Tropical Caribbean Latin Cuisine

Gaby was excellent very attentive and took good care of during g our lunch visit food was really authentic and delicious

Atmosphere: 5

Food: 5

Service: 5

Nicole has the BEST customer service!!! She is very attentive and so great overall! Recommend her only, 10x over!!!

Atmosphere: 5

Food: 5

Service: 5

Nicole is the ABSOLUTE BESTTTTT bartender there is. Love her!

Atmosphere: 5

Food: 5

Service: 5

Muy mal servicio lento y todo al revés la propina puesta por ellos más y ponían en el ticket tips no good

It’s a Vibe.. Great Live music and delicious Authentic Dominican food. You have to try there mofongos, to die for. Good customer service and drinks.

Atmosphere: 5

Food: 5

Service: 4

Word of mouth, poor service and management drinking on the job!! This is coming from the Bronx,

Service: 1

Upon arriving, red flag number one me and my mom walked in and no one was at front to greet us. But looking past that, my party was there to celebrate my moms birthday. It couldn’t have been more obvious as we had balloons tied to her chair. Not one staff member said happy birthday! My entire party didn’t arrive at the same time. Me and my mom sat as we waited for the rest of our party. Hoping to be given some water at least until the rest of the party arrived but nothing. Ok fine. I called the gentleman (our waiter) over to begin drinks and appetizers. The rest of my party arrives so 20 minutes later we call the waiter over to order food. We order our food and then waited over an hour for the food to come out. During this time other customers had arrived ordered ate and left before us.
Out of a party of 5, 1 of which was a baby only 2 of 4 adults orders arrived at the same time. Me and my sister waited longer. Long enough that my mom and my niece finished eating their food. My nephew who is 3 was given the wrong order and cold rice. My sisters order was also wrong. I finished my plate while my sister waited. In the mean time, my niece placed an online order to go while still sitting at the table because our waiter which somehow changed from a gentleman to a woman. My nieces food took over an hour to come out. We paid our tab and waited for her to go order.

At this point I was furious in the lack of service and lack of communication. I could hear the owner from the bar drinking and talking to the same 2/3 people for over an hour. You would think as the owner he would assist his employees who are clearly short staffed and are running around with no head on their shoulders. Instead he downs 2 beers. I walk over to the bar where my niece was waiting for her to go order. Owner walks past twice and smiles. Unsure if he heard me but I said out loud, “I’m not smiling.” I stood there waiting for someone to say something. He then asks if we were waiting for something. So I said, she’s been waiting for her order over an hour now. He looks over at a blonde and she says, it’s in queue with all the other orders. He then grabs the tablet and explains how the to go ordering system is a horrible system. In which I cut him off and said your service here is lacking. The blonde couldn’t even finish wrapping the bag she was working on and stares at me. At this point, the owner has a billion and one excuses but apologizes. “we’re short staffed” “it’s not normally like this” “i’m
looking to hire” “i’ll make sure you’re taken care of” I didn’t want to hear another word and asked for a time frame on my niece’s food!

How nice! After the tab has already been paid for you’re going to make sure we’re taken care of. Yea right! A word of advice from a 25yr old who has run businesses herself and knows a thing or two about customer service! - Your employees can’t and won’t respect you if you’re drinking on the job slurring your words and your eyes are low! - and this isn’t an exaggeration because my mother saw and heard him when he came over to the table to apologize. I wouldn’t want to work for someone drinking on the job and there’s no structure who makes drinks who takes orders at tables. Who busses the tables after!! This restaurant has so much potential because the food is amazing! Whomever the cooks are kudos to you!! But the owner has some growing up to do.

You don’t know who walks into your restaurant! Or who knows who! Customer service should be top priority because word of mouth can take you very far! The lack of professionalism shows and it’s sad!

Atmosphere: 2

Food: 5

Service: 1

Juan is top notch! If you're looking for authentic Dominican classic cocktails or dishes this is your spot! Hidden gem... Ask for that secret Sushi menu. It will blow your mind!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pulled Pork, Skirt Steak Lomo Saltado, Pollo Alfredo Chicken Alfredo, Mar Y Tierra Surf and Turf, Picadera Dominicana Dominican Sampler, Shrimp, Empanadas, Mofonguito De Pernil, Octopus & Shrimp Salad, Mofongo Mar Y Tierra, Passion Fruit Margherita, Yuca Fries with Fish, Black Widow, Tostones Rellenos Trio Del Mar Trio Del Mar Stuffed Fried Green Plantains

Amazing food, service was great and the atmosphere was awesome!

I’ve been wanting to try this place for a while, and I finally decided to give it a go. There were 8 of us, and they seated us quickly and took our order fast. We got there at 6, but the food didn’t arrive until almost 8—almost a 2-hour wait! I noticed there were only 2 servers, which probably didn’t help. The food was just okay, and the music was way too loud. The vibe was nice, but honestly, the food was overpriced for what it was. I won’t be coming back.

Atmosphere: 3

Food: 2

Service: 1

My man Cheo and I loved the food and service it was amazing !

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mofonguito De Pernil, Mofongo Mar Y Tierra, Chef Special Dish

The BEST place ever! My go to spot, lively, great food, great music, great drinks! Nicole the bartender is AMAZING. She is attentive, makes really good drinks & is always smiling! This place really makes you feel like you’re in the Dominican Republic. I bring all my friends and family here and will keep recommending this place!!

Atmosphere: 5

Food: 5

Service: 4

It's a nice place to enjoy the best latin food!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Picadera Dominicana Dominican Sampler

Honestly it’s so frustrating that they aren’t open until 4 during the week. Them changing their hours was the worst thing ever. Now we have no good local Spanish place for people to go for lunch during their break. Please open up at 12 during the week instead of 4. The lunch people need it!

Atmosphere: 4

Food: 4

Service: 4

Good food but it will take 45 minutes just to get someone to ask you what you wany And if you are white, it will take longer