Today Sunday February 25th the guy on the shift was very rude he tried to sell me cold food & when I asked for a refund he caught a attitude and told me I have to wait 3 days to get it that’s not good for business
E Jones
The prices are already grossly inflated because this location is located in the train station terminal, but to not have ‘small’ sizes and only have ‘large’ available at the highest of prices, that’s wrong. The menu board says small is available, so I should be able to get that when I request it. This is a gimmick.
Angela E.
I thought I would pick up 4 pepperoni pretzels to take home as a treat for my family. I was the last person in line and willing to wait. I got to the front for 4 Pepperoni Pretzels to go to go. The Lady behind the counter says, "I never make 4". I am looking at her like " Why not?" Especially when I am willing to pay for them. It is clearly on the menu above my head. She did not say anything else. I told her have a nice day. Put my money back in my purse, went up the escalator, got in my car and went home. Didn't even take pictures which almost never happens/ ask my Family). Maybe she had a bad day. It happens. But, and it's a big one, there are too many businesses out here that are willing to give good service. I don't have time for the Debbie Downers, the Negative Nelly'sOr the Sourpuss Sallie's.Next!
Austin Lustig
Wouldn’t sell me a fresh pretzel even though I could see them coming out of the oven.He told me that he had to sell the old ones first.
Aaron Hinz
Ordered a large order for delivery to a work event. None of the dipping sauces were there, about 20 dollars worth. Called to see if I could get it fixed but no answer. Never ordering again.
Eric Kmetz
I mean there’s nothing surprising here. Food stall in a train station = overpriced and lackluster product. A cup of pretzel bites will set you back $9 and they will be cold and stale. Your options for food around Union Station are decidedly limited, but please look elsewhere if at all possible.
John Bordy
Received the all too common DC area customer service experience here. No greeting, no smile, not even a single word uttered by the guy at the counter throughout the entire transaction. Pretzel was fine.
Funny G.
If you go in person you will get you food I seconds besides the line but if you order on line it will take around 2 hours and the will tell you less then a hour but the will just keep adding 20 minutes every 20 minutes
April Hicks
kick rocks!
Gabriela Gutierrez
Wasn’t toasted when I asked to be more toasted they refused twice and gave me cold cheese they were also rude … I’d give no stars if u could
Auntie Anne's is a classic chain in America and one should always stop by and get some of America's best pretzels!!!!
Galen Oettel
When you’re just craving greasy dough to tide you over while you’re train is delayed, Auntie Anne’s is there! It’s overpriced in the train station, $6 for just an original pretzel. At least you know it’s fresh because you can see them making the pretzels by hand. Sadly the bottom of my pretzel was a little burned. Still, I’ll probably get it again next time I take Amtrak…
Amber Wilkerson
Hard to find. Google maps says it's in the lower level, but it's on the main (ground) level.My original pretzel was low on salt, but it was warm and still tasty
Would'ntULike2Know UdontNeed2Know
Resturant is a rip off and basically practices false advertising and steals your money i placed an order that was canceled but they still charged my card both times. The order said it would arrive in 45 minutes before I placed an order and after the order was placed it said it would take 2and the half hours so I canceled the order within seconds and they still charged my card saying they prepared thefood
Andrea Joseph
This one in union station is Closed down. I wish we would have known this
Today Sunday February 25th the guy on the shift was very rude he tried to sell me cold food & when I asked for a refund he caught a attitude and told me I have to wait 3 days to get it that’s not good for business
The prices are already grossly inflated because this location is located in the train station terminal, but to not have ‘small’ sizes and only have ‘large’ available at the highest of prices, that’s wrong. The menu board says small is available, so I should be able to get that when I request it. This is a gimmick.
I thought I would pick up 4 pepperoni pretzels to take home as a treat for my family. I was the last person in line and willing to wait. I got to the front for 4 Pepperoni Pretzels to go to go. The Lady behind the counter says, "I never make 4". I am looking at her like " Why not?" Especially when I am willing to pay for them. It is clearly on the menu above my head. She did not say anything else. I told her have a nice day. Put my money back in my purse, went up the escalator, got in my car and went home. Didn't even take pictures which almost never happens/ ask my Family). Maybe she had a bad day. It happens. But, and it's a big one, there are too many businesses out here that are willing to give good service. I don't have time for the Debbie Downers, the Negative Nelly'sOr the Sourpuss Sallie's.Next!
Wouldn’t sell me a fresh pretzel even though I could see them coming out of the oven.He told me that he had to sell the old ones first.
Ordered a large order for delivery to a work event. None of the dipping sauces were there, about 20 dollars worth. Called to see if I could get it fixed but no answer. Never ordering again.
I mean there’s nothing surprising here. Food stall in a train station = overpriced and lackluster product. A cup of pretzel bites will set you back $9 and they will be cold and stale. Your options for food around Union Station are decidedly limited, but please look elsewhere if at all possible.
Received the all too common DC area customer service experience here. No greeting, no smile, not even a single word uttered by the guy at the counter throughout the entire transaction. Pretzel was fine.
If you go in person you will get you food I seconds besides the line but if you order on line it will take around 2 hours and the will tell you less then a hour but the will just keep adding 20 minutes every 20 minutes
kick rocks!
Wasn’t toasted when I asked to be more toasted they refused twice and gave me cold cheese they were also rude … I’d give no stars if u could
Restaurantji Recommends
Auntie Anne's is a classic chain in America and one should always stop by and get some of America's best pretzels!!!!
When you’re just craving greasy dough to tide you over while you’re train is delayed, Auntie Anne’s is there! It’s overpriced in the train station, $6 for just an original pretzel. At least you know it’s fresh because you can see them making the pretzels by hand. Sadly the bottom of my pretzel was a little burned. Still, I’ll probably get it again next time I take Amtrak…
Hard to find. Google maps says it's in the lower level, but it's on the main (ground) level.My original pretzel was low on salt, but it was warm and still tasty
Resturant is a rip off and basically practices false advertising and steals your money i placed an order that was canceled but they still charged my card both times. The order said it would arrive in 45 minutes before I placed an order and after the order was placed it said it would take 2and the half hours so I canceled the order within seconds and they still charged my card saying they prepared thefood
This one in union station is Closed down. I wish we would have known this