Service via the drive-thru has significantly declined since they reopened after renovations! The male staff like to give a lecture on how they should be given more time between order placement and pickup! My family and I were willing to wait! By chance the line of cars moved fast and so we were at the pickup window sooner than we expected! We don’t need a lecture! The staff need to take deep breaths! “Relax, be pleasant, don’t give lectures to customers! Your supervisors may be giving you orders to speed up - but we, your customers, are not”.
Atmosphere: 1
Food: 5
Service: 1
Kelly Fennell
Drive through was very slow (over 15 min between the ordering kiosk to the pick up window). Got a lecture from the person working the drive thru that we did not leave enough time between placing our mobile order and the pick up window but she the proceeded to tell us our drink was ready. Finally got to the window only to learn they were out of the base for my drink. So clearly it was not ready like she said. Very poorly run.
Food: 1
Service: 1
Nai Breeden
Rushed in drive thru although No line no wait and still messed up my order that I repeated twice.
Service: 1
Heather Harrick
Nany is excellent! They had her in the drive-through, taking orders via iPad, and she is so personable, friendly and eager to help she is a true asset to Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Martin Vanta
my favorite starbucks! although the Partners are sometimes in chaos and the store could use a better focus on cleanliness, the staff is friendly, smiling and always helpful! I feel a great team spirit :)
Atmosphere: 4
Food: 5
Service: 5
Lucas Baer
Great store with great people.
Atmosphere: 5
Food: 5
Service: 5
Alex Kish
Best Starbucks in the world. Super friendly and everyone always has a smile on their face!
Atmosphere: 5
Food: 5
Service: 5
Curtis Sullivan
I am always amazed by the impeccable service provided at this esteemed establishment. I had never heard of this place before, but a friend recommended it to me, and I was blown away. These guys are going places, mark my words. Love visiting here.
Atmosphere: 5
Food: 5
Service: 5
Donna Desantis
Relaxing and enjoyable
Atmosphere: 5
Food: 5
Service: 5
Channyra Than
We've been coming here for years. Never disappoints. I usually have the white chocolate mocha, americano, cold brew or caramel macchiato. Great way to start my morning.
This is the slowest most incompetent Starbucks I have ever been to. They are god awful slow. I waited 30 minutes for 2 drinks on a mobile order. Everyone here is terrible at listening to and reading reading drink orders. Get new staff seriously… their drinks also never taste like the drinks anywhere else, like I’m not sure if your pumps are expired or you are too dumb to make the drinks properly. Every time it’s gross and is slow I’ve given them plenty of chances
Boris Manakhimov
Worst Starbucks we've ever been to. The "baristas" were loudly arguing about phone batteries instead of taking our order. When we finally got our coffee, it tasted like burnt dirt water. 0/10, do not recommend.PS: if you're out of cake pops, don't leave them out on display.
Atmosphere: 1
Food: 1
Service: 1
K Bridges
I’ve been here multiple times. They don’t carry the plastic inserts for the cups anymore. They said it’s by choice. The Norwalk store has them and said that they carry them because they’re a safety feature. I agree. Today, I ordered my drink through the app and waited 15 minutes while the entire drive thru line went through.The app had said that my drink would be ready in 10 minutes.I was told by a snarky woman as she spoke over me that they were behind on drinks. I don’t like being talked over it’s rude.
Atmosphere: 1
Food: 3
Service: 1
John Oncher
Made an order for pick and couldn’t pick up unless I wait in the long car drive thru. Also need to use the bathroom and couldn’t.
Atmosphere: 1
Food: 1
Service: 1
Apex
7/28/23 - 9:15am - 7 employees counted and still took 16 minutes to get an order of two items.The last few times I have been here, it's been ridiculously slow compared to other locations. Some employees here are nice, others(two women) have that " I can't be bothered with working today" attitude.
Service via the drive-thru has significantly declined since they reopened after renovations! The male staff like to give a lecture on how they should be given more time between order placement and pickup! My family and I were willing to wait! By chance the line of cars moved fast and so we were at the pickup window sooner than we expected! We don’t need a lecture! The staff need to take deep breaths! “Relax, be pleasant, don’t give lectures to customers! Your supervisors may be giving you orders to speed up - but we, your customers, are not”.
Atmosphere: 1
Food: 5
Service: 1
Drive through was very slow (over 15 min between the ordering kiosk to the pick up window). Got a lecture from the person working the drive thru that we did not leave enough time between placing our mobile order and the pick up window but she the proceeded to tell us our drink was ready. Finally got to the window only to learn they were out of the base for my drink. So clearly it was not ready like she said. Very poorly run.
Food: 1
Service: 1
Rushed in drive thru although No line no wait and still messed up my order that I repeated twice.
Service: 1
Nany is excellent! They had her in the drive-through, taking orders via iPad, and she is so personable, friendly and eager to help she is a true asset to Starbucks.
Atmosphere: 5
Food: 5
Service: 5
my favorite starbucks! although the Partners are sometimes in chaos and the store could use a better focus on cleanliness, the staff is friendly, smiling and always helpful! I feel a great team spirit :)
Atmosphere: 4
Food: 5
Service: 5
Great store with great people.
Atmosphere: 5
Food: 5
Service: 5
Best Starbucks in the world. Super friendly and everyone always has a smile on their face!
Atmosphere: 5
Food: 5
Service: 5
I am always amazed by the impeccable service provided at this esteemed establishment. I had never heard of this place before, but a friend recommended it to me, and I was blown away. These guys are going places, mark my words. Love visiting here.
Atmosphere: 5
Food: 5
Service: 5
Relaxing and enjoyable
Atmosphere: 5
Food: 5
Service: 5
We've been coming here for years. Never disappoints. I usually have the white chocolate mocha, americano, cold brew or caramel macchiato. Great way to start my morning.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Gouda & Egg Breakfast Sandwich
Restaurantji Recommends
This is the slowest most incompetent Starbucks I have ever been to. They are god awful slow. I waited 30 minutes for 2 drinks on a mobile order. Everyone here is terrible at listening to and reading reading drink orders. Get new staff seriously… their drinks also never taste like the drinks anywhere else, like I’m not sure if your pumps are expired or you are too dumb to make the drinks properly. Every time it’s gross and is slow I’ve given them plenty of chances
Worst Starbucks we've ever been to. The "baristas" were loudly arguing about phone batteries instead of taking our order. When we finally got our coffee, it tasted like burnt dirt water. 0/10, do not recommend.PS: if you're out of cake pops, don't leave them out on display.
Atmosphere: 1
Food: 1
Service: 1
I’ve been here multiple times. They don’t carry the plastic inserts for the cups anymore. They said it’s by choice. The Norwalk store has them and said that they carry them because they’re a safety feature. I agree. Today, I ordered my drink through the app and waited 15 minutes while the entire drive thru line went through.The app had said that my drink would be ready in 10 minutes.I was told by a snarky woman as she spoke over me that they were behind on drinks. I don’t like being talked over it’s rude.
Atmosphere: 1
Food: 3
Service: 1
Made an order for pick and couldn’t pick up unless I wait in the long car drive thru. Also need to use the bathroom and couldn’t.
Atmosphere: 1
Food: 1
Service: 1
7/28/23 - 9:15am - 7 employees counted and still took 16 minutes to get an order of two items.The last few times I have been here, it's been ridiculously slow compared to other locations. Some employees here are nice, others(two women) have that " I can't be bothered with working today" attitude.
Atmosphere: 5
Food: 5
Service: 1
Loading...