My burger was okay, tasty, however not special. Staff was very helpful and friendly. The atmosphere was very plain.
Atmosphere: 2
Food: 4
Service: 4
Jaslyn Guerra
Save yourself the trouble and just go somewhere else unless you want to be ripped off. The place is dirty and the staff aren't very friendly. We spent $75 for 4 burgers, fries, drinks and one milkshake. That's absurd and to top it all off they're lying on their prices and sizes. They are selling 16.9 fl ounces sodas for $3.99 and charging you for a 20 fl ounce. You can go to Walmart and get a 6 pack of 16.9 fl ounces for $5. When it was brought to their attention they said it's the taxes that made the price go up. I definitely don't recommend at all
Atmosphere: 1
Food: 1
Service: 1
FRN
The food was delicious the burger was nice and juicy I had classic cheeseburger it was so delicious.fast service and restaurant clean and organized!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic
Curtis Rogers
The food was good. I had the classic burger, cheese fries and a soda for just under $20. The quality and quantity of the food was spot on. The problem I had was every inch of the restaurant is dirty. The counters had partially made sandwiches on them for to go orders, I watched them sit out on the counter unwrapped for 5-10 minutes. The drink station appeared to have has a drink spilled on it so long ago it had dried up and looked like tea. The food prep areas appear to be stretched apart making the team sling food from all over. Four guys maned the register and food prep. Two had plastic gloves on, two did not. All were preparing food, some times taking money then turning around to drop fries or make a shake. I wanted a shake but the preparation area was just too filthy for me to chance after seeing the left overs already in the metal shake cups. The dining area actually the entire restaurant floors and every table or counter top was dirty. When I left my clothing was so filled with smoke from the grill and fries.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Classic
Demetrius Drew
Good American ??
Atmosphere: 4
Food: 4
Service: 4
Annmarie Hughes
When food prep was slow, they gave us late items free. Very sadly, they discontinued Mac&Cheese bites.Vegetarian options: They have 2 kinds of veggie burgers.Parking: Reasonable parkingKid-friendliness: Kids meals are offered.Wheelchair accessibility: Reasonably accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic
Raj Chowdary Kolli
I like
Atmosphere: 4
Food: 4
Service: 5
Olmarie Hernandez
Burgers are really good... the burgers are made right on the grill. You can watch them making your food.
Atmosphere: 5
Food: 5
Service: 2
Enid G.
Worst customer service I have experienced in a very long time. Ordered food and though it was delivered quickly, it was absolutely inedible. I called the West Hartford store expecting to be made whole in some way. I would have been happy to either pick up another order the same night or have been offered a credit for another day. Instead, I was told that the store owner would have to call me back. The call never came even after I called the store a second time and was assured that the owner was aware and would call me. The next day, I went into the restaurant in person and was greeted by two young men who were very apologetic and offered to redo my order at no charge. Unfortunately, a woman appeared who immediately began to interfere. She became argumentative with me saying that I should be grateful that they were giving me free food. Obviously, her lack of customer service skills/intelligence prevents her from understanding the concept of providing optimal service to ensure return customers, as I was not asking for anything more than what I had already paid for. The worst part is that she appeared to be in contact with the store owner whom I can only assume was advising her. Sadly, I believe this restaurant is under new ownership - for whom customer service is not a priority. I had heard negative reviews by family and friends recently and am sorry I didn't take heed. I will never again recommend or patronize this establishment.
Jazmine Jimenez-Aguilar
The place is nice and cute for a dine in. The service was okay I wish they were friendlier and welcoming. The burger was good but it took a long time to make and it was small for the price. The milkshake was excellent no complaints except that it took a long time to make as well. It was also not busy. 3/5
Three people behind the counter around 2 o’clock, no sense of urgency, very nonchalant. The cashier was unfamiliar with menu. As the result the person filling the order got it wrong. And was defensive and confrontational. I did not get what I ordered, and paid $7.99 for a hot dog that did not have what was on the menu. The “Wayback”, as the result will not be returning again to be insulted and disrespected for almost $30 for two hot dogs. Outrageous!
Nicholas LoVerde
Just a classic, made-to-order burger that hits the spot. Best bang for your buck for burgers.
Atmosphere: 4
Food: 5
Service: 4
Sergio Sevillano
Love the burgers, fries, and onion rings. The service has room for improvement.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: French Fries, Cheeseburger, Onion Rings
Umair Alam
Always feel great, always fresh food and wonderful customer service.
My burger was okay, tasty, however not special. Staff was very helpful and friendly. The atmosphere was very plain.
Atmosphere: 2
Food: 4
Service: 4
Save yourself the trouble and just go somewhere else unless you want to be ripped off. The place is dirty and the staff aren't very friendly. We spent $75 for 4 burgers, fries, drinks and one milkshake. That's absurd and to top it all off they're lying on their prices and sizes. They are selling 16.9 fl ounces sodas for $3.99 and charging you for a 20 fl ounce. You can go to Walmart and get a 6 pack of 16.9 fl ounces for $5. When it was brought to their attention they said it's the taxes that made the price go up. I definitely don't recommend at all
Atmosphere: 1
Food: 1
Service: 1
The food was delicious the burger was nice and juicy I had classic cheeseburger it was so delicious.fast service and restaurant clean and organized!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic
The food was good. I had the classic burger, cheese fries and a soda for just under $20. The quality and quantity of the food was spot on. The problem I had was every inch of the restaurant is dirty. The counters had partially made sandwiches on them for to go orders, I watched them sit out on the counter unwrapped for 5-10 minutes. The drink station appeared to have has a drink spilled on it so long ago it had dried up and looked like tea. The food prep areas appear to be stretched apart making the team sling food from all over. Four guys maned the register and food prep. Two had plastic gloves on, two did not. All were preparing food, some times taking money then turning around to drop fries or make a shake. I wanted a shake but the preparation area was just too filthy for me to chance after seeing the left overs already in the metal shake cups. The dining area actually the entire restaurant floors and every table or counter top was dirty. When I left my clothing was so filled with smoke from the grill and fries.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Classic
Good American ??
Atmosphere: 4
Food: 4
Service: 4
When food prep was slow, they gave us late items free. Very sadly, they discontinued Mac&Cheese bites.Vegetarian options: They have 2 kinds of veggie burgers.Parking: Reasonable parkingKid-friendliness: Kids meals are offered.Wheelchair accessibility: Reasonably accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic
I like
Atmosphere: 4
Food: 4
Service: 5
Burgers are really good... the burgers are made right on the grill. You can watch them making your food.
Atmosphere: 5
Food: 5
Service: 2
Worst customer service I have experienced in a very long time. Ordered food and though it was delivered quickly, it was absolutely inedible. I called the West Hartford store expecting to be made whole in some way. I would have been happy to either pick up another order the same night or have been offered a credit for another day. Instead, I was told that the store owner would have to call me back. The call never came even after I called the store a second time and was assured that the owner was aware and would call me. The next day, I went into the restaurant in person and was greeted by two young men who were very apologetic and offered to redo my order at no charge. Unfortunately, a woman appeared who immediately began to interfere. She became argumentative with me saying that I should be grateful that they were giving me free food. Obviously, her lack of customer service skills/intelligence prevents her from understanding the concept of providing optimal service to ensure return customers, as I was not asking for anything more than what I had already paid for. The worst part is that she appeared to be in contact with the store owner whom I can only assume was advising her. Sadly, I believe this restaurant is under new ownership - for whom customer service is not a priority. I had heard negative reviews by family and friends recently and am sorry I didn't take heed. I will never again recommend or patronize this establishment.
The place is nice and cute for a dine in. The service was okay I wish they were friendlier and welcoming. The burger was good but it took a long time to make and it was small for the price. The milkshake was excellent no complaints except that it took a long time to make as well. It was also not busy. 3/5
Atmosphere: 5
Food: 4
Service: 3
Restaurantji Recommends
Great burgers!
Atmosphere: 5
Food: 5
Service: 5
Three people behind the counter around 2 o’clock, no sense of urgency, very nonchalant. The cashier was unfamiliar with menu. As the result the person filling the order got it wrong. And was defensive and confrontational. I did not get what I ordered, and paid $7.99 for a hot dog that did not have what was on the menu. The “Wayback”, as the result will not be returning again to be insulted and disrespected for almost $30 for two hot dogs. Outrageous!
Just a classic, made-to-order burger that hits the spot. Best bang for your buck for burgers.
Atmosphere: 4
Food: 5
Service: 4
Love the burgers, fries, and onion rings. The service has room for improvement.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: French Fries, Cheeseburger, Onion Rings
Always feel great, always fresh food and wonderful customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rodeo Burger, Classic, Tater Tots, O'Fries, Chicken Tenders, Onion Rings