If you order coffee with cream, they will get the size, coffee, and cream wrong. Seriously.
Atmosphere: 1
Food: 1
Service: 1
J W
Place should be shut down there’s no point having the business open when they continuously don’t have product something as simple as espresso or coffee at 9AM on a Sunday morning. Or the fact they don’t have a managers on duty and have to call them on the phone while you’re at the window because they mess the order up so bad and no one on the clock knows how to do a refund. And on top of all of that, the customer service has to be some of the worst I’ve ever experienced.
Atmosphere: 1
Food: 1
Service: 1
Maureen Cox
I got a hot decaf coffee with two cream. The staff member who handed us our food was miserable and rude. The coffee was cold. It wasn’t even warm. It tasted like it had been left over night and a whole cup of milk was added to it. I heated it up when I got home and it didn’t help. It was awful.
Atmosphere: 1
Food: 1
Service: 1
shalanda brown
Every time i’ve gone to this dunkin I’ve either sat at the speaker for 10+ minutes… not even get a “be right with you” “one second” OR the workers are completely rude and mess up my order. I’ve never once gone to either of the Winsted dunkin’ donuts and had a good experience.
Atmosphere: 1
Food: 1
Service: 1
jilly Atlas
I ordered a daydream refresher, and sat in the drive through for it. why was there ZERO cold foam? And the put the wrong lid, so they really couldn’t fit any if they wanted too. I’ve never been served this drink with the lid wrong….
This Dunkin seems to run slower then any of the ones In Torrington or Harwinton. I sit in line behind one person for 10 + minutes. It’s so slow, I’m so confused why this one is delayed no matter when or what you order
Brittany Haversat
Waited in a half hour drive through line just to order an easy plain bagel with butter. Do you think there was any butter on that bagel? Nope. What a waste of my time and money. This location should be shut down
Food: 1
Service: 1
J M
No good
Service: 1
Alexandra Sigg
The staff at this location simply do not care. Not that I entirely blame them, given how little they are paid. But when their carelessness affects my physical health, it needs to be addressed. Multiple times, I have ordered Decaf coffee from this Dunkin, and been given a caffeinated coffee without being informed. I have a medical condition that leaves my heart racing and chest aching and body trembling from even a small coffee. After only a few sips of today's wrong coffee I can feel my chest ache, and I know it will ache for hours until the caffeine is gone. Staff needs to be aware that getting orders right is a MUST because you never know who could have allergies or medical concerns. Staff are often borderline unfriendly, the place is often a little dirty and shabby, and orders are often wrong. Avoid this place if you can. There are much nicer Dunkins nearby
Atmosphere: 1
Food: 1
Service: 1
Amber Parsons
We placed a mobile order at this Dunkin’ Donuts 15 minutes before arriving, and then waited another 10 minutes at the pickup area with no updates. Since nothing was set out, we moved to the counter to ask. As soon as Denise from the drive-thru came by, I tried to politely ask about the order—but before I could even finish a sentence, she began yelling, “Do you see how busy we are? Do you not get it?” Then she directed a sarcastic question to my friend, asking, “What would you do?”
My friend calmly responded, “I’d tell the customers arriving that I apologize, but I need a moment to catch up on mobile orders.” Denise continued yelling and waving her hands in an aggressive way, saying, “I’m not going there today,” before walking away.
Another employee came over and asked what donuts we wanted. My friend explained the order was placed in the app and had specific selections for a staff meeting. The employee asked us to just list them again, and rather than deal with more confusion, my friend just said, “Never mind, give me a variety.”
I asked for contact information for the owner, and a girl in a white tank top told me, “If you want to get us in trouble, you’ll have to call corporate.” She wasn’t in uniform, and it wasn’t clear if she even worked there. When we went to grab straws, there was only one out. My friend politely asked for another, and while the tank top girl ignored her, a different employee handed her some. Then the tank top girl loudly said, “You know there’s another Dunkin’ Donuts down the road—you don’t have to come back.”
We absolutely will not. Between not receiving what we paid for, being treated rudely and aggressively, and being told not to return, this location is clearly mismanaged and unprofessional. Definitely not representative of the Dunkin’ brand.
Its very hot and these guys are working hard, the woman who served was absolutely done with her job and acted like she was checked out, total attitude and malice. I didnt make a big deal since the weather was meh and it felt like gorillas hot breath was breathing in your face, but being in customer service for over 20 years always be pleasant you will get further with tips and your day will go by faster.
Atmosphere: 5
Food: 5
Service: 4
Ryane Longhi
Sunday morning, I was on my way to work and my dog just died. I was so upset and bawling in the drive through. A handsome young man around 16 years old who called himself Jackson Y, was in the window. He asked what was wrong and I cried to him about the whole situation. He took his time to talk and comfort me. He made my order nice and fast and it was great service. Everytime I come back I ask for Jackson Y and we sit and chat about life. He truly gives Dunkin an upbeat persona and truly has a charming personality to win over his costumers. Dunkin runs on Jackson Y
Atmosphere: 5
Food: 5
Service: 5
Naomi Petzel
Jackson Y gave me the best service i’ve ever had in my life. I was in a rush on my way to work and all i wanted was an everything bagel with that dunkin cream cheese from the bagel room. he went right there and got it for me and I was in and out of the drive through in under a minute! they even had time to make my drink! Best service ever! Thanks Jackson Y I appreciate you. Dunkin can always make my day better!
Atmosphere: 5
Food: 5
Service: 5
Jeremy Brisebois
Slow(15 minute wait with no one in line), cold food (bagel was just slightly warmed) and the AC doesn't seem to be working so you just gotta stand there sweating waiting for the two bickering employees to figure out what to do. Thursday afternoon crew is not up to snuff.
Atmosphere: 1
Food: 3
Service: 2
Patrick Rooney
Placed an order for specific donuts. And when I received the product, it was not what I had ordered. Unfortunately, I i took it without looking at him and had to return to get a refund slow service.
Hi it is BrianKrauss I like coffee
If you order coffee with cream, they will get the size, coffee, and cream wrong. Seriously.
Atmosphere: 1
Food: 1
Service: 1
Place should be shut down there’s no point having the business open when they continuously don’t have product something as simple as espresso or coffee at 9AM on a Sunday morning. Or the fact they don’t have a managers on duty and have to call them on the phone while you’re at the window because they mess the order up so bad and no one on the clock knows how to do a refund. And on top of all of that, the customer service has to be some of the worst I’ve ever experienced.
Atmosphere: 1
Food: 1
Service: 1
I got a hot decaf coffee with two cream. The staff member who handed us our food was miserable and rude. The coffee was cold. It wasn’t even warm. It tasted like it had been left over night and a whole cup of milk was added to it. I heated it up when I got home and it didn’t help. It was awful.
Atmosphere: 1
Food: 1
Service: 1
Every time i’ve gone to this dunkin I’ve either sat at the speaker for 10+ minutes… not even get a “be right with you” “one second”
OR the workers are completely rude and mess up my order. I’ve never once gone to either of the Winsted dunkin’ donuts and had a good experience.
Atmosphere: 1
Food: 1
Service: 1
I ordered a daydream refresher, and sat in the drive through for it. why was there ZERO cold foam? And the put the wrong lid, so they really couldn’t fit any if they wanted too. I’ve never been served this drink with the lid wrong….
This Dunkin seems to run slower then any of the ones In Torrington or Harwinton. I sit in line behind one person for 10 + minutes. It’s so slow, I’m so confused why this one is delayed no matter when or what you order
Waited in a half hour drive through line just to order an easy plain bagel with butter. Do you think there was any butter on that bagel? Nope. What a waste of my time and money. This location should be shut down
Food: 1
Service: 1
No good
Service: 1
The staff at this location simply do not care. Not that I entirely blame them, given how little they are paid. But when their carelessness affects my physical health, it needs to be addressed. Multiple times, I have ordered Decaf coffee from this Dunkin, and been given a caffeinated coffee without being informed. I have a medical condition that leaves my heart racing and chest aching and body trembling from even a small coffee. After only a few sips of today's wrong coffee I can feel my chest ache, and I know it will ache for hours until the caffeine is gone. Staff needs to be aware that getting orders right is a MUST because you never know who could have allergies or medical concerns. Staff are often borderline unfriendly, the place is often a little dirty and shabby, and orders are often wrong. Avoid this place if you can. There are much nicer Dunkins nearby
Atmosphere: 1
Food: 1
Service: 1
We placed a mobile order at this Dunkin’ Donuts 15 minutes before arriving, and then waited another 10 minutes at the pickup area with no updates. Since nothing was set out, we moved to the counter to ask. As soon as Denise from the drive-thru came by, I tried to politely ask about the order—but before I could even finish a sentence, she began yelling, “Do you see how busy we are? Do you not get it?” Then she directed a sarcastic question to my friend, asking, “What would you do?”
My friend calmly responded, “I’d tell the customers arriving that I apologize, but I need a moment to catch up on mobile orders.” Denise continued yelling and waving her hands in an aggressive way, saying, “I’m not going there today,” before walking away.
Another employee came over and asked what donuts we wanted. My friend explained the order was placed in the app and had specific selections for a staff meeting. The employee asked us to just list them again, and rather than deal with more confusion, my friend just said, “Never mind, give me a variety.”
I asked for contact information for the owner, and a girl in a white tank top told me, “If you want to get us in trouble, you’ll have to call corporate.” She wasn’t in uniform, and it wasn’t clear if she even worked there. When we went to grab straws, there was only one out. My friend politely asked for another, and while the tank top girl ignored her, a different employee handed her some. Then the tank top girl loudly said, “You know there’s another Dunkin’ Donuts down the road—you don’t have to come back.”
We absolutely will not. Between not receiving what we paid for, being treated rudely and aggressively, and being told not to return, this location is clearly mismanaged and unprofessional. Definitely not representative of the Dunkin’ brand.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Its very hot and these guys are working hard, the woman who served was absolutely done with her job and acted like she was checked out, total attitude and malice. I didnt make a big deal since the weather was meh and it felt like gorillas hot breath was breathing in your face, but being in customer service for over 20 years always be pleasant you will get further with tips and your day will go by faster.
Atmosphere: 5
Food: 5
Service: 4
Sunday morning, I was on my way to work and my dog just died. I was so upset and bawling in the drive through. A handsome young man around 16 years old who called himself Jackson Y, was in the window. He asked what was wrong and I cried to him about the whole situation. He took his time to talk and comfort me. He made my order nice and fast and it was great service. Everytime I come back I ask for Jackson Y and we sit and chat about life. He truly gives Dunkin an upbeat persona and truly has a charming personality to win over his costumers. Dunkin runs on Jackson Y
Atmosphere: 5
Food: 5
Service: 5
Jackson Y gave me the best service i’ve ever had in my life. I was in a rush on my way to work and all i wanted was an everything bagel with that dunkin cream cheese from the bagel room. he went right there and got it for me and I was in and out of the drive through in under a minute! they even had time to make my drink! Best service ever! Thanks Jackson Y I appreciate you. Dunkin can always make my day better!
Atmosphere: 5
Food: 5
Service: 5
Slow(15 minute wait with no one in line), cold food (bagel was just slightly warmed) and the AC doesn't seem to be working so you just gotta stand there sweating waiting for the two bickering employees to figure out what to do. Thursday afternoon crew is not up to snuff.
Atmosphere: 1
Food: 3
Service: 2
Placed an order for specific donuts. And when I received the product, it was not what I had ordered. Unfortunately, I i took it without looking at him and had to return to get a refund slow service.
Atmosphere: 2
Food: 3
Service: 3
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