5.0
Superb
31 Reviews
381 Governors Hwy A, South Windsor · 2.71 miles
“We booked this caterer a full year in advance for both our catering and wedding planning. Just three days before our wedding, they canceled both services. We were told they had three weddings booked that weekend, and it seemed they had taken on more than they could handle. They also used our final payment as a reason for canceling, even though they had previously agreed to let us make the payment two days after the contract date. They canceled at 9:01 that morning before we even had the opportunity to contact our bank to increase our transaction limit and make the payment. Being left without both a caterer and wedding planner just three days before our wedding was incredibly stressful and disappointing. Thankfully, we found another caterer who stepped up for us at the last minute. To make matters worse, after canceling on us three days before our wedding, they refused to return our deposit. When I contacted the owner directly, I was shocked by his attitude. Rather than showing any remorse or concern for leaving us without a caterer just three days before our wedding, he came across as smug and dismissive. He even said, “I hope I didn’t ruin your day.” The way he said it made me feel as though he was actually hoping our wedding had been ruined. It was an incredibly insensitive response from someone we had trusted with one of the most important days of our lives. When you book a company a year in advance for one of the most important days of your life, you expect professionalism, reliability, and someone you can trust. Unfortunately, that was not our experience. I would never want another couple to experience the stress, disappointment, and uncertainty we went through just days before their wedding. No couple deserves to be put in that position, especially after trusting a company with such an important event. Based on our experience, I would highly recommend staying away from this company. There are plenty of other caterers who will value your business, honor their commitments, and treat your wedding day with the importance it deserves.”
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