Moe's Southwest Grill
722 N Main St, West Hartford
(860) 206-4283
Recent Reviews
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The food was great, so was the customer service.
Atmosphere: 5
Food: 5
Service: 5
The stack was absolutely disgusting. Burned cheese on the outside and my queso was barley warmed. I used to like Moe's. Doubt I'll be back after this. 17$ down the drain
Atmosphere: 4
Food: 1
Service: 4
My wife accidentally chose tofu in her pick up order. I went back to get her ground beef and they even doubled it. Friendly and sociable people, would recommend. PS My burrito when I finally got home was delicious and really hit the spot.
Atmosphere: 5
Food: 5
Service: 5
Is there a reason my stack is twice as small when I order on DoorDash?
I ordered from here in store a week prior and the size difference is disappointing lol
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Stack
Highly impressed by the quality of food at Moe’s! The portions were big, and there was quite a variety of toppings to choose from at no extra cost. The food was fresh, flavorful, tasty, and in direct competition with Chipotle! Service was slow due to one employee working however she was helpful and friendly. The atmosphere was good and the restaurant was clean however, some tables could’ve used a good wipe down. I was greeted with the classic “Welcome to Moe’s” which made my day lol.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chips
Ordered a chicken salad with veggies. All the vegetables were decent but the chicken was super hard and I suspect very old. It was the consistency of jerky and I honestly just threw it all out. Will not make the mistake of dining here again.
The worst moes I have ever been to. Went on a Sunday on my drive home from a weekend away and it was so bad. The service was HORRENDOUS. For whatever reason the guy felt the need to make me and my friends food at the same time while also tending to a woman at the register. Food was literally everywhere, he was trying to move quickly which caused food to go everywhere into each container - talk about cross contamination. Then I ordered a cup of queso and was given the littlest amount of chips. I sat and ate with my friends who didn’t get queso and got the same amount of chips as me. I went back and asked if I could get more chips to support the cup of queso and he said they ran out. I asked when they would have more and he said the girl was on break so it would be 20 minutes. Meanwhile no other customers were in the store and another man was working too. The rice in the bowl was all clumped together and everything was poorly assembled. Also heard they didn’t have the crunchy shell for a stack that a woman wanted. The man that was working definitely needs to be fully retrained and they should’ve given a heads up before I paid for a cup of queso and didn’t have chips to go with it. A real shame because I love moes and this really let me down.
Atmosphere: 1
Food: 2
Service: 1
Order out from Ocho Cafe - food isn't of typical Moe's quality; service is very lacking; place seems unclean. 100% not worth it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quesadilla
This place is absolutely horrible!! They have a team full of young adults who would rather do anything other than work and assist customers. The staff was rude and pushy. Their restaurant was a mess on the inside and the food was very bottom of the barrel quality. I had been there before and the service wasn’t great but I contributed that to them being somewhat busy but that wasn’t the case. This is the order of operation here! Save your hard earned and eat elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Recent former manager at this location and it was a disaster in regards to food quality and safety. Old food is consistently being sold with management being told to simply change the dates on aging and expired products. The cooler was in the danger zone for two days and the food wasn’t thrown away … it was being sold to the public ?
Restaurantji Recommends
Gave me the very, very bottom portion of the protein without asking me if I wanted fresh protein, instead. Didn't have mushrooms like they always do, & when I asked for bacon they had to take extra time just to get it. Generally seemed ill prepared for every part of the order, & chips weren't even salty
Atmosphere: 4
Food: 2
Service: 2
Never come back
Atmosphere: 1
Food: 1
Service: 1
Plenty of parking and seating was available at the restaurant. i did not experience any problem with the staff.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: The Homewrecker Burrito
The food tastes horrible. I had a beef burrito first. I couldn't eat it so they gave me a chicken one. I couldn't eat it either. For $17 dollars you'd think it would at least taste decent. I've eaten Moe's food before but never this bad. No STARS deserved at all.
Closed a hour before closing
Atmosphere: 1
Food: 1
Service: 1
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