's their best donut by far. BRING IT BACK!
Atmosphere: 3
Food: 3
Service: 4
Rosalind Pantano
The young ladies that work here are awesome! I love coming here now since the remodel especially. It's always service with a smile and they are so kind!!
Atmosphere: 5
Food: 5
Service: 5
Christine Bakes
I just want to preface this review by saying, I never leave reviews for places like this. Usually, it’s the same experience everywhere you go. But the service I received here today led me to leave this review. The staff was incredibly friendly. You don’t see that often in chain locations like this. I really appreciated being treated with genuine kindness and returned smiles. I wish I got their names but I was here on 03/02/25 at 9:30AM. There were two wonderful young ladies that are definitely worth keeping around. A smile goes a long way. My day has been made just by having such a positive experience. ⭐️⭐️⭐️⭐️⭐️
Brandi Atkinson
Great nice employees!!
Atmosphere: 5
Food: 5
Service: 5
Geneva S.
The service at this Dunkin' is beyond excellent, especially from Maria! The employees of this Dunkin' always make my drinks well and in a very timely manner. Going to Dunkin' makes my day!
This Dunkin has the best customer service in CT, Every time I go when I get out of work, the Spanish lady always has a smile and is very respectful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sausage Egg and Cheese, Wake-Up Wrap - Sweet Black Pepper Bacon, Muffins, Turkey Sausage Egg and Cheese, Chicken Bacon & Cheese Croissant Stuffer, Sweet Black Pepper Breakfast Sandwich, Grilled Cheese, Bagels, Croissant, Donuts, English Muffin, Bacon Egg and Cheese
Steven M. Perrone Jr.
I'm not usually one to leave negative reviews, and generally only do after a few bad experiences.Every time I have come into this Dunkin, the dining room is uncleaned, and the staff takes a very long time to get the orders ready.I have placed a mobile order 10 or more minutes before, and still waited over 15 minutes in the store.Something needs to change either about the staffing or the training, but since it will be quicker for me to go out of my way to a different Dunkin, that will be what I do from now on, unfortunately.
Atmosphere: 1
Food: 3
Service: 1
Sahirah Boyd
I really wanted to like this Dunkin as it's close to my job. This is the second time I ordered decaffeinated iced coffee and I've been given caffeinated. I am unable to have caffeinated coffee and while I'm aware Dunkins decaf has some caffeine ita still only SOME. The workers don't pay attention and as a result I am left with a racing heart. I'm pretty annoyed and will just leave them off.
Atmosphere: 1
Food: 1
Service: 1
Shelly West
I was charged full price and had tipped them- they did not mention they were out of bacon for my bacon/tater tots- I had to come back after leaving to ask if they had bacon and they said they were “all out”- as the guy is in the process of laying strips of bacon on food to be cooked directly in front of me. It was served in a gross cup with dried cheesy fingerprints all around the the side. Annoyed and grossed out.
Allen McMahon
I saw the guy at the register pick his nose. I called him and and told him he needs to wash his hands. He told me I need to wash my mouth.
Super small inside, but the bathroom is clean and they always have your order ready in a timely manner!
Atmosphere: 2
Food: 5
Service: 5
Before I start this complaint, I need to say that I rarely ever complain and like to give good feedback on businesses. I had the worst experience that I have ever had at any restaurant. At around 11:30am, I went to go buy a dozen donuts for my coworkers, but had to use the bathroom first. I went to open the door and it was locked. So I waited like anybody else does. Next thing I know, an employee walks out and asks if I’m the one waiting to use the bathroom. I said that I was and she proceeded to berate me loudly in front of the whole store, treating me like I was her naughty five-year-old, saying that I needed to knock before I entered. I told her that the door was locked, that I didn’t enter, and to lose her attitude. I also told her that most people automatically juggle the knob if there’s no sign saying to knock first. She proceeded to argue with me, and we got into a screaming match. I demanded to speak to the manager but they said that person was not there. No employee should EVER treat customers that way! I have been doing customer service for over 40 years, and I would NEVER speak to someone and disrespect them like she did to me! You do not need people like that working at your store treating their customers this way. She needs to be fired. I was told that her name is Avi. She does not belong in any type of job facing customers. I come to the store spending a lot of money regularly, but will never go in there again, unless she is fired. I am also contacting my friends at corporate to make sure that this issue is settled. Needless to say, I left without buying anything and went to another Dunkin to give them my business instead. Her behavior may work in an inner city fast food place, but it doesn’t work in West Hartford. Please fix this situation.
Thank you!
Atmosphere: 1
Service: 1
Cannot figure out an order for the life of them asked 3 times for $6 meal deal and got just the bacon egg and cheese
Absolutely rude and awful experience waited 10 minutes for a small coffee then attitude when I asked where it is
Atmosphere: 1
Service: 1
My orders are always on time. I would gladly give a 5 however the work area at times appears untidy and not clean. I also question why they give you the option of a toasted English Muffin when it's barely toasted, if at all. The prices are fair and certainly beat Panera and so does the service but I wonder sometimes about the cleanliness behind the counter and how food is being handled. I think they could do better and also bring back the french crueller donut. If New Britain Avenue can make them, why can't Bishop's Corner. It's their best donut by far. BRING IT BACK!
Atmosphere: 3
Food: 3
Service: 4
The young ladies that work here are awesome! I love coming here now since the remodel especially. It's always service with a smile and they are so kind!!
Atmosphere: 5
Food: 5
Service: 5
I just want to preface this review by saying, I never leave reviews for places like this. Usually, it’s the same experience everywhere you go. But the service I received here today led me to leave this review. The staff was incredibly friendly. You don’t see that often in chain locations like this. I really appreciated being treated with genuine kindness and returned smiles. I wish I got their names but I was here on 03/02/25 at 9:30AM. There were two wonderful young ladies that are definitely worth keeping around. A smile goes a long way. My day has been made just by having such a positive experience. ⭐️⭐️⭐️⭐️⭐️
Great nice employees!!
Atmosphere: 5
Food: 5
Service: 5
The service at this Dunkin' is beyond excellent, especially from Maria! The employees of this Dunkin' always make my drinks well and in a very timely manner. Going to Dunkin' makes my day!
Atmosphere: 5
Food: 5
Service: 5
Store closed prior to posted closed hours
Restaurantji Recommends
This Dunkin has the best customer service in CT, Every time I go when I get out of work, the Spanish lady always has a smile and is very respectful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sausage Egg and Cheese, Wake-Up Wrap - Sweet Black Pepper Bacon, Muffins, Turkey Sausage Egg and Cheese, Chicken Bacon & Cheese Croissant Stuffer, Sweet Black Pepper Breakfast Sandwich, Grilled Cheese, Bagels, Croissant, Donuts, English Muffin, Bacon Egg and Cheese
I'm not usually one to leave negative reviews, and generally only do after a few bad experiences.Every time I have come into this Dunkin, the dining room is uncleaned, and the staff takes a very long time to get the orders ready.I have placed a mobile order 10 or more minutes before, and still waited over 15 minutes in the store.Something needs to change either about the staffing or the training, but since it will be quicker for me to go out of my way to a different Dunkin, that will be what I do from now on, unfortunately.
Atmosphere: 1
Food: 3
Service: 1
I really wanted to like this Dunkin as it's close to my job. This is the second time I ordered decaffeinated iced coffee and I've been given caffeinated. I am unable to have caffeinated coffee and while I'm aware Dunkins decaf has some caffeine ita still only SOME. The workers don't pay attention and as a result I am left with a racing heart. I'm pretty annoyed and will just leave them off.
Atmosphere: 1
Food: 1
Service: 1
I was charged full price and had tipped them- they did not mention they were out of bacon for my bacon/tater tots- I had to come back after leaving to ask if they had bacon and they said they were “all out”- as the guy is in the process of laying strips of bacon on food to be cooked directly in front of me. It was served in a gross cup with dried cheesy fingerprints all around the the side. Annoyed and grossed out.
I saw the guy at the register pick his nose. I called him and and told him he needs to wash his hands. He told me I need to wash my mouth.
Atmosphere: 1
Food: 1
Service: 1
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